Very helpful and considerate. some of the nicest people you will meet. Would definitely recommend…read morefor their excellent care of my dog.

Very smooth procedure for my two cats; took less than an hour to get the appointment done and the…read morewomen were so receptive and caring about the kitties! They spent a spare moment or two to chat and exchange details on their own pets, and overall the experience was enriching. This is the kind of care that I didn't hope to find away from the city, but the kind my pets and I desperately needed. God bless your service, 4 Paws, and I look forward to doing business with you again!

We love taking our pets here and have been for several years. The staff are very friendly and…read morehelpful. All the Dr.'s are professional, knowledgeable, courteous and friendly. They are very caring and compassionate. We have been very happy with all the care our pets have received over the years. We would not go anywhere else. There is never a long wait. Prices are reasonable. They send notifications when your pets are due to come in, which we find very helpful. We have nothing negative to say, only positive experiences! We highly recommend this amazing group of staff and Doctors!

I've brought my fury babies to Mtn Empire for decades. While there are less expensive veterinary…read morepractices out there, they don't have the specialty equipment & expertise that Mtn Empire does (ie: echocardiogram, cold laser, endoscopy). The doctors & staff are are knowledgeable, professional & kind. Right now Dr. Baird is helping me through the care of an elderly dog with lymphoma. He went the extra mile in getting a definitive diagnosis & laying out my options for care. And I know he & his staff will be there at the end to care & support. Some things are worth a little extra expense.

Very nice people at DAH. Accommodated us on short notice to get our sick baby seen by Dr. Hagood,…read morewho is apparently their exotic pet vet, although she's not specifically trained in exotic pets. So while they will see exotic pets, no one here is really trained/certified in this area, so diagnosis and treatment might be limited. They can refer X-rays to another location where an exotic specialist gives feedback, but they don't really have the lab resources to perform testing. Dr. Hagood, who appears to have become a vet in 2024, is super nice and gentle with pets, and the other staff were all friendly and seem to genuinely care for the animals. I wouldn't hesitate at all to bring my dog or cat here, but exotics with serious concerns should probably go to an exotic specialist if you can find one in the area (Knoxville might be the closest).

Good vet and decent prices. When it comes to small details like comfort for your pet, and…read moreenvironment/ambience wise other vets do better in my opinion. The vets are very nice and go into decent detail not extreme detail though. The prices compared between this hospital and others isn't too extreme, but do research not just looking at reviews but look at photos of the hospital. I didn't personally care for the outside or the inside of the place compared to others but the convenience was there.

I came in with my dog that had a cough, they wanted to do $800 worth of things, some had nothing to…read moredo with diagnosis some did. It felt like it was way too much, and I also felt like they were running the bill up. They also wanted to remove a tooth in my 16-year-old dog which I thought would be contrary to his health because anesthesia at that age is not a wise thing.. however they thought it was OK. Of course that was not part of the $800.... that was extra as would be any treatment that they gave after they determined The reason for the cough . So I'm sure it would have been close to $1,500 at the very least to treat and diagnose the cough on the dog. Of course the removal of the teeth would be even more..

This clinic will do anything for $$ and has an incompetent, dishonest and unprofessional staff -…read moreboth medical and administrative. They worked with the rescue we fostered and adopted our dog from and instead of refusing him for neutering because he was too young, they changed his age and stated that he was older than he really was. We have since confirmed this with two (respected) second opinions. We begged the rescue not to neuter a barely 3 month old large breed puppy, but they wouldn't allow us to adopt him until they did. We called Jonesborough Animal Hospital who told us they wouldn't go through with the surgery if the age given by the rescue was inaccurate once they saw the dog. After hearing this "policy", we trusted that they would do the right thing once they saw him. They didn't, and we have since learned that this was an outright lie. Since receiving final paperwork we can read the notes which clearly state that they were doing it at the insistence of the person at the rescue org (not a vet) regardless of his age or our concerns. This puppy had never even had an exam or shots prior to this and they did no blood work or IV fluids before, during or after this experience. He was 11 weeks old. This was a profoundly low level of veterinary care. I have never seen anything comparable in 25 years of responsible pet ownership. Our sweet boy may suffer in the years to come thanks to a premature castration, something most professionals strongly recommend against for large breeds. If you care about the future of your animals - PLEASE take them anywhere but here.

No appointment needed yet when you walk in you are turned away. Staff is very rude and have no…read moreempathy for your animals which to most people are family. Will never go there again.

