From the phone call to set up services, to the end of my appointment, was nothing but exceptional…read moreservice. The receptionist who took my request for a new patient appointment was a joy to speak with. Her warmth could be felt over the phone. The office itself is gorgeous, and easy to access. My hygienist was friendly and very easy going on my teeth, as I hate the scraping feeling. She gave me solid recommendations for doing a little better on my tooth care and was informative. The dentist himself was very reserved when I met him, but polite and kind. He did his exam and recommend a consult service but in no way did I feel pressured to have to follow through with it. That was a nice gesture. Overall, really quite happy with my first visit and looking forward to future visits.

I have never minded going to the dentist but I love this one! From the nicest front office staff,…read moreLaura and Gia, to the absolutely best assistants in the back, Kayla and Lorena! Dr. Amato is a sweetheart, that does right for his patients. Dr. Jeff, the newest hottie there, is also very sweet, If your teeth are hurting, hurry up and get an appointment! I also want to mention the place is beautiful! Every window with, of course, a stunning view of West Jefferson!

The mistreatment and disrespect my mother and I received at Cox's office this morning was an…read moreabsolutely disgusting experience. She has been his patient for a few years so I already knew her past trauma with them. I am mom's caregiver. She is elderly and wears dentures. Cox fitted her about 3 years ago but it took 4 tries over the course of 6 months to get it right. Mom was in constant pain from sores because the denture didn't fit right. The sores had to heal so she couldn't wear the teeth at all between the multiple mis-fittings, and wasn't able to eat solid food. She dropped weight as a result and having no teeth affected her self-esteem, so it was a difficult and stressful time for her. Finally Cox got them fitted right and all was well until a recent cleaning when they insisted she needed them adjusted because she lost weight. Mom did not request this and even told them the dentures were comfortable. She was apprehensive and didn't want to risk it or go without teeth, but Cox's office persisted. They called our house and left messages for weeks, promising everything would be fine. Mom finally consented after many times saying no and telling them she was worried. They made the adjustments and she described to Cox how one side felt higher, but was ignored and they sent her home saying if you need anything just call. When she chewed, the edge of the denture was sharp and cut her. I found her in pain on the sofa holding the side of her face and her denture had blood on it from the cut, and she couldn't finish her meal. I went to Cox's website to make an appointment and indicated an emergency, stating details about the sore and needing to be seen right away. Mom couldn't sleep last night for being upset and in pain. Before daylight she woke me up that she was in A-fib for 1 hour. We went to urgent care and the doc confirmed the main cause for this A-fib episode was her stress and anxiety from this situation. He said there is a bad ulcer in her mouth and told us to go to Cox and tell him HE said to fix the problem NOW. Those were the doctor's words verbatim. We got home at 10:30 a.m. and expected Cox's office to have called about the appointment but nope. So I called and explained how mom's denture caused an ulcer and that Dr. G** was sending mom to them today to have the denture fixed. When we got there mom sweetly explained the entire situation to the receptionist who said she was putting the notes on mom's chart. Then mom sweetly explained it to the hygienist and asked for something to put on the sore like Orajel but the hygienist didn't acknowledge mom's request and showed NO empathy or compassion. When Cox came in, he first asked mom if she slept in the denture and mom said no, that she was trying to eat. He said, "You never want to sleep in them, make sure you take them out before bed." I confirmed to him "She takes them out before bed but she wasn't able to sleep last night at all. This happened when she was eating, she says she felt something sharp back there cutting her." He ignored me and started grinding the denture, telling mom there was nothing sharp on it, that maybe she had just felt a pinch, that he only sees a tiny sore, and talked about how all of this is perfectly normal anytime you get an adjustment. Completely dismissive. I told him we didn't understand why she needed an adjustment and how it brought on anxiety and trauma for her to the point she had a life-threatening emergency. As a healthcare provider he needed to know of her past trauma and how she had been scared to do this adjustment when Cox became furious at me and snapped "Do you think I just do this out of the kindness of my heart?" He defensively said he had nothing to do with her A-fib and took his mask down from his face, visibly very angry at me, berating me right over my mom's head as she laid there in pain and with a heart condition. He told me to "get out" and waved his arm. I said "She told me you guys have been nice to her and I appreciate that but I don't want her to come here anymore after all of this." And Cox said, "Neither do I" and he got up and totally left my mom laying down there helpless. Then the hygienist handed me the denture and I said "My mom is your patient and is your priority so you need to fix this (the denture)." She smirked and said with sarcasm, "We're done, bye" and she left too, and we could hear them down the hall laughing while we sat there in tears for this awful day. While I was in the bathroom, my mom found Cox and crew and they had the nerve to tell her they were offended by me and thought I was accusing them of causing her A-fib. She had to explain it all over again to them and then they acted happy and finished her denture. How dare they dispose of her like that and try to get sympathy from her that they were offended, instead of focusing on how to keep her safe and healthy.

