Jonathan was a great sales rep! He went completely out of his way to help me with my complicated…read moretransaction. My experience here compared to Solon (which I rated 1 star) was night and day. Not only did he dig through the system to find my previous transaction (which was not an easy feat), he was patient and offered to do more. He also was interested in learning how things work (like I mentioned, this was not a straightforward transaction). He and his coworker mentioned that training is done on-site, and the service here is a real testament to this location's management. If you have a choice between going to Solon and Woodmere, go to Woodmere!

Stopped in for the first time a few weeks ago. Being my first time in, I was not impressed. No warm…read moregreeting, No one told me the perks or benefits of buying Sherwin-Williams paint. No one went out of their way to help me or acknowledged my presence. I bought 2 cans of Sherwin-Williams paint with me and the gentleman who took care of me acted like he didn't know how he was going to color match the paint. No one gave suggestions or explained the differences in the paint. I thought I was doing the right thing by going to the paint experts. I was wrong. The paint didn't even match up. Honestly, I could have done the same thing at Lowe's. I reached out to corporate to share my experience and they gave me a district manager's number. I called left him a message and no return call.

Since the stores are only offering curbside pickup, I had a lot of help choosing paint and stain on…read morethe phone. The person was very knowledgeable about the products. I chose builders white semi-gloss exterior paint to do door frames. For the porch glider I wanted a stain, and I told her the color I was wanting--a burgundy. When I arrived the employee came out with a lot of shades of burgundy stain samples. I chose one and she went in to mix the color. Fortunately, everything I wanted was 30% off, and I had a 10% coupon from online. I gave her my credit card, and she brought out everything. The addresses of the stores are confusing on the website, and HQ should fix them. This is the Chagrin Falls Store. The store on Aurora Road is the Bainbridge store. Employees at both stores, because I went to the wrong store, said customers every day get the stores mixed up due to the website. I would think this is an easy fix for IT.

Since purchasing our home this past winter, we've become a regular shopper at Sherwin Williams…read more There are two locations I travel to but this one is my favorite. It is very clean always, tons of help, and a great location. Each employee I've worked with have been patient with me as I try to make a decision on a color and they also helped me decide if I wanted to wallpaper in the future or not (they have wonderful wallpaper choices too that many don't know about). The service is great here but be aware since it is a popular location, it tends to be crowded but they do their best to keep the line moving. Go in the mornings or mid afternoon. During rush hour seems to be the busiest. The reason I am giving this four stars and not five is that I called in the morning to ask a few questions about getting paint for the outside of our house for touch up. When I asked if I should get Satin or Flat and what is normally used, the person on the phone said "Ma'am, I do not know, it is not my call, it's your house" in a very annoyed voice after I asked three questions before hand trying to figure it out. I understand it is early in the morning, but they are open and I would expect great service like I always have but I explained to the man on the phone that I apologize for pushing his buttons and I'll take my business somewhere else. I was very disappointed with the above interaction I had with the sales associate because I have always had a great experience there where the associates and managers were always very helpful and always lended a hand in helping me find exactly what I am looking for. I really hope the man I spoke to has a better day and treats his next customers with more respect. Other than that one instance, great store with some very nice employees.

I had purchased lids for my buckets at the akron location these lids are even listed on website and…read moreeven though I had the receipt they refused to let me return them at this location and the staff were very rude and repeatedly told me they didn't care when I would state that i had the receipt and even said good for you we are not returning them and said it wasn't their fault that the akron location sold me something they shouldn't have saying they never saw the lids before he also said he didnt at any of the four locations he apparently worked at very dissatisfied and disappointed... smh ‍

The service here is great, and it's the nicest looking store of the 3 locations I've been to. The…read morepeople here do their best to help customers not only in selecting products but also in getting you the most value. They are more than competent (which is more than I can say for the workers at the Solon location that can't handle a simple return where you literally just scan the receipt and product) and go above and beyond to make sure they do right by you. Everyone that I have dealt with (Mike, Carly, and Nick) were super warm and helpful. Go here and you will be in good hands.

