My girlfriend took my car for an oil change on a Sunday afternoon. I noticed after hours of being…read morehome there was a huge oil puddle in my driveway. The shop was already closed by this time. I took it Monday morning & it was corrected immediately with no questions & many apologies. No money was asked of me since it was found the cap wasn't screwed on tight enough. They gave me a whole new oil change. Very polite. I felt well taken care of. She originally spent about 45 mins for the original oil change on Sunday & I was there maybe 30 mins or less. We spent $98 for an oil change & new filter under the hood with $20 off coupon.

I do not recommend this place for anything. Have heard two recent stories about damage to vehicles…read moreand scam up selling for items that are absolutely not needed. Awful.

Had a scheduled repair today for my 2013 Smart car. EVERYONE was fantastic! Larry met with me to go…read moreover the needed repairs and upgrades, he was so positive and assured me he'd have it ready in one day, they gave me a loaner so I could get so retail therapy while they worked on the car. I had NOT mentioned that I needed a new windshield until I got there and they were all over it! Got it all done! Tires, wheels, horn, AC/fan motor, floor mats, headlight and antenna. They kept in touch as the day progressed so I knew where they were. Larry even sent me photos! Amazing! This is service like no other, I am a customer for life!

My daughter's car in Iowa broke down and she was home in Seattle with me. I chose Ace from the…read moresolid Yelp reviews and I could not be happier with the care and service they gave me. Jason communicated well and frequently about what was going on with her car, offered solutions and made me feel so confident even though I was 2000 miles away. They did what was needed to be done, efficiently and effectively. I was so scared how to handle this because I was so far away but was taken care of so well by Jason and Larry and team. Thank you again Team Ace!

Hi. We're from Texas traveling to Minneapolis. Had a flat between in Iowa Decatur and Oseola. The…read moretire could not be repaired. Could not locate a tire anywhere. Finally after many calls, this Firestone had what we needed. Matt who answered the phone was wonderful. Everyone there was super nice! Thank you for all you did. Wound up replacing all four tires thinking maybe one or more might be defective as well and we needed to turn around and get home. A BIG Texas Thank you for everything they did to accommodate us! I would give them 20 stars out of 10!!

I went online and found the tires I wanted. 235 65 17 pretty common size I chose the best tire for…read moreme and reserved my appointment that they had available. received a phone call telling me they did not have the staff or the tires in stock. I asked if they had any 235 65 17 tires in stock and was told no. why would a tire shop not have any tires in that size is shocking. i would go to Wal Mart before I would go to Firestone again.

They were good to respond to me, but I had already picked out a service that could get me in right…read moreaway because I was running on a short period of time for him to get it done and I really needed to get it done the same day, which Firestone was ready and able to do

We are a young family from Texas and didn't know who to trust here in DSM with our family vehicle…read more We took a chance on this small business and we were blown away! He got us in on short notice and repairs were done the next day. He misquoted us on the price, which we had already accepted, but the actual quote was a few hundred LESS! He could have easily charged us the higher price. While working on our vehicle, he took the time to record instructional videos on what he was doing so we understood everything that went into the repairs. He went above and beyond and I could not recommend him enough. He is friendly, knowledgeable, professional, transparent and honest. You just can't do without a mechanic with integrity.

Took car in due to grinding noise in back wheel area. They quickly diagnosed the issue as a break…read morecaliper issue. Inspected front brakes as well and advised they were good, didn't try to sell unnecessary services. In the same day as diagnosis they were able to replace the back brake calipers, pads and rotors, a faulty tpms sensor and rotate the tires. Very friendly service, Trevor was great with communication. Highly recommend to anyone needing auto service.

Rear brakes and oil change done. They kept me informed and did a quality job. It cost a lot but I…read moreheard great things about their business. They were friendly.

I work not far from here and decided to take my car here for service. The staff here are great…read moretechnicians of a vehicle, but what makes the experience different is the service. All of the staff are friendly, make an effort to greet you and take as much time as needed to explain the repairs and service recommendations. They are not high pressure and I really like that they use text and email to communicate (which pictures) the condition of the car and the repairs. Overall I found the pricing to be fair, not the cheapest and not the moat expensive. The parts were high quality and I love that they have free loaner cars. If you need service or repairs, these guys should be a top choice.

I spent $2500 getting the radiator and hoses replaced. When…read moreI got it home I could smell antifreeze, but didn't think much of it. A few days later it was still smelling of antifreeze so I investigated. There was a leak from the heater hose that Honest Wrench's didn't catch before I picked up the vehicle. I confronted them and said if the technician had taken it for a test drive after the service he certainly would've discovered the leak. Of course I got some B.S. that they always check it. Clearly they didn't finish the job. Also, they are waaay over priced. I called another service after the fact and found Dis-Honest Wrenches was overcharging by $600. There are many places in Des Moines for better auto service.

I was very pleased with their service. It was longer than anticipated for what they called a quick…read moreoil change however they did charge me less than what they quoted me over the phone so I don't mind the extra weight. They did a good job and were very courteous.

Mechanic knew what was wrong with my truck right away. Ordered parts and had it serviced the next…read moremorning. Also, alignment was done nicely, too. Mechanic is first class. I probably spent half of what I would have at the dealership. Good value. Manager's name is Suzanne. She'll wheel and deal you. Good team work.