Thank you, Annie! I always leave feeling great. It's the perfect way to release all my stress and tension.

I have had two massages at this establishment; both from Miley. I like her a lot. She's a very nice woman. My problem is that I've signed up for an ashiatsu massage on both occasions but it doesn't appear that Miley took the time to see exactly which service I requested because she gave me a standard massage with almost no ashiatsu both times. I say "almost" because I mentioned the type of massage I needed towards the end so she did it for maybe 3 or 4 minutes. It was very frustrating. If I return, I will request Annie next time with the hope that she will pay closer attention to my needs than Miley did. Also, full disclosure, this was about 6 months ago. It is possible that Miley has improved since then. read more

Annie was AMAZING! We had a slight mix-up with my reservation (I booked a 2 hour but it was scheduled as a 90min) but she was so nice and apologetic. She called her manager to see what could be done since there was a booking after mine and offered a discount for the trouble. She definitely made the most of the 90 minutes. I have never felt more relaxed and tension free. I highly recommend going here and I will be making this my monthly massage location from now on. read more

10/15/24. Ok so I really never like to make bad comments, nothing to affect businesses, but i feel that I needed to alert customers. I made an appointment for a 90 mins THAI FULL BODY MASSAGE. I was there on time, lady {Miley} did not ask me anything just get undress and jump in the bed. So, I did, and she stepped on my back no more than 1 minute and started to oil my back. I said I am getting a THAI FULL BODY MASSAGE, so she kept telling me her boss made a mistake, ok, ok, no worry... I do it 4u, I do it 4u, but she never did. She never used a muslin ball herbal thing mentioned on the website, nothing like that, just regular body massage. I said to her, this is not a THAI massage, she kept repeating same thing. She did a massage for me previously and I liked it but I wanted to try something different but it was the same massage then at the end I went to front desk and she said $129 I asked why if you only did a 90 minutes full body massage it should be only $95 so she said no may boss already put in the system $129 and I said, ma'am, no, that is NOT RIGHT, you guys need to be honest, I did not get the massage I wanted, so I will only pay for what I received. She kept saying on, ok I will pay for you ok, I will pay for you because my boss will take it from my paycheck. I said OH, OK, you do what you have to do I will only pay for what I received, and you know it was NOT the 90 minutes THAI MASSAGE, she just ignored me saying I will pay for, I will pay for bc my boss already charged $ 129. People, seriously, pay attention to it, lot of businesses think that we are a money-making machines, for me it's very hard to make money to pay my bills and support local businesses but we can't allow other dishonest people to steal from us!!!! Those who support their businesses!!! Come on guys, stop playing fool to customers and stop stealing from us, at the end you are only cursing yourselves because your business will never prosper. Be honest, transparent!! Nothing is hidden under sky!!! read more

Excellent massage. Very professional and extremely clean. Plenty of parking. Wish I could have stayed for another hour as it felt wonderfully relaxing. read more

If you're looking for a genuine shiatsu massage I highly recommend looking elsewhere. I lived for several years in Japan and had many, many shiatsu massages and they were nothing like what is delivered here. Seems like one of those shopping mall places with too much pressure in all the wrong places. read more

This is bullshit, they got my schedule wrong twice. I had to repeat my name twice to make sure it was correct. K A Y L A, very slowly so I knew it would be accurate. Just to top off the bad customer service. They did not have my correct phone number that I had also repeated both times with my name. So when arriving 30 mins early to the appointment. That AGAIN, I had to check was correctly scheduled. We arrived and was told no one was available to do the work since one person called out and that they tried calling me twice to let me know. With the incorrect fuckin phone number. This was a special gift I researched for my moms birthday. Who is visiting from Hawaii and leaving Tuesday. They couldn't even make time tomorrow for us after completely disappointing us. read more

This is a very convenient place for a massage. Ample parking and easy to get to. The facilities as others mention area indeed a little dingy. The room I was in could use to be repainted with marks all on the walls from the chairs. But I got a great massage at a great price. I will be back. The hot stone massage was amazing. read more

