I just had a horrific experience at Foster Farrar in Northampton, specifically the lock shop. A…read morecouple years ago they programmed a new key fob to my Sienna so I thought it would be safe to have them order a new key fob for my Prius- the key battery kept dying even after repeated battery replacement. When ordering the new key they did not ask for the VIN even though when I called Toyota dealership they said they needed the number to give me an accurate quote. They quoted me $400 and I paid a $200 deposit. When the key came in, I sent my 18 year old to get the new key programmed to the car. After over 20 minutes of trying, they declared it was the wrong key, and that they needed to order a new one. When my daughter turned on the car, she got a new error message that she had never seen before "Check Hybrid System, Stop the Vehicle in a Safe Place". Panicked, she called me and also went into the store to show then the message. They did not help and I told her to go to Northampton Tire where they instructed her not to drive the car far and to bring it back on Monday. After an hour of labor and running diagnostics, they were able to clear the message and ensure that there was nothing wrong with the car battery. That cost us $160. I called foster farrar and explained that their errors caused us to get a code that made us afraid to drive the car and had to take it to Northampton tire. They said that there was absolutely no connection between them trying to install the incorrect key for 30 minutes and us getting the error message immediately after turning on the car. Furthermore, they said to me that it was not the wrong key, but rather just a "different key" (at which point I said "is this real life?!"). They also lied and said that my daughter said that she saw that message all the time which is completely untrue. She walked in and told them she gotten a key not detected error message before when the key battery was dead, but that she had never seen this new code before. Had they not tinkered with the car using the wrong key fob we never would have had to take the car to Northampton tire to run the diagnostics and remove the code. The person I spoke to at foster farrar was incredibly rude. He said he would never give me the $160 because it was in no way his fault. After much back and forth he said he would talk to the worker who worked on the key and call me back the next day. When he called back the next day he continued to cut me off, refusing to let me speak. He said he would reimburse my deposit because he refused to work on the car, and then he hung up on me as I protested mid-sentence. I am truly disgusted by this level of unprofessionalism displayed by foster farrar employees. I cannot fathom walking back into that store to get my deposit. As a small business owner myself, I would never dream of treating someone the way I was treated, especially after making such a grave error. Please, save yourself time money and heart ache go get your new key fobs at a car dealership that knows what they are doing and aren't abusive to their customers.

shop has helped me on several occasions now. Reputable places with good information are becoming…read morefew and far between. I recently dropped my key fob in the toilet. I tried putting it in rice doing all the things I heard then I called the dealer who I bought my car from less than a year before find it was more than $900 to replace the key/fob. My god outrageous. I locksmith shop and they couldn't have been more accommodating and it was $290 still a considerable amount of money for a key but way less than the 900 the dealer wanted for the same thing.

They couldn't be more helpful or friendly anywhere else. We're new to the area and when deciding on…read morepaint and paint colors we chose Benjamin Moore paint. We are doing pretty much EVERY paintable surface in our new home. So we've visited a few times and we HIGHLY recommend coming here. Shop local is always a good thing, shop independent is even better. But when you can shop local and independent and get excellent customer service, that is a TOTAL WIN.

They couldn't be more helpful or friendly anywhere else. We're new to the area and when deciding on…read morepaint and paint colors we chose Benjamin Moore paint. We are doing pretty much EVERY paintable surface in our new home. So we've visited a few times and we HIGHLY recommend coming here. Shop local is always a good thing, shop independent is even better. But when you can shop local and independent and get excellent customer service, that is a TOTAL WIN.

Always knowledgeable, courteous and helpful service. Skip going to Hamshaw and Walmart.read more

We began working on our kitchen and bath cabinet project with a great designer. He has since left…read more(as of Jan 2019), leaving the place in chaos. They have extremely poor customer service and are very rude and arrogant. We spent over $25,000 on kitchen cabinets and they treated us like dirt. They delivered the overpriced cabinets and they were missing parts and were measured wrong. I am not being sarcastic when I say you can get BETTER customer service at Home Depot? (And save lots of money, too!) With the high prices they charge, they should be ashamed.

Why haven't you already visited, and why aren't there 10 reviews already…read more This place is the niche hardware/lumber experience you wish you had, each time you went to Home Depot or Lowe's for something slightly better or slightly less standard than these big-box distribution fronts can get you. . I'll write more next time I go. But really, go check it out.

I feel so bad that these guys went out of business in Springfield but am glad I can find them in…read moreEnfield. It is so worth the drive as they are always so helpful and professional. The times are for sure changing...

Only place I will buy paint from. I have been getting paint from Springfield Paint since the 80's…read morethey always recommend the right product . Friendly environment , service with a smile

The best paint store around. I was received by a lovely lady who helped me though the process. It…read morewas fun and professionally done I ll be back soon. Annette was a real find for Sherman Williams paints I can't wait to buy more colors to enhance my chalet.

This is the best paint store in the area, fantastic customer service and knowledge. Will not go…read moreback to big box stores again.

