Had my granite installed by this company. last year and I would never recommend them to anyone…read moreelse. Once they installed and left, I started to look closely at the counters and noticed what looked to me like a large scratch. I immediately called them, and I mean immediately. They had been gone perhaps 10 minutes. I was yelled at over the phone that I didn't know what I was talking about...that those are natural fissures. I was also told I didn't understand that this thing came out of the side of a mountain and it would have natural inconsistencies. Well to me it didn't look like a natural occurrence...but they never addressed it with me. Extremely dismissive when I called, and nobody ever came to look at it even though they promised they would. Sight unseen they called it a fissure. Does it look like a fissure? I don't know...to ME it looks like a long scratch. But nobody ever came to inspect it. I'm actually writing this review now as I have had plenty of time to cool off and write with honestly and not let my anger fully invade my writing. Feel like I was treated very unprofessionally. What company argues with a client over the phone like that? Very rude.

Several people recommended Skok Industries (they go by The Cabinet Center as well). They were…read moreincredible. Provided insight on stone selection, the expectations set around the process were spot on, their price beat 3 other fabricators, AND.... the installation is amazing. They were clean, courteous, and extremely detail oriented. We are thrilled and would recommend them to anyone.

Excellent customer service. Their price was better than anyone else and the final product was…read morebetter than we expected. They were the only company that included hinges in their service. They completed the job in a timely manner and Sean and Brian did an excellent job. I would highly recommend them.

Service, craftsmanship, quality, price and dependability are all 5 stars for John and his Kitchen…read morePerfect crew. Custom made cabinets with some great suggestions made our kitchen redesign to be everything we wanted and then some. Would recommend these guys with absolutely no reservations.

I will give store a 0 raising when I went in and I told the girl that I was only looking for…read morethe material she had someone come out and measure for us and he measured everything and gave us a bill of $12,000 when I went back and told I didn't need his installation and they were charging too much. The bill went down to 3000. I bought a quarter corner around and it was too short by the person their professional measurement measuring Person and they refuse to take it back because it was measured incorrectly.mayfield Hts store

Update after initial Review I called the number provided the…read moreday the owner left a response to this review, left a voicemail, and never received a call back from the owner. We did receive a call from their quality control manager. He was patient in listening to our concerns throughout our experience with the install and follow-ups. He came out a couple days later to inspect the installation. His conclusion was the seams were in spec. He said ideally, someone would have given us awareness of the difficulty of making the seams look good for this color and material combination. No additional discussion or follow-up was done based on this visit. From our perspective. At the end of the day, specs do not matter to someone purchasing high end carpet and paying a premium for installation. The only thing that matters is how it looks in the end. The seams are inconsistent with half being not noticeable, while major common area seams being very noticeable in many lighting conditions. Saying they are within specification can vary greatly and creeping up on the bare minimum of acceptable. I can guarantee you the majority of home owners paying $16,000 for carpet & installation are going to determine Floorz simply does not have high standards and is fine with providing the bare minimum to their customers. Original Review It is difficult for us to recommend Floorz based on our experience. TLDR Unprofessional installers, lack of oversight during installation, required additional fixes and corrections post install (many seams still show), no follow up once paid in full. Overview We spent $16000 with Floorz last December to get all of our carpet replaced. We paid 50% down and 50% upon completion of the core issues. 4 bedrooms, upstairs hallway, living room, and family room. All rooms were completely unfurnished. Pros We like the carpet we chose, padding, and color. The material was good quality and we would choose it again. When we communicated our concerns with how everything was left the first day, they came and picked up the carpet left on our front lawn. They came back to fix multiple areas of the carpet, stairs, closets that would no longer stay on or close properly, doors that were not put back on well, and vents that were popping out. These were not the original installers and made everything look a lot better than the initial install. Cons The installers left the house a complete mess the first day. They did not complete any room, left all the closet and upstairs doors in both bathrooms with our only showers. Constant cursing in Spanish until I called it out the next day. It was obvious we were actively living in the house. There looked to be no one overseeing or planning how a 2 day job would be done while we were living in the house. They left all of our old carpet on our front lawn on day 1 when we were told it would be hauled away. We would have never agreed to this since we have a HOA. When they were done on day 2, there were many issues all around. Required 2 follow-ups for carpet to fix a poor install on the stairs, multiple improper transitions to the hardwood floors, stretching of multiple areas of the carpet, many poor seams that are still showing after 4 months. 1 follow-up to repair closets and doors that were removed and no longer closed properly and all vents in carpeted areas that were popping out. While we were waiting for these fixes to happen, I received an unprofessional email stating to pay by the next day or it will be sent to collections. This was while we were already scheduled for the crew fixing the carpet on the stairs to come back with additional carpet since the first installers took all the extra with them. Conclusion They seriously need better quality control with who they are contracting out the installation. As a homeowner, I want a company that checks the work is done right. I shouldn't have to check the work, call all the discrepancies out, and ask for them to be fixed. If I was the owner, I would follow-up proactively around this experience to make sure it never happens again. No follow-up occurred after the final payment and I'm still bothered how these seams look after 4 months. I'm concerned about what level of warranty I actually have if this is how the initial install went.