Went in for a prenatal massage and booked with Miley (a senior massage therapist according to their website). Upon entering the room she wanted me to lay flat down on my stomach. I then had to correct her that I'm 8 months pregnant and that I booked a prenatal and cannot lay flat on my stomach and have to lay on my side... Halfway thru the massage, Miley requested I lay flat on my back. I once again had to remind her that I'm 8 months pregnant and it is not safe for me to lay flat on my back this far along in my pregnancy. I also requested her to to avoid massaging my ankles when she got to my feet (reflexology points you should avoid during pregnancy) and not even 5 minutes after making that comment, she started massaging my ankles and I had to tell again to not massage that area. For someone who is considered a "senior massage specialist" on your booking website and licensed to give prenatal massages, she sure did NOT know what she was doing and seemed entirely clueless on areas/positions to avoid during pregnancy. I highly advise all pregnant women to avoid coming here as the staff appears to not be properly trained on prenatal procedures. read more

This was so hard to post because what star should you give if you like the massage but didn't like the establishment ? The rep area is the only clean spot the rest of the rooms were so dusty in the cracks of the walls and floor boards. being your really oily after the rub down you're not sure what you're stepping on. My OCD kicked in superbad. I went for Jessie but found out he no longer work for the company so i got Anna she was good and sweet only issue was the speaking barrier, But no i can't go back there under that condition of tidiness of the rooms and place items there working on with you, That's not how Southlake or the company should be represented read more

Shiatsu Renu - whole floor just covered. made me squirm after seeing this after my services. - Massage Near Me - Southlake, Texas

This is the first time I have ever gotten a massage and actually felt like it was worth the money. This is the traditional shiatsu where the ladies walk up and down your back while holding on to the bars going from wall to wall. Amazing experience! I can't wait to go back. read more

Love this place for a good massage at a reasonable price! It is not the fanciest place, but Mili is amazing and can work out the knots and make you feel new! read more

Excellent massage. Everything was very clean. They are making sure customers feel comfortable getting a massage during this whole covid thing. Also very easy to make an appointment and pay online. The lady's who work here are very nice and can really give you a great deep tissue/sports massage. This has been my new place for the past few months and I don't see my self going anywhere else. read more

I have gotten 2 massages here and they are ok. I did their promotion, 90 min custom massage w/citrus foot scrub. I never got the citrus foot scrub, nor their complimentary mimosa and chocolate. I feel if you advertise something you should receive it. It's no the customers job to ask. You can also hear doors opening and closing, as well as the beeping of the front door when people arrive and leave,while getting your massage. read more

Can you say lifesaver! While visiting from Austin, my lower back compression fracture injury was acting up really badly and I needed some relief. His hands and fingers are like magic. He was very attentive to my pain and discomfort, very easy to get along with and understanding. I am so lucky to have found him, totally saved my back and my trip! I highly recommend him for any of your similar needs! read more

I got a groupon for Shiatsu Renu for a 90 minute Shiatsu w/ reflexology and citrus foot scrub. I called and the receptionist booked my appointment, no problems. I got paired with Laura for the services. Well her English is not very good. Thats fine since I don't like to talk during massages anyway. However I really didn't like how she couldn't warn or inform me what she was doing. For 30 minutes of the massage my butt was just exposed and I didn't appreciate that. When she was putting the hot stones on my back it just took me by surprise and when she wanted me to turn over it took like 15 seconds till I realized that she was wanting me to turn over. All she could say to me was " this ok?" " good". No drinks were offered during the brief waiting period when I checked in. In the Groupon and even on their website they state that mimosas and chocolate will be served. After the massage Laura brought me some kind of tea that was good. I realized the chocolate their website advertised is chocolate kisses on the table in the waiting area. Also I didn't receive the citrus foot scrub. When Laura left the room I realized the services were over. She couldn't tell me " this concludes your massage" or anything like its over. She just looked at me and smiled and left. I really didn't want to explain to the receptionist that I didn't receive a foot scrub so I just left. I'm unsure if I would come back here. The facility is clean and seems nice. read more

Couples massage was outstanding. Therapists were very intuitive and gave each of us exactly what we needed! Highly recommend!

