I just want to send a belated thank-you to everyone at Waldo Hardware for always being there to…read moreanswer my questions, guide me in my purchases, and assist me in any homeowner's dilemmas. On this recent visit, I especially want to recognize Mike L. I was working on a church project and, not being creative, was stuck regarding how to fix ribbons to a pole. He showed me several displays of hardware around the store that might serve my needs. After looking in three different areas, we found exactly the right item! And then I needed an enzymatic drain cleaner, and he walked me through the specifics of the various brands for sale, going through the details until we found just the right one for my needs. MANY thanks to Mike L. for his knowledge of hardware and home upkeep items, for his persistence in searching various areas until we found exactly the right item, and for his friendly, patient and welcoming attitude as we searched together. Thank you for such a pleasant shopping experience! Your great customer service is the reason I return to Waldo Hardware FIRST!

Updating my review as this has lowkey become a great, go-to hardware store. Despite living a…read morehandful of miles north, we discovered it when looking to get somewhere via ebike and the Trolley Trail, and it's been kind of great ever since. I've brought my pup in here as she continues to need some socialization and it always goes well. One time the clerks had their dog too and they became fast friends. This store really packs quite a bit into it. Of course it won't be as sizable as a Home Depot, but man oh man is the experience world's better. I found every single thing on my list which was great. It's closest size comparison to me would be the Ace in Westport, but hey guess what, you don't have to fear for your life in KC's worst intersection if you come here! It's easy to park in the lot out front, off of the always-busy 75th Street. My kids love it because they have a gumball machine, whoopie cushions, and other classics from back in the day when the world was making real attempts to be fun. I think I might even go out of my way again to come back to this spot more regularly.. nice place.

Looking for flood lights and in self discovery researched while viewing options in stock…read more Single checkout line into multiple cashiers. An additional person opened up ask the line grew and I asked about return policy and if he knew about how or if the light bulbs could be replaced if possible. He informed of the store's return policy and advised me he was unaware about the product. I was asked if I was a Westlake reward member, I am not. He proceeded to check me out. After paying I asked what it takes to be a member, he said I could go online and I'd get an email with a $10 coupon. Otherwise he said we'd have to start a new transaction. I felt he was not too enthused to do so. It would've been nice to know that before checkout was completed

if you're not preppy and rich don't go. I went in baggy shirt and shorts with a messy bun and…read morenoticed immediately that I was being treated differently. The moment I walked in, I was stopped from entering past the cashier desk. an employee asked me what I was there for and when I told her she walked me to the aisle. I heard her call for another employee to meet us there. when we got to the aisle there was another employee as she called for. he then asked me what I needed again and I told him I needed time to look. he rolled his eyes and walked off until I flagged him down to unlock a case for me. they weren't treating anyone else like this. my first and last time going.

I stop into this hardware store often on throughout the year. I primarily shop at Lowe's because…read morethey have way more selection and it's cheaper. But when I'm in the area and I need something quickly, I will come in here. I stopped in for some bird suet. The store is always clean and bright and the service is friendly and helpful. It's a smaller store so they will have a smaller selection. It's just local hardware type of things and some cleaning supplies and around the house supplies. I do think their prices are quite a bit higher. The suet was about $.10 higher than Walmart where I typically get it with my weekly order. They do have a reward program that I belong to and they will send a five dollars off coupon for your birthday and a variety of other coupons in the mail if you purchase a certain amount.

Great location but terrible service, 3 cashiers with no line, I asked for help, and got brushed…read moreoff, and told to ask the employee that was on the phone to be done.

I walked around this store for 10 minutes hoping I could find someone to help me locate an item…read more The didn't appear to be overly busy. What employees I saw seemed to be enjoying long conversations with customers. Finally, one employee who was waiting on another customer noticed me rambling around the store and flagged down another employee. These folks may have good intentions however they appear to be more interesting in socializing with customers. I won't return.

I always receive the BEST service here at Lenexa Ace. Today was no exception. Chris S. went above…read moreand beyond helping me with my keys, and I would highly recommend going to see him or Logan before any locksmith! Thank you so much for your amazing customer service! The company is lucky to have you!

I recently took a beloved halogen task lamp in for repair. Although others had said it might be…read moreimpossible to fix, John analyzed it , and took care of it promptly! Because it is irreplaceable, this meant the world to me. And the charge was so nominal! I also enjoyed shopping there. It seems more inviting than other hardware stores!

Good place to shop for just about everything.......I've shopped there for years, and the is very…read moreknowledgeable

This place is run like a zoo with little to no staff. The selection is either poor or comically…read moreoverpriced. They didn't have what I came for and then I had to awkwardly pass everyone in line to leave because they route everyone out like they're loading cattle onto a truck. The Euston's Hardware down the street in Prairie Village has far superior service and prices. Plus it's not like trying to go the other way for a roller coaster line to leave(!)

I am curious to see how the layout for this store was planned out. I'm 99% sure they had an…read moreorganized stack of cards, fumbled them on the floor, scattered them around some more and said, "Yeah this layout will work." It's the biggest hodgepodge design I've witnessed. Additional bummer: This hardware store listed the deck stain I need online, so I drove out only to find they didn't have it. Not that many staff members had masks during the pandemic, the store is cramped, and just has a weird vibe overall. I'm glad this isn't my neighborhood hardware store, and if it was, I'd take the extra few minutes to go down to Euston Hardware instead.

Great place for quality paint at a reasonable price. Friendly helpful staff. Will definitely be…read morereturning for more paint soon!

Wow! What quick service! I was in and out in 15 minutes. Jordan was able to help me pick out what I…read moreneeded and offered me some different price points. Glad to have a high quality paint shop in the neighborhood.

The customer service at this location is outstanding. Jordan was gracious and knowledgeable,…read moreanswering all of my questions and making my purchasing experience wonderful. I will definitely make this location my go to store!