Because we had worked with Monica (our closet designer) for our custom bedroom closets about 3…read moreyears ago, and had such a positive experience, we didn't hesitate to call her again when we decided to install garage cabinets. Monica was INCREDIBLE to work with. Because her schedule was COMPLETELY booked for the next couple of weeks, she came to our house two days later, on a SUNDAY, to design and price the exact cabinets we needed. WHO DOES THAT? What exceptional customer service. The design was perfect, but the installation schedule was full, so we had to wait for a week, or so, longer than we were hoping. However, the wait was definitely worth it. Joe arrived EARLIER than scheduled (even during a heavy thunderstorm), despite road construction near our house. Joe did a great job with the installation and finished much quicker than we anticipated. He cleaned the garage of all the sawdust, and even wiped down the cabinets before he left. I will DEFINITELY use them again in the future.

Such a positive experience, beginning to end. We started with a master suite closet (included in…read morethe cost of our new home) and we enjoyed working with our designer, Lynn, so much, we did another 2 closets at our expense. The design process, installation and finished product is superb. We like the results so much that after living in our house for six months, we asked Lynn to come back and design a mud room storage unit. It is such a collaborative effort, we can't wait to see it installed (5 months from now, everything in the building world is slow, slow slow). It will be worth the wait.

Living close to Permanent Floors Carpet One, and in need of new bedroom carpet, I thought I would…read morecheck them out. My experience was unorthodox but really enjoyable. I stopped in and worked with Shelly who seems to take care of nearly everything at the store. She was helpful, providing me with a lot of information and encouraging me to take samples home with me to see how they'd look in the rooms. I came back a few days later and placed my order. Shelly was not in at the time but called me the very next morning to process the order. When I wasn't able to speak because I was in a meeting, she texted with me to ensure that the order was placed ASAP. I ordered the carpet on a Friday and it was installed the following Wednesday. The installer was professional and patient, answering my millions of questions. I would definitely recommend Permanent Floors Carpet One and would purchase from them again without hesitation!

I work in a small home office and we needed the first floor of our carpet replaced before a big out…read moreof town client was due to visit and this work needed to be done very quickly. All was well at first. They came out right away and quoted me at $2500 and ensured that if I placed the order now they would have plenty of time to receive and install the carpet before our big visit. Once I agreed and they charged my card the down payment, I get a phone call almost a week later telling me that their distributor mis-quoted and that the new price is $3300. I was upset because I felt like this was a bait and switch since they knew I was in a bind, plus I didn't see how it was our fault that they didn't get their numbers correct. If our business misquoted our clients you better believe we would be eating that cost. However, we eventually negotiated to split the increase and he ensured me that all was well with our deadline. Two days before they are scheduled to install, four days before my deadline, they tell me that they can't get the carpet in time even though UPS offers NDA and Saturday delivery. They threw their distributor under the bus yet refused to let me contact them to see if I could get the carpet shipped direct through our UPS account. They were completely unwilling to work with me on installing another day and gave me no other options. I could tell that they didn't want to do the work due to their previous mistakes making the job less profitable for them. I understand that to a point, but as a I now have to explain to my boss why the carpet is not being replaced it's my ass on the line. Bottom Line: Shady business practices that will leave you in the lurch.

The merchandise is great but it's the service from their dedicated staff that's what is the most…read moreoutstanding. Trenale and manager, Tim, were awesome! They both went above and beyond to help us. They were friendly, knowledgeable and extremely hard-working. I wish the general workforce had their work ethic and energy. These two employees need recognized for their dedicated service. I'd give them a thousand thumbs up, if I could! Thank you and keep up the GREAT work!

They don't accept returns any more. If you have a project you better make sure you order exactly…read morewhat you require for your project because if you don't you are going to be stuck with whatever you buy.

Alex @ Brooklyn Hts store is AMAZING. She is professional, friendly and helpful. She bent over…read morebackwards to help me pick out the right tile for my kitchen.

We have worked with Virginia Tile for years and our clients love the experience and selection. In…read morefact they feel overwhelmed with all the wonderful tile but Heather and their design staff does a fantastic job getting just the right tile for the client. Artistic Renovations always recommends VT to our clients for a great experience!

I would strongly recommend Calvetta Brothers in Northfield. My experience this past 6 months…read moreexceeded my expectations and I love my new LVP Shaw flooring. They have so many colors and floor type options in the showroom and both Chad and the woman who work at this location are my style salespeople. They never pressured me into a decision, they let me sit in the showroom and look at tons of different samples on multiple occasions, they let me take a ton of samples back to my home without hesitation, encouraging me to even! They'd give their opinion only if solicited and answer my many questions. Chad was so responsive via email, always quickly getting back to me and provide itemized quotes. The scheduler was also amazing, giving me their cell number in case anything came up and accommodated my timing requests around a graduation party with a smile. Finally, the product. My home has truly transformed. I LOVE my new floors and am so happy I went with Calvetta Brothers. 10/10. I highly recommend!!

Extremely lazy to call anyone back. I have had to call them maybe 5-6 times and email and text…read moreleadership. They could care less about you as a customer. Business must be good there, because they do not need my current or repeat business.