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    Sherwin-Williams Paint Store

    5.0 (1 review)
    Closed 10:00 am - 4:00 pm
    Updated 1 week ago

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    7 years ago

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    Foster Farrar

    Foster Farrar

    3.9(21 reviews)
    18.5 mi
    $$

    I just had a horrific experience at Foster Farrar in Northampton, specifically the lock shop. A…read morecouple years ago they programmed a new key fob to my Sienna so I thought it would be safe to have them order a new key fob for my Prius- the key battery kept dying even after repeated battery replacement. When ordering the new key they did not ask for the VIN even though when I called Toyota dealership they said they needed the number to give me an accurate quote. They quoted me $400 and I paid a $200 deposit. When the key came in, I sent my 18 year old to get the new key programmed to the car. After over 20 minutes of trying, they declared it was the wrong key, and that they needed to order a new one. When my daughter turned on the car, she got a new error message that she had never seen before "Check Hybrid System, Stop the Vehicle in a Safe Place". Panicked, she called me and also went into the store to show then the message. They did not help and I told her to go to Northampton Tire where they instructed her not to drive the car far and to bring it back on Monday. After an hour of labor and running diagnostics, they were able to clear the message and ensure that there was nothing wrong with the car battery. That cost us $160. I called foster farrar and explained that their errors caused us to get a code that made us afraid to drive the car and had to take it to Northampton tire. They said that there was absolutely no connection between them trying to install the incorrect key for 30 minutes and us getting the error message immediately after turning on the car. Furthermore, they said to me that it was not the wrong key, but rather just a "different key" (at which point I said "is this real life?!"). They also lied and said that my daughter said that she saw that message all the time which is completely untrue. She walked in and told them she gotten a key not detected error message before when the key battery was dead, but that she had never seen this new code before. Had they not tinkered with the car using the wrong key fob we never would have had to take the car to Northampton tire to run the diagnostics and remove the code. The person I spoke to at foster farrar was incredibly rude. He said he would never give me the $160 because it was in no way his fault. After much back and forth he said he would talk to the worker who worked on the key and call me back the next day. When he called back the next day he continued to cut me off, refusing to let me speak. He said he would reimburse my deposit because he refused to work on the car, and then he hung up on me as I protested mid-sentence. I am truly disgusted by this level of unprofessionalism displayed by foster farrar employees. I cannot fathom walking back into that store to get my deposit. As a small business owner myself, I would never dream of treating someone the way I was treated, especially after making such a grave error. Please, save yourself time money and heart ache go get your new key fobs at a car dealership that knows what they are doing and aren't abusive to their customers.

    shop has helped me on several occasions now. Reputable places with good information are becoming…read morefew and far between. I recently dropped my key fob in the toilet. I tried putting it in rice doing all the things I heard then I called the dealer who I bought my car from less than a year before find it was more than $900 to replace the key/fob. My god outrageous. I locksmith shop and they couldn't have been more accommodating and it was $290 still a considerable amount of money for a key but way less than the 900 the dealer wanted for the same thing.

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    Foster Farrar
    Foster Farrar
    Foster Farrar

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    The Home Depot

    The Home Depot

    2.0(25 reviews)
    1.4 mi
    $$

    This will be controversial for Home Depot. A bit late…read moregetting this one out - work issues & travel. Date: 11 Oct. 25. Time: mid AM. Situation: HD delivers bathroom appliance my wife has wanted. Truck ID - 218833 Lic.- CT BJ24390 I have photos of the vehicle, and the crew hiding their faces. I could still make out that contemptuous Cheshire Cat grin on his face as they sped away. Truck crew: two men- one, a big guy about 6 ft, dark hair, rounded shoulders & with those unmistakable convict eyes ( I possess military & PD backgrounds)- the shorter man spoke modicum of English. Dark hair, about 5'4", leather type jacket. Carried the clipboard. When I looked at the big fella I simply said: 'morning'. He tried but couldn't say it. Yet another IA exhibiting uncomfortable hostility and he wasn't even at my front door yet. I know convict eyes when I see them. Now the Prime Rib part of this: Just as the new appliance is set in my home, a neighbor rolls up to my driveway in his P/U to confront the HD crew. Turns out they, the HD, crew, were driving recklessly on a dirt country residential road, and almost killed the little girl at the bottom of the hill where the roadway goes straight uphill from there. The girl's father, anxious of confrontation, will not pursue the matter any further. I believe his version of events upon weighing what I know. Next thing you know, here comes the ' no speeky anglish' part of what appeared to be a routine response. These HD crew scooted out of there while I wrote some details out. Solution: I now have the ICE hotline on my phone. What I believe ICE/CBP can do, interalia, is get to that HD warehouse in Connecticut. Bring lots of zip ties. As for HD customer service, getting someone on that circuit that speaks our language, understandably, might be like pullin' teeth from a velociraptor-that's still breathing! Another good ICE target. As to the final check- value- I don't appreciate very much with the impatience an illegal alien, working a customer service line, has such a big problem with someone saying 'could you please slow down & repeat that'? They get upset because neither I nor my Bride can understand half of what they are saying. I may still be required by circumstance to shop HD again, but I'm leaning more towards Lowe's, 40 miles away. I spent my professional life in the service to my country; and I refuse to be condescended to by someone who does not belong here, legally, in the first instance.

    Throughout my visit, I encountered multiple dogs barking, jumping on other people and even on the…read morelower shelves in aisles. This of course raises some concerns about hygiene and safety, as some dogs were not on leashes while other little ones were in carts (clearly pets not service dogs). Despite Home Depot's supposed policy that only service animals are allowed in the store, this rule is apparently not being enforced. Staff members seemed hesitant to address the situation, and when I brought it up to a manager, I was met with a dismissive (and somewhat rude) response. I'd rather drive the extra half hour to go to a farther location Home Depot or a completely different hardware store. Please fix this.

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    The Home Depot
    The Home Depot
    The Home Depot

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    Sherwin-Williams Paint Store - paintstores - Updated May 2026

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