I recently made a purchase at Lowe's and had an extremely disappointing experience with the…read moresupervisor, Miss Donna. Normally when I check out at self-checkout, I simply scan or pull up my military discount account to receive my 10% discount. On this visit, I did not have my physical ID with me, so I went to customer service to ask if they could pull up my account using my phone number, which I have done successfully at multiple other Lowe's locations before. As soon as I approached customer service and explained the situation, Miss Donna immediately and very rudely told me that they could not help me and that I was not going to receive my 10% military discount because she could not verify my identity without my ID. When I explained that multiple other Lowe's locations have always been able to pull up my account without an issue, she responded by telling me that "not all Lowe's locations are the same" in a very rude and dismissive manner. Afterward, I went to the cashier, and the cashier was easily able to pull up my phone number and apply my military discount without verifying my ID. Once the transaction was completed, Miss Donna then went over and scolded the cashier for helping me. The entire interaction was unnecessary and unprofessional. I understand policies may vary from location to location, but there is still a respectful way to speak to customers, especially veterans simply trying to use a military discount account already on file. Someone higher up seriously needs to speak with Miss Donna regarding her attitude and the way she communicates with customers

Ohio Lowes shoppers Beware!!…read more Lowe's subcontracts their home home improvement projects to third-party companies that, in my experience, do not adequately respect property boundaries. During a fence installation for my neighbor, the subcontracted fencing company destroyed a garden bed on my property and damaged a handmade ceramic decorative item. This damage will require professional repair in the spring and replacement of the handmade item. Lowe's response was to offer $100, which is insufficient given the extent and cost of the damage. I am extremely disappointed with the lack of accountability and resolution. A major red flag should have been when this F-rated company removed several panels from my fence in order to connect the fence they were installing for my neighbor. That action alone showed a disregard for property lines and ownership.

Love, love, love. Have been going to Renee since she was all the way in Mantua (no rhyme intended)…read moreand so happy she is near me now. Am a huge fan of Annie Sloan chalk paint and Renee specializes in this and also how to use this incredibly magical paint. Super helpful, great suggestions, and lots of ideas can be found here. She also now carries IOD stencils and that really takes creativity to the next level- if you are into AS paint and such. The shop is super cute and quaint and there is a little antique store in the back as well- easy to find great little things to paint. Worth it in every way.

I'm all about restoring, up cycling & flipping; I do the dirty work myself I feel I appreciate a…read morebeautiful piece of furniture a little more than the average consumer because I'm more aware of all the hard work that goes into each creation. With this being said, I was really disappointed with this unusual shop. I had been eying this Indian style cabinet displayed in the front window for months & finally stopped in to see what this charming shop had to offer. Don't get me wrong, there are some really cool ideas that from what I've seen on their facebook page, you can sign up for classes & make yourself. And there are some truly stunning antique pieces available for any collector. In fact, I really like the idea of this concept, however, not only did the slightly overpriced inventory get me but the overall store setup & true purpose. It's not really a furniture store in my eyes but more of a chalk paint store only. It was kind of a shame to see some actual solid oak & cherry wood antiques ruined by chalk paint. The prices for the workshops are average for this area, roughly $55.00 plus tax. This shop would be a good idea if you enjoyed things like "Painting with a Twists" or are exploring new hobbies (there's NOTHING fun to do in Mantua!)... sorry, just not what I'd call a true furniture shop.

I'll review this Home Depot for the second time lowering my rating. I decided to give this store…read moreanother chance and placed a pick up order. Mostly just due to proximity. I waited over 7 hours for an order update. After seven hours I didn't even want the items and called corporate to cancel. During 7 hours there was no order update whatsoever. I then decided to go to the store a few days later to find the items on my own. I used Home Depot online product catalog to look up aisles and bays. Not even one of my ten purchased items was in the right bay which extended my time here. There was zero help on the store floor as always. Almost every aisle was obstructed with ladders or other equipment on a busy day - Sunday. I then had unfortunate interactions with staff. One associate rudely told me to go to checkout and not returns with so much zest. Another associate at checkout told me to put the items down in my cart and not hold them with so much hatred in her voice. I was very surprised. I'm overall appalled at every experience at this store. Store is unkempt. Customer service culture is rude. I've firmly decided to go to another retailer next time. I simply can't deal with more derailed experiences.

Every single time I go to this Home Depot they have exactly what I'm looking for. The employees are…read morealways super nice and helpful. Whether I want to weather proof the house or garden they have what I need. Decently priced. I can count on being in and out in 15 minutes always no matter how long the lines are.

Beware, this business will give you the runaround - tell you they are coming and won't show up…read more Tell you a story that they thought they said a different day. Not true. Then say it rained so they got behind on another job, but never communicated that they were not going to come to your job as scheduled. Recommend you find someone more reliable for your own good.

These guys were great. I needed a pergola and a gazebo painted and re-do the screens in the gazebo…read more I called them for a quote, after meeting I didn't even get another quote. They were very reasonable. Duke, a member of the firm, came and did an outstanding job. The screens for the gazebo (I suspect were a DYI project) were in a mess. Let me tell you I could not have wanted a better job. Pinpoint's team keep us inform and followed up immediately if we have questions. Could not be happier with their services.