I would like to thank Atomic for reaching out to me regarding my May 10, 2026 review. I appreciate…read morethe fact that this company cares about the customers and the experience they had. The company reviewed my work order and did make an adjustment on the final cost. Thank you

I would like to share my experience with Atomic Plumbing. Please read all the reviews before going…read moreto any Plumber! I had a light flash on my hot water heater and called the warranty department. The warranty department informed me we had to do an elemental check and will need a plumber to come out to check the reading. Once the plumber comes out give us (the warranty department) a call and they will walk them through on the issue. I called Atomic Plumbing and explained to the reception on the issue at hand. Gave her full details needed before the tech came and like most people who wrote the review, I too got a diagnostic fee but mine was 198.00. The tech came out, I gave him the details, and he informed me that an additional 130.00 will be added to the diagnostic fee because he was not informed, he had to make a phone call to the warranty office. I shook my head and said no, I was told the diagnostic fee was only going to be 198.00 because of the short notice and we need a tech to come out today. The tech informed me if he makes the call, it would be an hourly rate. Normally the call will take 30 min to an hour or more, he would have to wait on the call, give out details, and eventually delaying him on getting to the problem at hand. I told the tech the work has already been done; we have a case number already in place and they are waiting for his phone call. Tech said he can only do what the company would allow him to do. I agreed to the new price and the tech made the call. The tech gave the case number, and he was immediately routed to the department. The phone call literally took 11.23 min, I clock it. So, the 11.23 min that he was on the phone I was charged 117.00? 117.00 dollars divided by 11.23 min = $10.41852181656278 per second The tech said he will be back with a quote, gave me the quote and I paid for the diagnostic fee total 315.00 (The tech gave me a courtesy credit of 31.50.). I am getting the service done on Friday with another provider who informed me switching out the part should take no less then 20 min and with a quote that was an 84.939759036145% SAVINGS than what atomic plumbing quote. I am highly disappointed with Atomic Plumbing both with the service and with the hidden fees.

We had to replace our cast iron plumbing. While it was the most stressful time of my life, Steve…read moremade the process easy and gave us a fair price for the work done. Steve was very communicative and answered all of our questions, I would highly recommend Roto Rooter for your plumbing issues. Also, they have coupons on their website!

No follow through. Guy was late for appointment and that was okay, but after a few efforts to get…read morethe quote they said they would send or to see if maybe they needed me to correct my email....they never responded. I put the same job out multiple times and again they responded. Problem is no follow through and that's a real waste of everyone's time especially when it comes to water issues. Other companies just explained they take on bigger jobs. They just were non responsive when it came to providing the actual quote.

Leo was at my place in 8 minutes. He did a great job in very little time, cannot recommend this…read moreservice enough.

From the owner: When it comes to plumbing needs, you deserve a plumbing company that understands your requirements…read more In Hampton, Newport News or any surrounding area, Three Brothers Plumbing is the name you can trust. With over 24 years in the business, we bring expertise and passion to every project. Whether it's a quick repair or a comprehensive installation, our team is ready to assist. Imagine the relief of knowing your plumbing is in capable hands. Our locally owned business is fully insured and offers referral discounts to show appreciation for your support.

After having called this company to come out to give me an estimate to install a bathroom sink and…read morefaucet, the Owner immediately picked up his cell phone and stated he could come out later that day to give me an estimate, to which he did of $750. I asked if he had time to fit me in on this weeks schedule, he stated, "probably not". I stated "once my work schedule posted which would be the very next day I would reach out to him. He said I could call or text him on his cell phone. I have made multiple attempts. Leaving several messages as well as texting him, and I just think it's poor business practice!

Wow! What a great experience. This company was fast to respond. Prompt and professional during the…read moreinstallation. Best of all their prices beat the competition hands down. FIVE STARS!!!

The bill did not exceed the estimate. Quality work, on time. Repairman was polite and efficient.read more

This company was able to help me with the toilet replacement that other companies gave me the…read morerunaround and exorbitant prices on. They were excellent in communication, punctuality, and the completion of work. I'm very happy and satisfied with this interaction and highly recommend them. I thought their price was very reasonable compared to the one or two company that did give me a quote.

Since you want to act like I never had service from them. Here is the quote for the 80 dollar part…read morethat most places charge around 1200-1800 to fix. The entire coil price (4500ish) was for if the TVX couldn't be taken off, which it was two bolts so the coil replacement wasn't necessary. This could have been ID'd if the tech had removed the service panel and looked at the coil in the first place. So ultimately you were charging 3800ish dollars to replace a TVX which was a 80 dollar part. You wasted my time and kept my family in the heat for an additional week due to lack of communication. I got my system eventually fixed for 380 bucks ish, with nothing ID'd by your tech actually needing to be replaced. Thanks for nothing.

Is there some else I can speak to , other than Mary. I scheduled my maintenance through your…read morecompany for December, which was the earliest at the time, when the maintenance appointment was made. The gentleman I spoke with at the time told me I could pay for my renewal during the appointment in December. Mary calls me today and says I have until tomorrow (11/11/25) which is really today or my appointment will be canceled. As a customer for over ten years, and I have always paid the renewal at a maintenance call/appointment. Why is Mary threatening me with cancellation if I do not pay today? Robert H. Newport News

This is the second time I called Mason and son to do plumbing work in my home. The technicians…read morearrived as they said they would and didn't waste any time completing the work with excellent results. each time the plumber Diagnosed the problem and completed the repairs quickly and professionally. They replaced a leaking disposal on the first trip and two weeks later I called them back to diagnose and make repair to a leaking toilet flange and seal. Highly recommend them and will use them in the future if needed!!!

Late last week I called to get a quote for my spicket repair job- the receptionist was very…read morefriendly who answered my call and took down my issue. Not even 10 minutes later I was called by Dave (I assume the owner) to discuss the issue in detail. He quoted me a max price for the job- which by the way was way less by 60 percent of the initial quote. This is a great surprise for me as a single mother who doesn't plan for repairs (I know it's terrible and I should). The plumber Justin was good with communicating his arrival time and was friendly the entire time he was there. I can be a talker and he didn't seem annoyed at all lol. I would definitely recommend this business and plumber as I had a great experience. I will definitely do business with this company again.

this brother has given me hope that they really are people out there who are not only competent but…read moreprofessional and courteous. His price is a reasonable prompt. Highly recommend.

First, you need to know that I am Chrissy G. and not some AI junk. I am a young cancer survivor and…read morehave permanent GI issues for the rest of my life. Needless to say, I needed more than a single bathroom down a dark hallway in this very old house. Don came through fast! I told him, "I do not care about the bathroom right now, just give me access to a toilet pronto, please." The finished bathroom is a week or two from being complete. Don created exactly what I needed. His team cleaned up the site while installing the plumbing daily (you could walk around here barefoot if need be). They also make sure to lay out the bathroom with you so you get exactly what you are looking for. Very happy with Don and his nephew's work! I only post on the best there is in the Tidewater area. Don has made the cut.