Why review a paint store? Because the employees provided exemplary customer service and advice that…read moreis worth an acknowledgment. I wholeheartedly echo the previous review. I visited this location to redeem a builders coupon for 2-pints of paint and to purchase a gallon of paint for a new project... what a great experience. Not only were the employees friendly, they were helpful with recommendations and transparent with pricing. For example, I had a 50% coupon and already went online for pricing so knew what expect... or so I thought. I was told (before purchase) that the store prices are different from the online purchases. I was appreciative of being made aware of this prior to making a purchase. I selected the brand, color, and paint type then he took a few minutes to mix the color according to the type I requested. Upon completion of the purchase, he boxed up my items and loaded them into my vehicle. Even better, 1-pint of paint listed on my coupon was out of stock and he took down my number to call when it became available with a free drop off at my house since this company is frequently in my neighborhood... saving me a job. I recommend this place to anyone who is undertaking a home project requiring paint!!

We have used them for years due as McCormick is a great product, but in the end it comes down to…read morecustomer service. Always friendly and ready to help. A special praise for John Facer as he educated us on the different paints we may want to use when we remodeled a house for our mother. I highly recommend them.

Stay away from the manager lady/ interior decorator lady. She is COLD. There's something very…read moreabrupt about her. The men working there are really nice and they mentioned that we can talk to their interior decorator because we had just bought a new house. They said she could help us with color transition and I was excited. Well, when the interior decorator/manager came out, I was NOT comfortable asking her questions. She's a very much "Tell me what you want and get out because you're a waste of time." I get that we're not contractors buying a butt load of paint but we're still customers. We're painting our third room and my hubby went in there with the dimentions of the room we wanted to paint (along with the closet and window dimensions). She acted as if it was an INCONVENIENCE to calculate how much paint we would need. HELLO? We're not professional painters. Does it KILL YOU to help us? HAVE YOU HEARD OF GOOD CUSTOMER SERVICE? It's stupid to expect extraordinary customer service at a paint store but can I at least feel WELCOMED to ask questions? We're thinking of going to Sherwin-Williams paint shop up the street to avoid the NASTY lady. Or just try to go on a day when the lady is not working at the counter. The men there are so nice. Lady, please work in the back because you truely are scaring away the customers.

I have been visiting the Virginia Paint Company for many years and have always had amazing,…read moreprofessional service. The staff is knowledgeable and kind. I couldn't imagine painting my home without first consulting with their interior designer, Linda (she's awesome). I highly recommend the Virginia Paint Company :)

Go to the Sherwin-Williams store in Fredericksburg (Jefferson-Davis highway), and have a better…read moreday! My wife told me the Sherwin-Williams people on Plank Road weren't good on customer service. Then halfway through painting a room, she needed another gallon of the paint she bought there & sent me to get it. It took me a while to get served. After that, it seemed they were trying to get rid of me quickly. Saying, "we don't have that", "there is a paint shortage", and "the base paint we need to make that might be in later this week; check back then". When I asked for alternatives or upgrades to finish our job, they seemed annoyed. They did check for the base paint in other stores, and said, "The system shows 5 gallons in Fredericksburg, but I know we took two, so I don't know if they will still have it if you go there." I called the Fredericksburg store. They had it, asked for the color code, and mixed it up while I was in transit. When I got to the Fredericksburg store, it was ready. Helpful, cheerful people took my order and had me on my way. Save yourself trouble and irritation. If you want Sherwin-Williams paint, just go to the Fredericksburg store. It's not that far away, and they act like they want your business.

My boss had called this store a couple weeks ago looking for a bright hot pink paint and was told…read morethey don't carry it but they can create the color, so I went in to go inquire about that color. The guy at the counter was extremely rude and was unwilling to help me AT ALL! I brought a picture of the color I wanted and he told me they couldn't match the color from a picture, that they needed the paint color to get the color and I said how am I supposed to get the paint color when we're trying to CREATE the color? He had ZERO interest in helping me and just kept repeating that he needs the paint color over and over. It would've been different if he said "we can't match a photo but let's see what we can do to get the right color for you" Not just keep telling me you need a paint sample, over and over. CANT BRING YOU THE PAINT SAMPLE IF IT DOESNT FICKING EXIST!!! Thats the whole reason behind CREATING colors!!!! You need to explain to your customers what can be done to achieve the color they want, not just keep repeating the same unhelpful lines over and over again. Your customers don't speak paint, this isnt our career, your job is to HELP US find what we're looking for! I stormed out of there and will never come back. That man should DEFINITELY not be working with ppl and should take his stank ass attitude somewhere else.

