Great Hardware store, service is excellent. There is someone always willing to help u find what…read moreyou need.

I don't know if this is how you run business, but your stuff is extremely disrespectful and you…read morewasted my time coming here thinking it was funny to laugh at me and I had asked a favor in order to try and get something from the general manager. people gave me the runaround I gave you two chances I came back once the guy was busy fine second time you're pulling my leg and thinking it's hysterical that I came back to try and promote something that I've been working on for a long time. I'm leaving this horrible review because you people have no reason to sit here and treat anybody the way I was just treated today I feel sorry for anyone that shops in your store. I don't like leaving bad reviews, but I don't appreciate the disrespect nice to know you people don't care about the customer and you'd rather make fun of them for trying to put themselves out there. This is a war warning if they treat me like this they're gonna treat you like this. I don't appreciate the nonsense.

I bought a gallon of paint with no discount from them. They told me the sale started tomorrow, but…read moreI needed the paint today. When I went back for another gallon, they told me the sale ended yesterday and would not give me ANY DISCOUNT!! They are not customer friendly and will not work with you. I would highly recommend going to Sherwin Williams on Arrow Road. Don't buy paint at the Benjamin Moore store on Matthews Drive. They will not offer to help you even if you are a return customer.

Although their posted hours are til 5:00 pm on Saturdays, I came in at 4:00. The girl helping me…read moreexcused herself at 4:15 to "go to the bathroom." One girl behind the desk left the store and the other was counting the cash drawer at 4:30. The girl who 'went to the bathroom' never came back, never acknowledged me, asked if I needed more help, or said goodbye when I walked out, so I left the store at 4:45 NEVER to return, that kind of lack of service is inexcusable. I hope the owner reads this!

I went in for a paint match to my new kitchen cabinet door. A SW employee named Erika took my…read morecabinet door and was throwing it around on the counter. I told her that was a new cabinet door going back up. She then got an attitude. I will now drive out of my way to go to Benjamin Moore. She lacks customer service skills majorly.

Went in there for a screen repair and I had the best experience! Talked with Rich who said that he…read moremight be able to fix it right there on the spot and sure enough, he did! It took him five minutes. He could not have been nicer, more accommodating not to mention saved me so much time and money. Thank you so much, Rich! Highly recommend visiting this location.

Yeah, I like Lowe's and Home Depot. Always find what I need, prices are reasonable, selection is…read moregood. Sometimes it's hard to find staff, or at least one that has a clue what you're asking. But both are good sources. On the other hand, this Ace Hardware doesn't always have what I want, the pricing is at least 10-15% higher, the selection is not as good.... BUT- yeah, you knew there was a but... I have to say that the people(family?) that work here are incredible!! Helpful, go out of their way to make sure you find what you need (without being obnoxious), offer suggestions, laugh and smile. These are real people doing good work in a meaningful way. Not sure how you feel about that but to me, I'd rather reward people like that and not some corporate giant. Plus, Ace is 4 minutes away and easy to get to with parking at the door. Lowe's and Home Depot are 20+ minutes away- easy choice. Five stars!!

My wife and I visited this store based on its location. This is mainly for contractors, although…read morethey will service walk-in customers. They didn't have the selection we had hoped and the customer service person suggested visiting the retail store. Great advice.

I went here to get some touch-up paint for the home that I just moved into. The ladies there were…read moreextremely helpful, especially Annie, who spent about a half hour mixing colors to try to match the small chip that I had taken from the wall. Now, in the end all I bought was a quart of paint, hardly a big order, but they treated me like an important customer. It was great.

Great friendly service. There are 2 Sherwin Williams stores in the area. My wife and I visited…read moreboth. The prices are the same, but the selection here was much greater. They had the exact color we were looking for. They also accepted our discount coupon.

From the owner: Your local Sherwin-Williams Paint Store in Bluffton, SC, provides expert advice, premium coatings,…read morepaint matching, and professional-grade supplies to help bring complex urban projects to life. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online. A Spanish-speaking representative is available to assist customers.

Great selection of almost anything you need for home decor. We got a beautiful lamp and beach…read morepicture. Also found everything we needed for simple bathroom repairs and new door locks.

I frequent Grayco and everyone is always so nice and helpful. However, on Saturday, February 27,…read more2026, the young man behind fishing counter really came through for me. I was in a hurry and needed a reasonably priced fishing pole, and I needed it set up for me. Boy did he come through for me. He showed me the perfect fishing pole for my use and budget, he also attached the sinker and hook and showed me exactly what I needed to purchase, took total 15 minutes and I was on the dock on St. Helena Island casting my line. I wish I would have gotten this young man's name; he was amazing beyond words can say. Now that is customer service!

We brought in a sample of the stain we wanted to match with a piece of the wood we would be using…read more Left is there for them to match- asked about mixing stain and were told yes. We went to pick up the stain, and they had just pulled a can from the shelf and said this matches. Additionally, they used paint stick to show the stain never really putting it on the piece of wood we brought. The person said if we have something that matches, we don't custom mix. The wood they put it on was not what we provided, and they never tried to match the sample. Then he said I can put it on the wood you brought to show you the match- right paint it on and we just say okay.... NOT!!! Poor customer service. Called another Sherwin Williams store in Bluffton and they will mix the stain to match.

Horrible confrontation with the store manager, Marcus Allen! We were placing an order for two…read morepaint cans. One had an issue and was no longer being carried in the formula. While the store manager was on the phone checking to see if another store carried the old formula, I was having a private conversation with my husband. Little did I know the store manager was listening to my private conversation and felt I was looking at something on my cell about the paint! He immediately took offense, interrupted us and said he would "prove to us that he knew what he was talking about and that he had 13 yrs experience ". I was confused and said you don't have to prove anything and that I didn't know what he was talking about. He rudely said "well, you were on your phone on the Sherwin Williams website". I showed him my cell and said I WAS ON THE PAPA MURPHYS website!! He STILL insisted on printing something for "proof" of something we had no concern about Terrible customer service! And this from the guy who proudly told his name and that he was the store manager! Think twice before you think about using this particular store! Or just don't be with in earshot of Marcus so he can't eavesdrop and assume your conversation is about him!