I have been a loyal customer of Sherwin Williams ever since they acquired Frazee Paint. Unfortunately, my experience with them has deteriorated over the years. One of the main frustrations I've encountered is their lack of accountability for the products they sell. It's disappointing when a company doesn't stand behind its offerings. If a product is on their shelves, I believe they should take responsibility for it. Instead, Sherwin Williams often seems to pass the buck, making it difficult for customers to find resolution. If you're considering purchasing products, machines, tools, or any other items from Sherwin Williams, I urge you to think carefully. In particular, I would advise against buying Graco paint sprayers from them, as my experience with this product has been particularly negative. While I appreciated their products in the past, my recent experiences have led me to reconsider my loyalty. Until Sherwin Williams can improve their customer service and accountability in the future. I will not longer purchase any products from them. I will also let everyone I know in the industry to consider not purchasing from them as well. read more

Inattentive staff, no greeting. Saw me waiting, finished whatever on her cell phone before speaking to me. Poor on several levels.

Thank you Karina and Brandon for your exceptional and patient help this morning helping me to match my house paint color with your app I am not that technically savvy and Karina was able to easily load the app to my cell( without hers and Brandon"s help,I would not have been able to find the color I needed today): Thank you very much Karina and Brandon ~Suzie Abels,MS San Marcos,CA read more

Sherwin-Williams Paint Store - Excellent customer service at Sherwin-Williams - Paint Stores Near Me - San Marcos, California

A shout out to Brandon. I am a contractor who comes in often enough. Brandon, who I think is the manager, is usually the one who helps me. He seems to have a lot to handle in the store and I can tell he does the best he can. read more

Only allowing curbside pickup - helpful to know the specific colors needed when you call, but otherwise a simple process. Needed two quarts of paint to start a home improvement project given that Home Depot wasn't able to match the samples given. All in all appreciate them being open given the current situation! read more

I wanted a specific Benjamin Moore paint but they're closed for most of the weekend so I went here instead. The two ladies working were so helpful and answered all my questions. They helped me match the paint I wanted, helped me get all the supplies I needed, and all of this while I had my three kids with me. Definitely recommend going here read more

Awful and rude employees, who seem to want to pick a fight. I've never met an employee so blatantly hostile to somebody for just walking in the door. was hours before closing, and interrupted a conversation I had with somebody else (about my car almost being hit, nothing he should care about) to argue with me, so I just left. It would almost be comical if not for his insulting and aggressive demeanor. read more

I've been coming here for years and always happy with service and paint. I'd like to do a special shout out to an employee named Brandon. So helpful, efficient, personable, and quick! If he's not already in a leadership role, he would be great in one in my opinion. Great job hiring. read more

Disappointing experience. Offensive and won't return. I hustled into the store at 5:58 after battling traffic across town to get 2 small sample jars of paint. We're in the middle of a job and I had to make a decision that night on color. I called in advance and they were ready at the counter. The door was open, employees standing around, contractors out front. I walked in 1-2 minutes before 6:00, relieved to have made it by closing. A small lady at the register snapped "we're closed". I said, I just need the samples. "sorry the registers are closed". I said but I made it by 6! She picked up a little clock and said no, sorry it's 2 minutes after". She was snappy and rude. We had now be standing there for a minute, so you're arguing with me, making it my fault, over 1 minute? Seriously?? I pleaded, "pleeease, it's important for our project tonight!" My small cans were sitting right there. "Nope we're closed. (as the door sat ajar). I left knowing I'd never walk in there again. Can't we come to a different solution to accommodate this special case? I live a mile away, definitely not out to rip the place off for 2 samples. Our contractor was in the system. She could have taken my contact info, copy of my drivers license so I could pay later. it was the worst experience, I was furious to be treated with a nasty attitude. We've been going there for years for our home and rental homes. Never going back. Quite silly approach to business when there are so many other options. i wonder if service would have been different if I was a painting contractor. La Costa SW was fantastic in helping us finish our major project. read more

this place sucks. i've been going here for awhile and it was amazing service before, until today. not sure who was working at 12pm on 6/26 but whoever he was was sexist as fuck. I don't appreciate being treated like an idiot nor do i appreciate being treated like i'm not a valued customer. not sure his name but the way he was acting and treating me was DISGUSTING. do better. read more

Nice and helpful! Hubby sent me in to pick up specific paint and they had one and called another store! The Vista store pulled and held for me! The hound man and lady in the store were very helpful! read more

The staff was very knowledgeable and friendly. Service was great and the paint was awesome!

Was just "helped" by Brandon who works at this store and he was incredibly unhelpful and rude.

Customer service sucks. The guy behind the desk wore no mask. Completely unprofessional.

Yes I'm rating a paint store! I have been in the store probably 5 to 10 times and every single time I go in the staff is amazing. So helpful so kind and always willing to deal with all my questions! If you have a paint store you need to pick to go to I would suggest this one!!! read more

Very pleased with how the district manager reached out to me and resolved my problem! Thank you!!!

Luckily for me I came to Sherwin Williams this morning to get a paint match. Connor nailed the 3 color matches 1st try!!! Very reassuring for me as paint match is super hard when doing touch ups Preston is a great kid too steady working with a good attitude and little humor. Shoutout to memo for keeping these guys in line haha read more

Hours on the website and store say they are open at 8:00 AM on Saturday. It is 8:43 and they are closed. I recommend going good to Home Depot for paint because you know they will be open. read more

Went to get some help with stain samples and Jesus, the only employee in there with us and also no other customers in their, was very unhelpful. I brought three samples of bare wood to get some stain rubbed on. He pointed us to the samples under which in the store was labeled interior stains after which I mentioned to him it was for our exterior patio. He then asked us if we wanted oil base or water base and I asked him which one he thought we should use and he had no idea which one or why. He then tried to charge us $60.00 for three samples. At this time we realized we needed to politely leave the store and go somewhere else where the employees actually know about stain and paint. read more

I love SW products and now I love the service, especially the San Marcos store. Jesus was more than patient, kind and professional with my project. I don't think any other major dep store can match this. Thank you Jesus and Alex. read more

This is a great store. Super helpful employees who helped us color match Frazee colors but with far superior product. We LOVE the way our home turned out. read more

I was looking for color advice because we are having new flooring and granite tops installed in our house. So I brought in a sample of both and Kyle helped me choose the perfect warm grey to give my house the modern look I was hoping for. His patience and great advice will always bring me back to a Sherwin-Williams paint store instead of a Home Depot or Lowes for my paint needs. Thank you for the great experience! read more