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    Sherwin-Williams Paint Store

    5.0 (1 review)
    Open 7:00 am - 6:00 pm
    Updated 1 month ago

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    1 year ago

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    Lowe's Home Improvement

    Lowe's Home Improvement

    1.5(79 reviews)
    2.8 mi
    $$

    Rude and untrained employees. I attempted to utilize the Lowe's color exchange program after buying…read morea gallon of paint that I didn't really care for after painting a 2' x 2' test square on the wall. The employee at the customer service desk didn't know how to do the exchange. She said she didn't know how to adjust the inventory either so would have to return the color I didn't want and then I could purchase the new color I wanted... which forces the customer to have the full amount of both purchases removed from their card for multiple days while the return processes. The customer service employee also didn't know how to put the return onto a gift card... so I was forced to return to my card and wait for the processing. Employees should be trained much better before they're left to run a department by themselves. The paint desk employee also made a snide comment after my return saying "We usually like people to keep their paint. We already have a lot of returns." ... snarky and rude. This happened on 5/24/26 around 8PM

    I purchased a new LG gas range from Lowe's. 10 days after installation, our carbon monoxide…read moredetectors went off, and the Fire Department responded in full SCBA gear due to dangerous CO levels. Xcel Energy red-tagged the unit, explicitly stating the range was not jetted properly, creating massive cooktop flames and leaking hazardous CO into our home. When I called Lowe's, I was told that because I did not use a Lowe's credit card and it had been past 48 hours since delivery, they would not assist us or take responsibility for selling a severe fire and life-safety hazard. Refusing to help a family left without a way to cook due to a life-threatening defect is completely unacceptable. Trying to get help from Lowe's was a nightmare. Calls went unanswered repeatedly, and when staff finally picked up, they were annoyed, rude, and showed zero sympathy for our family being left without a way to cook. They repeatedly brushed off a severe life-safety issue, claiming that because we didn't use a Lowe's credit card and it was past 48 hours, they couldn't help and just kept telling us to call LG. Selling a hazardous defect and offering hostile customer service is completely unacceptable.

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    Sherwin-Williams Paint Store - paintstores - Updated September 2026

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