I wrote my prior review over a year ago and what a huge change in every area! No more unexpected…read moreclosures, we always have fresh drying towels and the vacuum suction is the best. Most importantly, the customer service cannot be beat. Brandon, one of their service technicians, is always available to meet any special requests--extra attention to lots of bugs, spraying inside the wheel wells if it's been especially muddy and bringing towels if they run out. I'm a huge fan of this car wash--we've used others in our travels and none compare! Cheri B.

We used to love this car wash. The staff was friendly and they do a little scrub down before going…read morethrough the wash. However, they came out with a special for new customers ONLY for $25/mo for LIFE. We were paying over $40 and they wouldn't honor the $25 deal for us even though we had been loyal customers since they opened.

It was a great experience as I was very impressed how my van turned out... The staff was very…read morehelpful and I was in and out in no time...

Tommy's is the place to go! They do a great job! Staff is…read morevery courteous and friendly. I will make sure to let my family and friends know where to go! Thanks for the Great Service!

i used this car wash - the hand wash bay in the second stall from the end, on 9/3/25. I have a…read moresmall convertible, so I don't use much water or soap. At the end of my time, when I turned off the controls, it showed my elapsed and charged amount was $4.05 on the control panel. This company billed me for $19.99. I have a second vehicle that I run through this car wash regularly. I will never do business with them again. As reported by someone else too, if you insert coins instead, it often does not work properly, and you are forced to call them - which I had to do some months ago. One issue, shame on me. Two issues, shame on you. Coins don't work, and now I was overcharged using a card. No receipts are ever given so you can see what is being charged in real time. DO NOT USE THIS CAR WASH!!!!!!

Awesome automatic car wash that was recently updated with new machines. Cleans 10x better than…read morebefore! $12 for the most expensive wash. Timed the wash in 6 min with dryers at the end. There are two stalls that are for manual car washing. We did not use those. Commercial vacuums were available. Visited on a busy day but we were the first ones in line. Highly recommend this automatic car wash if your in the area!

I love The Shine Shop. I signed up for a monthly VIP membership which allows me almost unlimited…read morecar washes. They have great technology that reads my plate number for quick entry, without any hassle. It is relaxing to just sit in the car and enjoy the light show, as I crank up the radio.. The staff is always very helpful and friendly. As a bonus, every month I get a new dash wipe and air freshner.

Visited Waukee location and was told by a new employee that they were running a special for $15.00…read morefor 3 months. I confirmed with employee if this is $15.00 each month and employee responded, it's $15.00 for all 3 months. Because this would total $5.00 a month I questioned their current special again with employee and their response was again, it's $15.00 for all 3 months, so I signed up! At a later date, I was going through receipts in my car and I questioned this again, so I contacted their # which is 1-833-712-1747. I spoke to a very helpful gal who mentioned that I may possibly be given a free month for the mix up, as she transferred me to a James at their corporate office. He said, it's incorrect what the employee told me and it's $15.00 EACH month for 3 months. It's exactly what I had originally thought. James with his cockiness felt superior to the customer over the phone, as if the customer is at fault for "hearing" the special incorrectly, although I reiterated with their employee a few times about their current special. I don't think James thought I'd cancel my membership over the phone with him, as my family has been with this company on and off for several years. I most likely would not have cancelled, but due to James superior attitude and his desperate need to feel like a big man, I'll now suggest for James taking a class on phone etiquette and tact, as he has no personality dealing with customers. James, if I can give you any helpful advice; I'd suggest just sit back, take a deep breathe, look up at the ceiling and get up out of your chair, then walk over to the nearest mirror and lean in, take a close look and say to yourself; I probably need to stay the F off of the phone. Have a nice day, James!

This location would be better if the older rude guy that doesn't line the cars up would spray…read morewindshields in the summer like the rest of his coworkers do. Go to a different location.

Not a bad rating but just a warning! If you have side located license plates AVOID THIS LOCATION!…read moreIt bends both sides of the plates. I have a membership so like the ease of all locations but definitely won't be back to this one.

$19 for a car wash, my under carafe is dirty and my bumper wasn't touched... lame car wash!read more

Do not take your car here. The prices they charge are kind of ridiculous, especially for how…read moredisappointing the results are. Rain is free and does a better job washing your car than this place. It can't even wash gravel dust off.

Great service because they have good people helping out when you need it. I wish they would…read moreconsider lowering the prices though

Only 1 bay is in working order and that's not unusual. "Print Receipt" feature hasn't worked for…read moremonths. Purchased the most expensive wash and the car was still very dirty afterward. The owner seems to have removed the phone number which used to be posted at the carwash...I guess I can see why. Save your money, drive a short distance to ANY other car wash.

I am waiting on hold for a representative to cancel my monthly membership. It has been over 13…read moreminutes in the queue and I am reminded that I am # 13. I was #17 when the recording started. The car wash does an ok job. My car was fairly dirty before my first wash. Using their top wash, it did not get recessed areas clean (around license plate, top of tailgate window, etc). After another pass a few days later it was better. I owned a car wash in this area for ten years. This is a friction wash. It uses brushes but little or no high pressure spray. I have now been on hold for 21 minutes. The recording just told me how important my call is to them and I am #9 in the queue. I am going to hang up now. I guess I will have to drive over there to cancel in person. This is too much hassle. I am lowering my rating from 2 to a 1! P.S. I tried to attach a screenshot of my hold time but it didn't work.

My husband was told very clearly that he gets 3 months free then he can cancel at any time but…read morewould need to come in person to a location. We paid for August but decided we ultimately don't make the drive often enough to justify the almost $40 per month now that I do not work close to a location. We stopped into the Grimes location Monday ahead of the new month so we can cancel and were just handed a card and told we need to call then someone will reach out within 48 hours. Still no call back and no confirmation that we canceled and it is now Saturday. Also, the site clearly says when canceling that it needs to be done 7 days in advance. We have now called numerous times and the inbox is full. Such a scam!