Crazy good customer service! Highly recommend. They offer full service, packing, shipping pretty…read moremuch any method you want.

The girl there was very helpful. Even though their notary left she still printed our doc and told…read moreus where we could go to get it notarized.

errible customer service. I came in needing help with a…read morelarge, heavy box for my elderly grandfather and was flat-out refused by Zach. No effort, no care, no basic courtesy. On top of that, UPS drivers can't even stick to scheduled pickups, this place is beyond unreliable. I won't be coming back, and I won't be recommending UPS to anyone.

Nathan and his team are always so helpful. I have never been in the store and them not be busy…read more They are knowledgeable and always willing to go the extra mile.

A few weeks ago I went to The UPS Store on Calderwood. I went there intending to use the…read moreself-service area (because it is so quick) for the one package I brought. There was one woman using the machine at the time. After several minutes, she turned to me and informed me I would be there a while. It was then that I noticed the two very large bags on the floor full of packages next to her. By this time there were approximately 10 people waiting in line to see the two attendants at the front counter. My complaint to management is that this one person was allowed to occupy the only self-service area (meant to be a convenience to those with a simple return) while others had to wait in a very long line to be served. Using the self-service area has always been a quick and expedient way to return a package and it is used by many people because of the convenience of it. To deter such misuse and be fair to other customers, my suggestion to management would be to limit the number of items allowed using this self-service area,

I do all my shipping and Amazon returns at this location. All the cashiers are helpful, kind and…read morecourteous when packing my shipments. I have been a customer for +3 years, I always know it's going to be a pleasant quick experience!

Some of the hardest working people I've seen. They go the extra mile to help people return their…read moreitems. They help me out with my packages. Is it busy there YES, you will probably have to wait in line but not for long.

The woman was the only one working. The line was backed up to the door. She is always kind. She…read morealways makes your experience easy. It's a shame she was working alone. I gave four stars because they need more staff. The store is always busy when I go.

Whatever you do avoid the guy with the long beard. Rude as it comes and treats you like you peed in…read morehis coffee when you can't read his mind and total lack of customer service.

Worst of all West Knoxville locations. Closes when other stores around stay open. Slow careless…read moreemployees, lose packages. When ownership changed this store and its customer service tanked.

I love this UPS store. It may be twice the price to ship here over USPS, but it's worth every penny…read morein my opinion. The people who work here are so friendly. They've offered to tape my boxes for free, are efficient with everyone, and smiled and welcome us even when it was 5 min to close. I really avoided shipping anything before I found this UPS store, now it's an easy task and I know I'll be met with smiling faces!

I dropped off a package here to return to Amazon. It was a quick efficient in and out experience…read more Thank you.