This morning (6/5/26) I stopped in on the way to work to buy something, and while trying to get my…read more(Lowes verified) veterans discount to work at the self checkout I was told in a very rude and disrespectful manner by a clerk named Cathy there that she couldn't help me because she didn't have the barcode needed to help. So then I pushed the "get help" option on the self checkout and the very same clerk came back and did exactly what she just told me a minute before what she couldn't do - thus besides being rude Cathy clearly flat-out lied to me when I politely asked her for assistance. When I tried calling the store manager while driving to work I spent a total of over 16 minutes with the phone just ringing away after I had told someone there I needed to speak with the manager. Today's negative experience tells me that Cathy's poor attitude is a top down problem at this store since the management team there is unavailable to even speak with a customer about any problems or complaints.

I'm always able to find what I need here. The store is always clean, but service is hot or miss…read more Mostly a miss. Maybe 1 in 20 visits, someone will acknowledge my existence and ask if I need help. I usually don't, but they don't know that. Also, finding carts for lumber is always difficult.

Tyler and the guys at Sherwin-Williams at the Loop were phenomenal. They got all of our paint and…read moresupplies together quickly. They were able to provide suggestion and answer all of our questions. Friendly, respectful and well-staffed. Don't waste you're time at any other paint store.

From the owner: Your local Sherwin-Williams Paint Store in Mobile, AL, provides expert advice, premium coatings,…read morepaint matching, and professional-grade supplies to help bring complex urban projects to life. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online.

Shopping for deck paint and had Super Deck recommended by my painter and store Manager, Bobby…read more Could not order on line due to Covid-19 so called in $250 order for paint. Somehow the verbal order got confused and I got the wrong paint specifically mixed to my requested color. Bobby took back the paint and gave me a full credit. Now that is customer service.

If you are looking for any sort of customer service or common decency, choose another store. Aaron…read moreturned away a sale of over $1000 because he couldn't be bothered to help. All the 20-something could do was talk down to everyone, both customers and coworkers. He was so bad, we turned around and walked right back out the door. I can't imagine how they do any business at that store if that is the way their employees behave.