Great experience from the minute you walk in the door to excellent massages and after massage…read morerelaxation room and shower. Kelly- excellent, pleasant and personable receptionist Mackenzie- incredible for facial and massage Ashley- incredibly strong hands for those tougher aches. Alana- gentle massager Mary- what a great personality. She is such a passionate owner! I've been a member for over a year and will continue to be. My husband loves it too and everyone deserves some R&R!

Very unfortunate experience for my husband. I'm grateful that I did not have the same experience…read morewhen we visited this Spavia. Due to the nature of what happened at Spavia in Strongsville, Ohio, my husband does not wish to revisit the details and asked that I write this review on his behalf. At first, the owners/managers of this establishment seemed genuinely concerned. They even asked that he send his experience to them in writing, since he was too upset to express it in person at the time. We were hopeful and did so--almost a month ago--but to date, we've received no reply from them. Regarding, his experience. We had hoped to write an updated, more positive review based on their stated desire to "make it right." Sadly, we cannot. Below is the review sent to the owners/managers about a month ago. Please read on and judge for yourselves. My husband and I had our first visit to Spavia last month in Dublin, Ohio, where he received an outstanding salt stone massage. Since we live in Cleveland, he was looking forward to having a similar experience at the Spavia in Strongsville. Unfortunately, this visit was the complete opposite -- truly awful for him. Based on his provider, Ashley's reviews, it's clear his experience with her, wasn't due to her lack of skill or knowledge, but rather her lack of enthusiasm and unwillingness to perform the service with care. Making his 60 minutes session grueling and very uncomfortable. Far below Spavia's standards. From an excessively long and overly oily scalp effleurage "rub." It could hardly be called a scalp "massage." To the poor use of the stones, it was absolutely apparent that Ashley performed the "whole" service begrudgingly. After spending over $200, including tip, my husband left feeling stressed instead of relaxed. Maybe she was having an off day, but for an establishment like Spavia -- especially at this price point -- the service was totally uncomfortable & unacceptable. To say the least. I'm writing this review on his behalf, as it was such a disappointing and demeaning experience that he prefers not to relive it. To their credit, the managers immediately expressed concern and offered to "make things right." Since he was unable to explain his level of disappointment at that time, the managers advised him to write this review. Which we sincerely appreciate. We only wish the experience itself had reflected the high standard Spavia is known for.

I went in for a deep tissue massage with Deana M. So much skill! She worked my upper body like I…read moreasked--pressure was firm and consistent. She really helped with my thousands of knots and I walked away feeling actual relief. I've been getting massages for a decade and I'd definitely rebook with her. The location was also very cute and clean; a cozy, tranquil gem of a massage studio tucked away in strongsville. Would highly recommended.

Went for the first time today. Th lady seemed very nice…read more When she came in the room to massage me her hands and breathe smelled horribly like she just used the dab pen (marajuana). It was very strong smell and not good. About 20 mins into massage she was working on the bottom of my foot. She was not massaging she was stopped. I moved my foot and she didn't move . I lifted my head to look and I startled her. SHE FELL ASLEEP during my massage. I emailed and called the manager/owner to tell her what happened and no reply. Never go there !!!

Bought a couples massage for my finance's Birthday, and was my first massage I've ever received…read more Went about as I expected if not better. Very professional staff, and I almost felt a high after, definitely see how people make this a monthly routine. Also, found the 1 star reviews funny. They're a business, of course they're going to try and sell you a service. They weren't overly pushy just wanted to highlight what they offered.

CAUTION, CAUTION, CAUTION .... They have a new system for tiping and I thought I gave 20%. However,…read morethe system calculated what ended up being 40%. Staff is friendly, masseuse was great ... careful just careful when leaving a tip on the Massage Envy new corporate tiping system.

Nooooo...way too much sexuality promoting, I would love for me & my significant other to get a…read moremassage...I don't want him to think he's getting a hand or mouth jobjs...

Over priced 190 dollar massage was really bad. She doesn't know what she is doing and all she was…read moretalking about her 4 dogs. Next time I won't go back there. It's waste of money and time

Shannon is amazing. Always professional, swift, and clean, she is very knowledgeable, friendly and…read moremakes you feel comfortable the whole time. A friend introduced me to her a year ago and I'm so glad I heeded her advice not to bother going anywhere else. "She's 'the business' when it comes to waxing your business."

I am a life long nail biter that went for a first time manicure. Laura did a shellac manicure for…read moreme, and I couldn't have been happier with the results. She made my barely grown out nails looks beautiful! It's been 2 weeks and they look exactly as good as when I left the salon. She is friendly, efficient, and great at what she does. She's got a new repeat client!

terrible customer service and management. I had a full set done the day before I left for a week…read morelong vacation and 3 of them broke almost immediately. I showed pics and the dates when I returned and I was actually told I should've came home early from my cruise to have my nails fixed, and that's what travel insurance is for I will NEVER go back, they should get zero stars

Dip nails are always on point here and last longer than other salons. I have gone to different nail…read moretechs there and they all provide quality service.

