5 stars for Dr Hachem and every staff member! These girls are the sweetest and most helpful. My eye…read moreDr retired so I went to another eye doctor yesterday only to be disappointed with a prescription that left me over corrected. So today I saw Dr Hachem who like my old experienced eye Dr, understood my needs and was able to prescribe lenses that I was able to order today. They are the highest quality in the area.

I bought two sets of eyeglasses from them. During the initial visit the employees were kind and…read morehelpful. When I initially got the glasses there was a small problem (lenses made incorrectly) but the store corrected the issue. (Thank you.) Their prices are a little on the high side, but they may be in line with other eye care places. (I don't know.) Unfortunately 6 months after receiving my glasses, the bridge broke. When I went back to see what could be done I was told if I didn't buy an extended warranty, all I could do is buy new frames. There was no options other than that presented to me. Seems the customer service stopped when I walked out the door after initially buying my glasses. I did not abuse my glasses, just seems as though they had a manufacturing defect from the start, but now I am out $400. I understand that it isn't specifically Lindsey Eye Care's fault, but it is not mine either. If 6 months is the best you can get out of a pair of glasses from them, probably should look to another facility that sells better quality items.

Dr. Vu is a highly skilled and professional optometrist. They also have a very nice selection of…read moreeye wear. I really like the personal touch here and once you try Spring Ridge you will never be happy with the big chain stores. The prices are comparable and well worth the trip.

I can't express my wonder and gratitude toward the staff at Wyomissing Optometric Center for their…read morewelcoming environment and caring nature! Dr. Legge participates in mutual and respectful dialogue, while listening and solving any concerns I might have. The optical staff is equally responsive, courteous and knowledgeable about my needs. Special thanks to Sue And Tony! Thanks to everyone at WOC!

I had to cancel a few visits I think too because of Covid and I was told when I tried to make a new…read moreappointment that they are no longer accepting me absolute crap. I would not suggest using them as your eye professionals.

As a long-time patient of Eye Consultants of Pennsylvania in Wyomissing, I recently found myself…read morehaving to quickly seek care elsewhere because of what I believe is a significant change in their patient triage process--one that could have serious consequences for someone experiencing an urgent eye condition. Over the years, I had received excellent care from this practice. Several years ago, I experienced flashes of light in my left eye. When I called, I was told it was an urgent situation and was instructed to come in first thing the following morning--even though it was a Sunday and the office was otherwise closed. I was promptly diagnosed with a retinal tear and successfully treated with laser surgery. I also had cataract surgery at Eye Consultants, which was another positive experience. At my most recent appointment in March 2026, I again mentioned flashes of light in my left eye. The doctor determined there was no immediate cause for concern but emphasized that if the flashes increased or changed in any way, I should consider it a serious matter and come in immediately to be evaluated. When I noticed that exact change, I called the office expecting to follow those instructions. Instead, the scheduler informed me that my request would first have to be reviewed by a nurse, who would determine whether I could be seen, and that someone would call me back. Unfortunately, my interactions with several phone representatives throughout this process were also lacking in the empathy and courtesy I had come to expect from a medical practice. Because I placed my first call late in the afternoon, I became increasingly concerned that I would not receive a timely response. I called back, explained the doctor's previous instructions, and stressed that my symptoms had changed. I was then told that I would need to see a different physician in the practice and that the earliest available appointment was 3:00 p.m. the following day. Apparently, what had once been treated as an urgent condition was no longer considered one. Hoping there had been some misunderstanding, I called one final time to see whether an earlier appointment was possible. I was told that if I believed my vision was in jeopardy, I should go to an Urgent Care center or the Emergency Room, have them evaluate me, and then have them refer me back to Eye Consultants for an earlier appointment. So if an earlier appointment was available, I don't understand why a patient should have to jump through hoops to get it. At that point, I canceled the 3:00 p.m. appointment and contacted another ophthalmology practice in Lancaster. They immediately agreed that my symptoms warranted prompt evaluation and scheduled me as an emergency patient for 8:00 a.m. the following morning. In the end, I'm grateful this happened because it led me to an outstanding practice with a compassionate physician and one of the most professional, caring staffs I have encountered in years. Having spent ten years working in the administrative side of a large hospital system, I understand that healthcare practices face staffing challenges and scheduling constraints. Even so, I was genuinely surprised by what felt like a dismissive approach to symptoms that can indicate a vision-threatening emergency. This is the first review I have ever written because I believe prospective patients should know about my experience. My hope is that no one experiencing symptoms such as new or worsening flashes of light, floaters, or other potentially serious vision changes delays seeking care because they are unable to obtain a prompt appointment.