My wife and I renovate and resell mobile homes. After using many other suppliers, we tried…read moreSherwin-Williams floorcovering, and were highly satisfied with both price and quality. Therefore, we used them on our very next project. This time they were slow responding, very slow showing up, with reschedules, and then when they put the flooring in, they added a surprise labor charge because they had to move appliances. We did NOT mind paying them for extra work, but we DID mind not being forewarned that the charge was coming. It was several hundred dollars, so not a trivial surprise. Nevertheless, we decided to give them a third go. This time they simply did not ever show up to measure. We had to climb the supervisor chain. They referred us back to our old rep, who ceremoniously proclaimed "we no longer have the resources to manage your account....sniff". This is carpet and vinyl in a mobile home - under 1,000', and no odd shapes. C'mon. We went back up the chain. The rep called and apologized, and showed up to measure. When they measured, they said - we are only doing this as a favor, as we are getting out of residential." My wife said: "get out." Thus ends our relationship with Sherwin-Williams. We got our paint here as well, but will no longer do so.

From the owner: Your local commercial Sherwin-Williams Paint Store in Fredericksburg, VA, serves professional…read morecontractors, facility teams, and business customers supporting fast-paced urban projects. Connect with our commercial team for specialized guidance, coating system recommendations, and support tailored to institutional, industrial, and large-scale work. As a reliable paint store near you, we provide industrial coatings, equipment, color resources, and jobsite solutions designed for demanding environments and long-term performance.

Visited Fredericksburg Store today (visitor from out of town visiting area), young man named Willy…read morewas the most polite/helpful employee I have ever dealt with in a box store! Directed me to exactly what I was looking for. Joyce B. Fay Medford, NJ

Horrible customer experience and LOWES doesn''t care to even assist or hear about the failure to…read moreresolve the issue. Ordered 100 bags of mulch for delivery. Delivery date and time confirmed by phone and text. Delayed our holiday as delivery was scheduled for Friday before Memorial day. WAITED ALL DAY ON FRIDAY only for delivery to be cancelled at the last moment. We were told that a store delivery person would be calling. Received not even the courtesy of THAT CALL! Contacted CORPORATE telephone number and after explaining our situation the lady the lady pput on hold and came back and said she had a store delivery person on the line and please hold while she transfers the call only to find THAT PERSON say he is not in the delivery department and no one was available and THEN HE HUNG UP ON US!!! Called corporate again only to be met with "rinse and repeat" all over again. My next door neighbor was a Lowe's career store manager recently transferred to a Chesapeake VA location and would NEVER consider this acceptable. Done with this group. Cancelling my Lowe's Corporate account. Still on hold with the local store and have been for over an hour and a half !!! Tired of your incessant phone interrupt while on hold saying how MUCH you value our business. Its damn obvious you do not give a damn!! Conversations have been recorded.

Took an Annie Sloan chalk paint class here with Pam. It was fabulous!!!!! Would highly recommend…read moretaking the class to learn all the techniques. Well worth it!!

We drove quite a distance to look at annie sloan ' s chalk paint and were disappointed that we were…read moreno greeted and helped with thier selection of annie sloan chalk paint. The owner was very nice and apologized for my experience. I will be trying thier store again in the future

First time......I have lived in FXBG for over 2 years and have passed by here numerous times. My…read moreauto dealership is there, I used to take yoga classes close by etc. I honestly thought it was a restaurant at first- think Ollies Trolley the burger joint. Finally decided to go..... I'm not one who likes to venture into unknown territory. As SOON as I walked in they had my favorite iced oatmeal cookies. I'm hooked! This store gets overstock or no longer in circulation items. They have a bit of most everything. Food, crafts, toys, housewares. I had fun if you like a good treasure hunt for items you didn't know you needed. Don't assume the prices are cheaper and be sure to check the expiration dates on foods. The cereals are really cheap compared to the stores, Nutrigrain no problem they were fresh. If you are into real flannel 100% cotton bedding they have it. It's a fun store and we will be back. I didn't expect to stay as long as I did. It was crowded but not to the point of frustration. Give them a go and enjoy!

My husband was across the street buying a car so I decided to come in and kill some time. Omgggg,…read morethey had everything you could imagine. Lol I bought so much stuff, from car stuff, to toys, to make up, to food, to wall art, to towels. Lol it was awesome. This is a spot you can't come to with a list, you just have to walk around and let the stuff catch your eye lol. I spent alot but it was worth it. Great value