I had to buy very specific paint colors for touch up at my work . The boys that work in this…read moreestablishment were very helpful and kind. The paint I needed was 60 dollars a gallon and the worker was kind enough because it was for my work set me up with an account and I only paid 32 dollars a gallon. Service was fast and efficient also,carried my 2 gallons rite out to my car.I have lived in westside for ever and never even realized the sherwin Williams was on memorial.

From the owner: Your local Sherwin-Williams Paint Store in West Springfield, MA, provides expert advice, premium…read morecoatings, paint matching, and professional-grade supplies to help bring complex urban projects to life. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online.

For years, Caligari's has carried everything we have needed. The staff are knowledgeable and will…read morewalk us through the store right to the product we are seeking. If they do not have an item they will order it for prompt delivery. Smells exactly how a hardware store should, a pleasant blend of many scents. We have depended upon them for years. They even sell barbecue grills which they deliver and setup for no extra charge.

The employees at this store gave allowed someone to walk out with my $2000 pickup order without any…read moreID or verification. When the police were called I was told to leave with no resolution--no refund nor would they give me the item that was there and available. They admitted to not checking any credentials and allowing this to happen.

This will be controversial for Home Depot. A bit late…read moregetting this one out - work issues & travel. Date: 11 Oct. 25. Time: mid AM. Situation: HD delivers bathroom appliance my wife has wanted. Truck ID - 218833 Lic.- CT BJ24390 I have photos of the vehicle, and the crew hiding their faces. I could still make out that contemptuous Cheshire Cat grin on his face as they sped away. Truck crew: two men- one, a big guy about 6 ft, dark hair, rounded shoulders & with those unmistakable convict eyes ( I possess military & PD backgrounds)- the shorter man spoke modicum of English. Dark hair, about 5'4", leather type jacket. Carried the clipboard. When I looked at the big fella I simply said: 'morning'. He tried but couldn't say it. Yet another IA exhibiting uncomfortable hostility and he wasn't even at my front door yet. I know convict eyes when I see them. Now the Prime Rib part of this: Just as the new appliance is set in my home, a neighbor rolls up to my driveway in his P/U to confront the HD crew. Turns out they, the HD, crew, were driving recklessly on a dirt country residential road, and almost killed the little girl at the bottom of the hill where the roadway goes straight uphill from there. The girl's father, anxious of confrontation, will not pursue the matter any further. I believe his version of events upon weighing what I know. Next thing you know, here comes the ' no speeky anglish' part of what appeared to be a routine response. These HD crew scooted out of there while I wrote some details out. Solution: I now have the ICE hotline on my phone. What I believe ICE/CBP can do, interalia, is get to that HD warehouse in Connecticut. Bring lots of zip ties. As for HD customer service, getting someone on that circuit that speaks our language, understandably, might be like pullin' teeth from a velociraptor-that's still breathing! Another good ICE target. As to the final check- value- I don't appreciate very much with the impatience an illegal alien, working a customer service line, has such a big problem with someone saying 'could you please slow down & repeat that'? They get upset because neither I nor my Bride can understand half of what they are saying. I may still be required by circumstance to shop HD again, but I'm leaning more towards Lowe's, 40 miles away. I spent my professional life in the service to my country; and I refuse to be condescended to by someone who does not belong here, legally, in the first instance.

Throughout my visit, I encountered multiple dogs barking, jumping on other people and even on the…read morelower shelves in aisles. This of course raises some concerns about hygiene and safety, as some dogs were not on leashes while other little ones were in carts (clearly pets not service dogs). Despite Home Depot's supposed policy that only service animals are allowed in the store, this rule is apparently not being enforced. Staff members seemed hesitant to address the situation, and when I brought it up to a manager, I was met with a dismissive (and somewhat rude) response. I'd rather drive the extra half hour to go to a farther location Home Depot or a completely different hardware store. Please fix this.

"I see a red door and I want it painted black No colors…read moreanymore I want them to turn black" (Paint it Black - Jagger/Richards) Had Mick and Keith visited Simsbury Paint, they might have changed their minds. A close family friend with a solid construction background advised me to get some Benjamin Moore paint for our new door. The guys who installed the new door told us the same. So today we popped into the new Simsbury Paint store to get some door paint, and we were absolutely blown away by the incredible selection and AMAZING customer service. Primers, paints, sheen, prep, rollers, brushes -ever single aspect of our project was covered in amazing detail. Hats off to Lori -our incredible sales consultant who gave us 45 quality minutes of advice and expertise.

From the owner: We are a Benjamin Moore Paints Authorized Retailer Plus, carrying Benjamin Moore Regal Select,…read moreAura, Ben, Natura and Ultra Spec. In addition we carry a wide selection of special use primers and Industrial coatings. We display 16' of brushes and rollers made by Corona, Wooster, Purdy, Whizz and Arroworthy and others. This location does not carry Hunter Douglas. We are in the process of building a wall paper book library. Our Avon store has an extensive book collection