Although their posted hours are til 5:00 pm on Saturdays, I came in at 4:00. The girl helping me…read moreexcused herself at 4:15 to "go to the bathroom." One girl behind the desk left the store and the other was counting the cash drawer at 4:30. The girl who 'went to the bathroom' never came back, never acknowledged me, asked if I needed more help, or said goodbye when I walked out, so I left the store at 4:45 NEVER to return, that kind of lack of service is inexcusable. I hope the owner reads this!

I went in for a paint match to my new kitchen cabinet door. A SW employee named Erika took my…read morecabinet door and was throwing it around on the counter. I told her that was a new cabinet door going back up. She then got an attitude. I will now drive out of my way to go to Benjamin Moore. She lacks customer service skills majorly.

We have been dealing with Grayco on the construction of our new home. They seem to have the knack…read moreof messing up ever item that we have ordered from them. They ordered the wrong sliding glass door and now they are trying to blame everyone else, but themselves who are clearly responsible. The transomes don't line up with the doors in 2 places. They say they'll fix it. Well it's been 2 1/2 months and they haven't. They ordered the wrong door for the garage. Again they say they'll deal with it, but it's been a month and a half. However, the worse problem we've had is that they gave us bids for the job and EVERY item has cost more. They say they will look into the price variations, but I will probably have to sue them. They think that because they don't have a lot of competition they can get away with bait and switch along with poor service

We recently completed a major renovation on our home due to Hurricane Matthew. We made the…read moreunfortunate decision to use Grayco for our Anderson sliding glass doors. One of the door panels was damaged on arrival -- it was clearly from a different lot and no quality control had been performed by Grayco before delivery to our home. In fact, we did not discover the defect until the old doors were removed and we were forced to install the damaged door. Anderson replaced the door several months later due to Grayco's lack of follow through. We also had to order an additional screen door that we had forgotten to order. It took months for this simple screen door to arrive. It was installed while we were away for a couple of hours, and when we returned and attempted to open the screen door, it would not move. It is completely inoperable and no one at Grayco is able to assist. Their customer service is beyond bad -- it appears that they just don't care. Please consider that we paid for our merchandise in full without delay and, as you can imagine, this was not an insignificant amount of money. With all of the stress and hassle associated with a hurricane renovation, it is almost inconceivable that Grayco would provide such poor customer service and general disrespect.

We brought in a sample of the stain we wanted to match with a piece of the wood we would be using…read more Left is there for them to match- asked about mixing stain and were told yes. We went to pick up the stain, and they had just pulled a can from the shelf and said this matches. Additionally, they used paint stick to show the stain never really putting it on the piece of wood we brought. The person said if we have something that matches, we don't custom mix. The wood they put it on was not what we provided, and they never tried to match the sample. Then he said I can put it on the wood you brought to show you the match- right paint it on and we just say okay.... NOT!!! Poor customer service. Called another Sherwin Williams store in Bluffton and they will mix the stain to match.

Horrible confrontation with the store manager, Marcus Allen! We were placing an order for two…read morepaint cans. One had an issue and was no longer being carried in the formula. While the store manager was on the phone checking to see if another store carried the old formula, I was having a private conversation with my husband. Little did I know the store manager was listening to my private conversation and felt I was looking at something on my cell about the paint! He immediately took offense, interrupted us and said he would "prove to us that he knew what he was talking about and that he had 13 yrs experience ". I was confused and said you don't have to prove anything and that I didn't know what he was talking about. He rudely said "well, you were on your phone on the Sherwin Williams website". I showed him my cell and said I WAS ON THE PAPA MURPHYS website!! He STILL insisted on printing something for "proof" of something we had no concern about Terrible customer service! And this from the guy who proudly told his name and that he was the store manager! Think twice before you think about using this particular store! Or just don't be with in earshot of Marcus so he can't eavesdrop and assume your conversation is about him!

Great Hardware store, service is excellent. There is someone always willing to help u find what…read moreyou need.

I don't know if this is how you run business, but your stuff is extremely disrespectful and you…read morewasted my time coming here thinking it was funny to laugh at me and I had asked a favor in order to try and get something from the general manager. people gave me the runaround I gave you two chances I came back once the guy was busy fine second time you're pulling my leg and thinking it's hysterical that I came back to try and promote something that I've been working on for a long time. I'm leaving this horrible review because you people have no reason to sit here and treat anybody the way I was just treated today I feel sorry for anyone that shops in your store. I don't like leaving bad reviews, but I don't appreciate the disrespect nice to know you people don't care about the customer and you'd rather make fun of them for trying to put themselves out there. This is a war warning if they treat me like this they're gonna treat you like this. I don't appreciate the nonsense.

Went there for a wrench but didn't know the size I needed for my bike rack. Scheck…read morecame out with different sizes so I could get the right one. That is amazing costumer service. Plus it was freezing out. Thank you Scheck.

Took my 15% off Ace Reward coupon to the local Bluffton store today and inquired about ordering a…read moreDeWalt item. After inquiring about using it on one item only, I was shown in a not very friendly way, that there was a little tiny sign available that showed all the items that are not eligible for Ace rewards; mostly more expensive power tools. This I think is deception. I refuse to spend any more money there.

Hi Everyone, What do…read moreyou do when Home Depot in Bluffton, SC shows a quantity of 12 -3 pack toilet flappers in stock, so you order it online, pay for it online, and after you sent your wife to pick them up, and when she gets to the store, she's told they do not have them in stock? We had an outstanding experience and great customer service from Mike DeVito (no, not Danny's brother), who worked out a solution while my wife was standing at the service counter. Mike is a "get 'er done", type of guy, like I was in my business for my customers for over forty years, which I really appreciate. Customer service seems be harder and harder to come by these days but not apparently at Home Depot, as it is alive, and well! We both want to thank you Mike, because you did a great job, and are an outstanding example of why we have purchased almost all our major appliances (in six homes which we have owned), stone birch kitchen cabinets, along with hundreds fastener, screws, etc..., tons of tools, and a riding mower, to name a few, all from Home Depot. I know that a toilet flapper does not seem like an emergency, but when you've downsized from a home with four toilets to a house with two that three people have to use, it becomes extremely important because as you know, when you gotta go, you gotta go. I mean, it's not musical chairs, lol. Again, thanks Mike for doing a wonderful job of customer service and helping us. And thank you Home Depot for being smart enough to hire Mike. We will be back, because Home Depot is the place to get what you need, and get your job done, the first time!

Exactly what I needed to fix the leaky sink I had the staff was very helpful in finding the right…read morevalve for my husband to fix