I've come here a few times and have always had a good experience. There's a parking lot but it…read moretends to get pretty full. It's always super busy when I've gone in but I get through the line and into a room really fast. The staff is incredibly kind and informative. I truly feel like they care about their patients.

The Wyomissing office was close to my employer's office. I stopped by after work because I lost my…read moreglasses and needed a new pair. My insurance paid for the exam, but not the frames. Luckily there were clearance frames and found a pair for about $80. The service was great and friendly employees. Fast and efficient. Everyone was so nice and greeted me. Had an eye exam, picked my glasses and now waiting the 10 days for my pickup date. Definitely recommend.

Went to your site in Reading PA on Perkiomen Ave.They move you from room to room…read more While you wait each time in between. Then they charge you 3x as much for your glasses and have the nerve to up sell you on every item. I came in today for a simple adjust in the ear. Waited 15 minutes in the chair while they waited on some who was already there which is to be expected. When the guy with tattoos finished. I waited some more for him to enter his note. He was given a file .He then decided to let me wait again. So I asked him directly is someone waiting on people in the section? Yeah the other guy will help you when he's done.And he entered the information from file instead of providing customer service. So I left. I will never go to Americas best and will tell everyone what poor customer service you provide.

Care from physician provider and allied health professional running the tests was very good but…read moreoffice staff lacks professionalism and not customer focused. Billing staff not informed of accepted insurances. Accepted my insurance then after being seen several times was informed that they don't take my insurance - seriously! Difficulty obtaining medical records - no online form to download or submit, does not utilize email - still using fax to transmit information. Attitude when calling the office is that they are being bothered. Front desk staff stand around having personal conversations instead of positively greeting and efficiently assisting patients who enter. Other factors such as wait time, scheduling of appointments, cleanliness of office all good.

I have always gone to this place for my eye care and they have been great but recently the service…read morehas gotten terrible. I was told my glasses would be ready in two weeks and would receive a call when they are ready. About 4 days after the two weeks mark i thought it would be a good idea to call them asking if the are ready. I called them 4 times in the week asking if they were ready and nobody answered and when i left a voicemail nobody answered. I would think they are busy but when i came in to see for myself it was a ghost town. The lady at optical told me they were not ready and that i should come tomorrow and wait for her call. i don't know how the expect there customers to just wait for when they are available. when i asked here what time should I expect the call she gave me attitude. There have been delays after delays first it was tuesday then wednesday now thursday. If you want good customer service DO NOT COME HERE!!! the lady is the one in optical with white hair and glasses.

What a waste of time. Went in and ordered two pairs of glasses, paid for them then the next day get…read morea call that the glasses are not available but they would look the next day. Then I get a call the next day that they are still not available but I could have them call everyday. Never experienced this in my whole life. The manager and eye doctor were pleasant but I really don't like my time wasted.

Matt was awesome! He helped me pick out the perfect frames, provided feedback and was attentive…read more We have been using this location for years. Have always been satisfied.

These guys are on top of it. You can fill out all your paperwork online before you get there. Fast…read moreservice when you arrive. Friendly and professional staff throughout your visit. Love it.

I had a vision exam with Dr. Hoff. This was my first time seeing her and this practice. I was very…read morehappy with how everything went. From the moment of check in to the time I walked out the door, every person that I encountered was polite and friendly. Personable, and professional. I strongly encourage anyone looking for an eye doctor to see Dr. Hoff.

I went in on a last minute biases. I called early in the morning if I could walk in they don't do…read morewalk ins but was able to schedule me for that same afternoon. As soon as I walked in his secretary greeted me. I was about 1:00 hour early so Dr. Hyman was going to lunch. I had no problem with it since I was early. I went to go get lunch myself. When I returned I was still early so I looked around for some new pair of glasses. I was able to find one thanks to Dr.Hyman secretary. She showed me others to make sure I was certain that was the one I wanted. I stuck with the one she showed me that I loved. I waited for my turn and he was very patient and explanatory About everything and answered all my questions. I can now see crystal clear with my new prescription with no problems at all. I would highly recommend Dr. Hyman to anyone looking for good quality care and service.

From the owner: Elite Eyecare is a full service Eye wear and Vision Care Center. They have been serving the…read morecommunity since 2004 and are Licensed and Insured. They provide same day emergency care.