I had bought a Groupon for 45 reflexology and 15 minute back massage. I was able to get a same day appointment with Kia (female). The reflexology was almost all focused on below the knee which I liked. She used hot stones everywhere. She does not speak good English but it was enough to check on the pressure and make sure I was comfortable. I would definitely return and use Kia again. I notice that their sale prices are about the same as Groupon so next time I will buy direct and get 30 minutes reflexology and 30 minutes back. read more

Absolutely amazing Aschiatsu massage! Anna was truly magical with her feet and her hands. She made me feel like jelly. My body is extremely tense, and she loosened all of my muscles. I would definitely recommend this massage spa to anyone and everyone! read more

I'll be back for a full body massage. Annie did a fantastic massage. I have problems with arthritis in my hip joints from the wear & tear over the years & have been seen by an acupuncture doctor, but was still in pain and immobile. I can ride my bike since the massage. read more

My mom and i also bought 90 minute deals on Groupon even though we have memberships at another massage place. As I waited for my time to come, I checked in on Yelp and read reviews. I read them and then went to my email to see who i had been given and was pretty psyched when I saw I had Letty. When I met her, she was much younger than I expected, but I was just as thoroughly impressed as everyone else on here. Letty is amazing! She found issues that I had that I hadn't even mentioned because I didn't think there was anything that could be done about them. It was amazing and when she was done she gave me some tips to help some of my issues... who ever knew you should stretch your hands??? I'm a chef, so I deal with some different issues than a lot of people, but stretch my hands at work? i'll try it! Thanks Letty! read more

I called and scheduled a massage for my wife and me. We scheduled the appointment for 6pm on a Saturday. The lady said she was surprised they had availability and took my information down. Then once I said I was using a groupon she said they actually didn't have availability until next Monday during the day. read more

I have been here at least 5 times and have referred multiple people who all enjoyed their massage. Love this place!

My visit was phenomenal. The special rate was unbelievable and the massage I got was enjoyable and deep enough to give great relief that I felt for days. Thank you!!! The reason I gave 4 stars is that I found the table uncomfortable because it didn't have a separate neck piece and it is hard for me to turn my neck very far to either side. read more

I bought a Groupon for a 45 minute foot reflexology with scrub and paraffin with a 15 minute back massage with hot stones. Life's been hard and I wanted to relax. When I arrived I was given a form to fill out my name, email, phone and about my medical history, areas of concern, etc. The normal forms when going to a new massage treatment facility or spa. The lady at the front took the form from me after I only filled in my name and phone number. I said, "oh I'm not done yet." She said they didn't need the rest filled out. I thought that was strange, but it's just foot reflexology so I went along with it. Feet are feet, right? 'Lucy' was my masseuse/technician. Lucy took me to a room and the second I walked in she just walked out and shut the door. Despite her American flag mask she could not communicate a word of English. When I opened the door and asked her what she wanted me to do she just pointed at the massage bed. When I asked her if I should be face up or face down she just pointed to the bed and left again. I was still hopeful. A couple of minutes later Lucy came back in the room, without a knock, and started the 15 minute back massage. I had to ask her to lighten up the pressure a few times and each time she would just pat my back and keep going. Then it was time to turn over. I finally figured this out when she just kept lifting the sheet. I asked her if it was time to turn over and she said something that sounded like yes and nodded her head, so I did. The next 45 minutes I endured the most ridiculous foot reflexology massage of all time. 'Lucy' rigorously rubbed both of my legs from the knees down to my ankle. A solid 20 minutes for each leg. I kept wondering when the reflexology part would begin. I could see the clock and I watched as the minutes ticked away along with all my hopes of ever getting the relaxing foot treatment I had purchased. As far as reflexology, she pinched each toe and ran her knuckles down the bottom of each foot once. Once! Now I'm no expert, but this isn't my first rodeo either. At best this was a 3 minute foot/ankle massage. And I have no idea what you'd call the rest of it. The clock struck noon and that was it. Lucy started walking toward the door. Is it over? Once again, she nodded and left the room. So I got up and started getting dressed. I was about halfway dressed when Lucy just walked back in. No knock, no words, no nothing. She started readjusting the head towel and retucking the sheets on the massage bed. You read that right. She was straightening the sheets for her next victim. Not changing them, but just smoothing and retucking them. I was so disgusted. How many other people had been on those sheets? Did they even change them daily? I couldn't wait to go straight home and shower with antibacterial soap. I hurried to finish dressing, grabbed my purse and started walking to the door. The second my hand hit the door Lucy was right behind me yelling "tippers". I said, "excuse me?" And in a much louder voice she repeated, "tippers!" I just said No. Lucy was mad now and yelled "tippers" again. I left. As soon as I got to my car I called the main location and spoke with the man who had taken my reservation appointment. I told him everything that happened and he said we don't do hot stone, scrub or paraffin because of Covid. Really? That's all you got out of that? She should be changing the sheets because of Covid! Even now, four hours later and after showering I'm still disgusted. Not to mention my legs are on fire from the repetitive rubbing of the skin. Or I hope that's all it is anyway. Just don't do it. It's not worth it. I'd give them zero stars if that was an option. read more