On Valentine's Day, mg husband and I decided to try out a salt cave for the first time. We did the…read moreone hour relaxation in the room with the salt floor. It was so glorious. The staff was also so nice and friendly. They even gave out chocolate covered strawberries to celebrate the holiday; how cute! We want to try the sauna next! The only thing is, we were not sure what to wear... we wore comfy cloths, which I would recommend! Salt will get on your clothes if they're dark and sit on the floor, so if you don't want any marks, just stick to the chairs! I personally loved sitting right on the salt though!

I have been here probably four or five times in the past few months, and each time is such an…read moreawesome experience. I particularly enjoy the sauna for its intense and relaxing heat. The salt room is quite an experience as well because it is such a relaxing time. The atmosphere of the salt gives you the impression that you're immersed in the carefree ocean life. All in all, you would do well to come here. I'll be coming back in February for a couple's massage, and I can't wait!

I recently joined the Browns and I'm new to the area... Robert took me under his wing and showed me…read moreall of the modalities that they offered at recharge. I know where I'm spending my days off the rest of the season! GoBrowns! and again thank you club recharge! DColquitt

From the owner: Infrared saunas are different from a traditional sauna because they penetrate beneath the surface…read moreof the skin. They use wavelengths of light that are invisible to the naked eye called infrared. These wavelengths do not just heat the skin, they go deep into the body to warm from within. This is a far more effective method than a traditional sauna. Traditional saunas use mind clogging steam to heat a room. The hot air in turn heats your skin. Unfortunately for traditional saunas, the heat only warms the outer layers of skin. The body feels almost no heat deep within. If you were to attempt to feel the same penetrating heat from a traditional sauna you would have to remain inside the steam room for over an hour.

I was a member since 2023. During this time on multiple occasions I was charged for items. I was…read morenot told we're going to be an up charge and then they charged me a drastic amount without being an agreed-upon. On multiple occasions I had to get off the table because they said I needed a doctor's note at last minute notice even though I told them my doctor was fine with me getting a massage. On multiple occasions they scheduled me incorrectly and ended up with me not being able to get a massage or facial due to scheduling problems. While staff is nice they are inconsistent and only care about making money. I do not recommend this place. There are lots of hidden fees for everything if you have a very flexible schedule and like to be overcharged, this is great place for you.

Lovely staff. Affordable service. Enjoy my monthly visits for massages and facials! Everyone I've…read moreseen has done a great job!

Tina was an excellent masseuse. She had such good technique, also was kind & comforting. Would…read moreabsolutely recommend.

Massage Heights has not only helped alleviate my physical tension but has also become an essential…read morepart of my wellness routine. Over the past year, I've had the privilege of experiencing a variety of massage therapists at Massage Heights, and I can honestly say that each session has been a step towards better health and well-being. In total, I've seen three amazing therapists, each bringing their own unique approach and expertise. James was my first therapist at Massage Heights, and my experience with him set a high standard for the rest of the year. He was incredible at explaining the causes of the knots in my back, taking the time to provide a clear, knowledgeable explanation--only after I asked, of course, as he wasn't one to go off on tangents. His focus was always on the specific area of concern, and I came to him with one knot in particular that had been bothering me for ages. James worked his magic and got rid of it during our 60-minute session. His techniques were spot on, delivering that perfect balance of intensity that made the discomfort feel "good." It hurt, yes, but in the best possible way, and I left feeling light and relieved. Next, I had the pleasure of seeing Michelle, who quickly became a favorite of mine. She is a total sweetheart, and every time I booked with her, I knew I was in for a relaxing and rejuvenating experience. Michelle has a wonderful ability to use her techniques to refresh and reinvigorate. Each session left me feeling like a new person, and I always looked forward to her soothing touch and expert pressure. Her consistent ability to address my tension points while making me feel calm and relaxed made her an ideal therapist for stress relief. However, Michelle's charm wasn't lost on my husband, who eventually started joining me at Massage Heights. After hearing me rave about Michelle, he decided to see her as well--and he was equally impressed by her care and expertise. For the past six months, I've been seeing Cali, and I cannot speak highly enough of her skills. She may be small in stature, but don't let that fool you -- she's mighty! She has a deep understanding of body mechanics and is able to apply just the right amount of pressure to release tight muscles and relieve tension. I appreciate how she checks in with me both before and after each session, ensuring that she's addressing my needs and adjusting techniques based on how my body is feeling. Cali has truly made a lasting impact on my physical health, and I look forward to each session with her. Along with massage therapy, I've also had the pleasure of experiencing custom facials by Shannon. She is another gem at Massage Heights, and I've always left feeling pampered and refreshed. Shannon takes the time to assess my skin's needs and tailors the facial products to suit its condition at the time. Whether it's hydrating treatments, exfoliating masks, or soothing serums, she always leaves me with glowing, hydrated skin. Each facial feels personalized and luxurious, and I always walk out of the treatment room feeling like I've given my skin the best care possible. In conclusion, my year-long journey with Massage Heights has been nothing short of exceptional. From James' expertise in addressing my chronic knots to Michelle's deep and rejuvenating techniques and Cali's therapeutic touch, I've found a team of professionals who genuinely care about my well-being.