Very good Dentist and friendly staff that really cares l highly recommended him he's fixing aspen…read moredental's mistakes for me.

I have been going to Dr. Hollar for 20+ years. Dr. Hollar is phenomenal, he is personable, and…read moretakes the time to talk with you without the conversation being rushed. The staff is great as well, from the receptionist to the people who do the cleanings/x-rays/etc. They are caring, and a pleasure to deal with. The entire staff create an environment that is relationship oriented. I would highly recommend Dr. Hollar if you are looking for a dentist. It is my opinion that he is one of the best dentists you will find.

Wonderful dentist and staff! Been looking for a good, caring, and honest dentist for over a year…read moreand I sure found it here! Thanks be to God

I visited Dr. Terry in January with wicked toothache and they took x-rays and found abscess in…read moremultiple teeth. They prescribed antibiotics for them and recommended the teeth be extracted. I was extremely happy with how I was treated by everyone and I highly recommended this dentist!

Have always had a great experience at this practice! My former dentist retired and I was happy to…read morefind that my former hygenist is here. I love, love Dr. Jefferson. He is caring, knowledgeable and works with me every way he can. Office staff have always been friendly. The only issue I have with this office is their policy of cancelling your app't. if you miss their day before call to confirm by noon. I recently was in another appointment when they called and they cancelled. Lucky for me they had not filled my app't. Overall I am very pleased with Wilkes Dental.

it's sad that this is the only option for Medicaid patients in Wilkes County because some of the…read moredentist there truly enjoy hurting people and when they are called out for it, then you get thrown out and can't come back so therefore no longer have a dentist. Dr Schit is the one to watch for if he's still being able to practice because he is very rough and rushing through as if he gets paid by the number of patients he sees. I severely have PTSD because of him and now I can't find a dentist at all. I shouldn't be made to suffer because of one lousy dentist not treating people like they should be treated. I wish I could stick that big ass needle in his gums and act like it's a joystick on a video game!!! Mind you there was no numbing prior to him doing this so I screamed out in pain and ask him if he was crazy or what...God Help Us if this is what we have to endure because we have Medicaid

The people at Southern Dental Associates are so kind and caring. My son is a patient on the…read morepediatric side and has been for about 6 years now. He is autistic but verbal. They explain everything to him in such detail before they start and then again during the process that it makes him more comfortable. He is sensitive to lights and sounds and they make sure that he has his glasses (sunglasses) on before they start. They let him touch and feel each instrument before even trying to place it near his mouth. I am so thankful for the amazing staff!!

Great care and understanding with my cleanings and tooth care ...reasonable prices .. friendly…read morestaff always available to answer any questions

I NEVER thought that I would one of those people who do not dread going to the dentist - and now I…read moream! I had a bad experience as a child which led to a lapse in proper care for several years. I've been coming to Virtue Dental Care for about 4 years now and could not be more pleased with my experience ... and I'm very happy with the work that I've had done. Doc and each staff member are so nice and professional. If you are looking for a comfortable place for dental work with people who put patient care first - this is the place to go! And if you're nervous and scared - just make the call!

When Dr Virtue retired the office environment changed. Dentists quality of care became less about…read morethe patients experience and all about money. Rates increased. Dentists would rather focus their attention to their staffs personal lives and lack focus on the tools they are using in the mouths of their clients. Glad to find another dentist who cares. This company needs to learn that care comes before office politics and hearsay. When a dentist and business owner does not have the common courtesy to call the client when there are concerns then they lose my respect. I am saddened by the absolute lack of professional courtesy and respect. Patients should not be harmed by lack of attention from the dentist. When a client complains about an experience they should feel listened to not disregarded. There is clearly a great divide in the older staff who worked there before and the newer staff. I wish them the best, but taking my business elsewhere.

We have visited this facility a few times. The experience has usually been good and reasonable. A…read moregood dentist with reasonable care. Unfortunately, a recent visit turn to disappointment. When questioning the bill and surprise charges, the lady became irate that I would want an explanation. She became angry and rude. One of her last comments was, "then why are we still talking about." I am surprised at this interaction and disappointed in the customer experience. While the dentist is good. Their billing person is not a good person to deal with.

The staff and dentist are very friendly. Office is clean…read moreand organized. And so far we haven't had any wait time. These folks genuinely care. And they are great with teens.