Love this place! Anna is amazing! I love the style of massage! Not all the fru fru stuff, but definitely focused on the massaging! Best massages I've ever had. read more

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I purchased on groupon because of the reviews but was still a bit skeptical. My appointment with LeeAnn was everything you pay for when you purchase a Massage. The atmosphere was quiet and serene and her attention to the smallest detail was perfection. The price for the services provided is an exceptional value. Not at all fancy but worth every penny read more

Don't even bother...I bought a Groupon and I tried to make an appointment..the bored receptionist said she can only make for non Groupon.. someone would have to call you back... shocker..no call. Once they get the money, you won't get any customer service read more

This is an example of a first-rate business. The AC was just right on a hot Texas day and I was immediately served a cold drink upon arrival. The facilities were spotless, and the massage was done in excess of my expectations. The woman (I can't remember her name) was firm without causing pain, and didn't prattle on with endless chitchat which is one of my biggest pet peeves. I've tried the other location and this one continues to impress. read more

Extremely disappointed with management. First, let me say that the therapists are fantastic. I've enjoyed their techniques and therapeutic massages. I've had my favorites among the staff, but they have either left or changed schedules which do not sync with my schedule. Therefore, this review is based solely on the owner and his lack of management skills. A few months ago, I was about to schedule a massage online (great feature on Shiatsu Renu's part), but didn't recognize ANY of the therapists names. I had had a massage by Jessie a few weeks prior. I called and spoke with Susie, who is very professional and friendly, and said that the entire therapist staff was replaced. Okay, I said, could you tell me who's style is most similar to Jessie's? Jessie was unbelievable. His pressure was medium firm, but he would have gone deeper if I asked. Anyway, she recommended David. I tried David. While he wasn't Jessie, he was still excellent. The next time I tried to book a massage with David, he was gone! It had only been a couple weeks! Frustrated, I asked which currently employed therapist was similar to David?! Anna was recommended but not available at the time, but Letty was available. Letty was awesome! Loved her massage. She worked out my tight knots on my shoulders and back. As I checked out, I scheduled another massage with Letty in two weeks. Here's where it all goes to shit (pardon my French). I got a text reminder (another great feature) letting me know of my upcoming massage with Abby. WTH is Abby? I called the business and left a message asking to call me back - we needed to clear up who my therapist was. Frank, the owner, called back and said that Letty had the day off that day. I said, wait, I booked her two weeks ago and she was available on that day. Frank said the days off request and the booking must have overlapped and therefore, the issue. He said I could come another day when Letty was there. I said, the reason I booked out 2 weeks in advance was so that I could get Letty, it was on my calendar, and I had no other availability this week. He said he would call Letty and ask if she could come in for me just this one time. I said, ok, let me know if that's a problem for her. He said, if you don't hear from me then you're all set. Ok. Good. I show up for my massage today and check in with Sarah. She says Letty is off today. I said I spoke with Frank and that he was supposed to let me know if Letty had a problem with coming in today. So Sarah checks with Frank. This is where it gets utterly ridiculous. Frank tells Sarah that he asked Susie to call me and get this worked out, and apparently Susie and I spoke (unbeknownst to me) yesterday moving my appointment to another day. WHAT THE HELL??? I never spoke with Susie. No one ever called me to move my appointment. How could have Frank allegedly handed off this issue to someone else to resolve when he should have resolved it in the first place, especially since he was dealing with me firsthand. Frank, you have no clue how to run your business. You replace your crew of therapists faster than the blink of an eye and disappoint your clients who develop preferences for their favorite therapists and find out next time that they're gone. I am so disgruntled and will not be referring anyone to your business. read more

I scheduled my massage after receiving a groupon as a gift and they scheduled it for me without a problem. Once there the lady was very friendly and the massage very relaxing. She asked several times if I was OK and if she was using too much pressure specially on my back. The hot stones on my back were also very soothing. My back and feet feel a lot better. I scheduled another session for next month. Would completely recommend. read more