They really care about all of the animals that enter their doors. We need more folks like these to…read morebe kind and compassionate to all of God's creatures.

We switched to this veterinary practice about six months ago after a disappointing experience with…read moreour longtime vet, and the difference has been incredible. Dr. Nicole and the entire staff are so kind, attentive, and genuinely caring. Our three dogs, Squirt, Diesel, and Scout, are treated like family every time we come in. The clinic has such a calm, welcoming atmosphere--it puts both pets and owners at ease. We finally feel confident and comfortable knowing our dogs are in the best possible hands. A huge thank you to Abby for thoroughly explaining all of Scout's post-op needs and especially for loving on her all day! We're so grateful to have found this amazing practice. Highly recommend to anyone looking for compassionate, top-notch veterinary care!

We love BRAH! Our vet is Dr. Nicole Allison, and we have loved her so far. She is so kind, so…read moreenthusiastic about her work, and always makes time for the questions! We have a new puppy and have been around 3 times so far. We also have an adult male dog, and a cat that we are looking forward to bringing for their annuals when it's time. Out of the 3 times we've been so far, 2 of the times they've been 20-30 mins behind schedule. However, all times we've been it's around 4pm on a Friday so it makes sense why they'd be behind. Great front desk ladies, whom are always so welcoming and friendly!!! So happy we found our new vet in our new city!!!

You will not find more loving and caring professionals in the Tri-Cities area. They saved my pets…read morelife! both of his back legs looked like they had been put in a garbage disposal. He was running a high fever and was in critical condition. They saved his life. He has a long way to go, but knowing that he's in their care, I know he will make it. Our family cannot thank them enough. I would highly recommend using their service.

This is a stellar vet practice. Very compassionate care, very straightforward. No surprises. No…read morewaiting for hours. My big buff tabby, Toby, had a tumor on the back of his ear + a bad tooth, and Dr. Still took care of both at a very reasonable cost. I've read horror stories about other "big" veterinary practices in town, some don't have appointments available at all. Believe me, don't even bother with the others. Start here.

Never been happy with service or vets demeanor. However, I have found myself still going there…read morebecause it's the closest option. They do enough to scrape by and get return business. I've heard the workers talking crap about customers which shouldn't be done within ear shot of other customers.

absolutely terrible experience with them - No compassion at all. Was going to our sweet baby suffer…read morefor 4 days until they could "fit her in" She had been going their for her yearly check ups for YEARS - She wasn't unknown to them - They simply didnt care. Our new vet office is amazing and worth driving into Kingsport for - as long as your pet just need routine check ups maybe it'll be ok - Anything requiring compassion and remotely an emergency - Good luck!!

10 out of 5! Most caring vet in the world! Dr Dotson is by…read morefar the most amazing and dedicated veterinarian!

Steve is a fabulous veterinarian and a true "healer" who cares for his patients with expertise and…read morean kind and open heart. He is "The BEST"!

Your hometown veterinarian clinic that truly cares about your pet. I have been coming here well…read moreover four years now with multiple animals. The animals are treated with respect and care as if it was a human. The staff is truly amazing, everyone is so friendly. The services and procedures are very reasonably priced. This location is walking only with no appointments. Convenience, quality, and exceptional detail is what you'll get!

I have never had a problem with them before. However, my dog had an accident that resulted in a…read moreliteral gaping hole in her chest and we took her here because it's more affordable than any other animal clinic in the area. When we arrived we were checking in at the front desk. The receptionist was not kind. She had an attitude even tho my sister in law and I were very very nice and patient. A nurse came over to take a look at the wound on Gracie, she took not even 2 seconds to look at it and told us there was really nothing they could do. You can see my dogs fat on the inside without even having to really look. Then, we proceeded to wait for an eternity, (and yes I do understand that there are other patients, however a priority system would be extremely effective). They were seeing animals who had minor issues, like getting lab work done or shots, meanwhile my dog has an actual open hole in her chest that NEEDS to be stitched up or stapled or something. There is no possible way that we can leave this wound open without there being potential for an infection that could kill my dog. And lastly, my SIL went in to see if there was any bottled water and a water bowl she could purchase because our dog is thirsty, and the receptionist completely and blatantly ignore her. I've always heard really good things about this place, and have read multiple reviews about how good they are with everyone's animals, but I am extremely disappointed and dissatisfied with the treatment that we received today. I'm also going to attach a picture of what her wound looks like. We are currently in a room, but now it's another waiting game on how long it's going to take to be seen. We are going on hour 3.