Amy did an amazing Swedish massage for me today. I haven't felt this relaxed in a really long time! They even have a massage where the woman will walk on your back, which my mom tried and liked! I'll definitely return here the next time I visit my parents in Texas! read more

I have family and friends that I visit in the Dallas/Fort Worth area, and although I love travelling there to see them, my back does not enjoy flying coach. Fortunately, I found Shiatsu Renu on a recent trip. They are not far from the airport, and a 60 minute massage was exactly what I needed to untwist my back after the 3 hours spent wedged into a coach seat. Shiatsu Renu is a spotless, tranquil, relaxing place where you can escape for an hour and let yourself de-stress. The massage itself was amazing, but the whole experience left me energized and put me into vacation mode. I wish I could take this place home with me, or have them send someone when I travel abroad. But since I can't, I may just have to fly home to visit family more often. =) read more

A dark and mismanaged place. I scheduled an appointment several days in advance. On the day of my appointment I received not one but two appointment confirmations: one by text message and another by email. I responded to them both indicating my intention to be there on time. When I arrived I was told that I did not have an appointment at all. When I showed both of my confirmations to the attendant, she just laughed and told me to speak with the owner via phone. I spoke with him and he indicated there is no record of any appointment. Quite disappointing since I had driven down from Denton. I don't have time for businesses run this way. read more

Skip this place. I don't even know where to start. I agree with the previous comments about poor management and inadequate staff out front for starters. I arrived 1/2 hour early (10 recommended) to an empty waiting room and 5 mins after my scheduled appt time a lady came out that basically doesn't speak English at all. She said 'appointment'. I told her yes and gave her my name and appt time and she said, 'call boss' and gave me a card. So I called and spoke with a man that finally said ok, well she is finishing up. The lady from the desk took me back to a room. I didn't fill out any paperwork. She said, 'face down' put a paper towel over the face hole and left. She didn't ask about problem areas, pressure. Anything. The massage table was suffocating. It was very deep and no much of a hole for air. Much like having your head pushed into a pillow....a pillow that turns out smelling like a gym locker room. I tried to adjust to get more air when I began noticing how dirty it all was. There were hairs all over and inside the sheet. She came back in to do the massage about 20 mins after my scheduled appt. As for the massage, not impressive either unless you like a very firm pressure. (Which I usually do like firm, but not a fan of elbows to the back of the head.) if you bruise easily you might be bruised. She massaged the back of my body, wiped the oil off with a towel the temp of molten lava, had me turn over and then left? Again, not saying anything. I believe it was because someone came in the front and she went to check. She then came back and massaged by face, scalp and arms then she said, finished. It was now 5 mins after my scheduled time. So I was shorted about 15 mins. In conclusion, better than no massage, but not worth it. Dirty, poorly managed, and shorted on massage time. read more

Wow. I just had my first Shiatsu experience and it was magnificent. Wow. Letty was wonderful - super strong hands! I don't want a massage where I fall asleep, I want it to work out the knots and Letty delivered! Did I say wow? Will definitely come again!! read more

Shiatsu Renu is awesome. They do have a lot of new therapists, and I am going through each of them one by one to find the right one. Letty and Abby are great. Seriously, I have never had a bad massage, well once, but not here. Anyway, I have had one issue here and Frank called my personally and worked it out to my satisfaction. He is very involved and will do the right thing given the opportunity. It is a very new business and they have a few learning opportunities, but overall outstanding service from the on-line booking (my favorite) to the text reminder, to the mimosa's on and on and on......to the massage. read more

I bought a Groupon for a 90 minute Shiatsu w/reflexology and citrus foot scrub. I never felt a foot scrub or smelled citrus, but it doesn't really matter because Amy gave me the best and most thorough massage I've ever had! read more

Don't waste your time. We walked out after waiting 40 minutes for our couples massage. No wine, no service, tables were hard and no padding for my head. My forehead was on wood. The only thing I could say positive is that if didn't have a foul odor. read more

I went for the 1st time to this place last Sat. I asked and received a female therapist, she did a GREAT job! 2 weird things tho...........1..She never said a word to me, not even her name. 2. When it was done, I went to front desk to "check out", no one was there, or even came! I left a $$ under my water glass, hope SHE got it! read more