I am writing to formally lodge a complaint regarding the fraudulent business practices and…read morepredatory behavior I experienced at Reliable Truck Repair and Tire Service. I believe this establishment specifically targets out-of-state travelers with deceptive diagnostic assessments and unprofessional conduct. On October 17, 2025, my 1985 Kenworth dump truck broke down on I-80. After being charged an exorbitant $750 for a 14-mile tow, the vehicle was taken to Reliable Truck Repair. The owner, Mr. William, initially offered free storage and a diagnostic, eventually claiming the truck required a transmission replacement and full service. Relying on this assessment, I paid a total of $12,208.04 across two invoices in December 2025, plus an additional $681 for new batteries. When my driver arrived to collect the truck on January 10, 2026, the vehicle immediately exhibited the same mechanical issues it was originally brought in for. Despite several failed repair attempts in freezing conditions, a staff mechanic admitted the transmission likely was never the problem. When I confronted Mr. William on January 11, he became irate and refused further service, stranding my driver and forcing me to incur $1,400 in emergency travel expenses. Following this, the office assistant, Tony Duran, failed to respond to any of my inquiries for over a week. I have since paid for a third-party transport to return the vehicle to California. A professional inspection has now confirmed that the transmission was not the source of the original issue, verifying that the repairs I paid for were unnecessary and ineffective. I've already filed formal complaints to the BBB, the attorney Generals office of WY and the FEDERAL TRADE COMMISSION that investigated scams and predators like such business. It will take time but I will wait patiently. I hope my reviews can help future victims think before acting and trusting these fools and also if you have been taken advantage of please stand up for your self and do not let them get away.

Excellent service and excellent people. Reliable Truck & Trailer Repair LLC treated Dave great and…read moreworked hard to get him back on the road quickly. Honest, hardworking, and professional from start to finish. We truly appreciate everything they did and highly recommend them. Thank you Dave Ramsey -- Ramsey Express Trucking Inc. Trusted. Proven. Professional. Reliable Truck & Trailer Repair LLC

Simply cannot say enough good things. Got a nail in my tire on a cross country (military move) road…read moretrip. Stopped in, they fit me in on an already very busy day. My tire was dealt with quickly, and they thanked me for my service and provided the repair free of charge. Overwhelmed with the kindness, generosity, and efficiency at this shop, thank you so much!!

Scott and Michelle are very honest. We actually tried to overpay / tip them $100.00 because we…read moreneeded extra safety for the occupants who were going to compete in an int'l tournament. And we were on a massive road trip. They refused the tip / money. They assured us that every person coming through gets charged fairly and no matter the cost, they do the best job for every customer. Patient, great listeners, and positive / nice personalities. Thank you for helping us and the kids in an emergency.

I broke down outside of town at 9:30 pm and called Bub the next day. He towed my car back to town…read moreand had the alternator replaced within three days. It was an extremely quick turn around and at a very reasonable price. I highly recommend giving them a call for all your auto needs.

I hit a deer in Riverside with my truck. Bub and Sarah were so awesome and easy to work with. They…read moreare very professional and detail oriented. The bodywork and mechanical work was excellent and the labor charges were very reasonable. The estimate was very accurate, and my truck looks and runs great! I definitely give them 5 stars!

June 25, 2021 ... On a road trip from Pa I needed a oil change for my Mazda CX-5. When I arrived…read morethe counter person greeted me and made sure that the filter I would need was in stock. He was professional and polite while reviewing the procedure and advised me of what was needed. They took my vehicle in right away. They were done in about 20 minutes! He also took time to reset the maintenance monitor on my CX-5. This is a small shop with a clean waiting area. Highly recommended!

From the owner: When it comes to Oil Change Services, Auto Repair, Auto Mechanic and more, no one compares to The…read moreQuik Lube. With years of combined experience, The Quik Lube has worked hard to build the trust of our clients in Rawlins and surrounding areas. Visit our website to learn more or better yet, call us today!

This guy tows us one mile and charges us $200 then hands us a 1 inch Jesus to make up for it. Im…read morenot sure his heart is in the right place

Ended up stranded on the side of the highway in Rawlings Wyoming and after calling around and…read morewaiting for over 2 hours found Jacks Towing not only were they reliable, quick, but also very friendly! Thank you Dave you're an amazing guy God bless! -Ryan&Neliah

We got a flat tire 27 miles from walden. We got in right away and took only 20 minutes to fix…read more Pedro is a 1-man team. Quick, effecient, nice. The ladies behind the counter were very helpful.

We broke down about 11 miles from Walden last week and I had my truck towed in to here for repair…read more They got on it the next morning and had it done by around 2:00pm. Very reasonable prices on their work and parts. Really appreciated the service they provided and highly recommend them.

I had a blow out on I80. Limped into Rawlins. Scotty didn't have the tire I needed and found a…read moresuitable replacement in Casper. He lent me his truck for the 100 mile trip and back and got me back on the road. Otherwise I would have been there a couple of days waiting for the exact replacement. Good man, Scotty.

I took our church van to get repairEd. Excellent service and very fair on the price of parts and…read morelabor! I definitely recommend them!

wonderfully nice service! The service manager was the best and helped us replace our flat and…read morerecommended a great place to get a new tire!

I am doing about 85 MPH across Wyoming with my daughter's cats, which I've let out of their cages…read morean hour or so before. Around 6 PM, as the dying October light casts the shadows of the clouds on the rolling mocha hills, a semi drifts into my lane. I jerk the steering wheel too hard to the left, and the front tire blows, and I go into a roll. The vehicle comes to rest on its lid. With the glass from the shattered sun-roof ground into my scalp, I unfasten my seat belt and hustle out through the busted driver's side window through which both my daughter's cats have escaped already. One of the cats, a fat, orange, affectionate rascal named Max, is grabbed by an alert witness and handed over to the proprietor of this establishment. In the middle of the night, I'm released from the hospital. I'm covered in blood. My right ear sticks out like a car door. One corner of the back of my head is sheared raw. The front desk nurse has called her boyfriend, a very serious little man who works three jobs: security guard, cabbie, and Holiday Inn desk clerk. He calls his hotel, reserves a room for me, then gives me a ride in a Gremlin that is his cab and that had no meter. En route to the hotel, he agreeably stops by a liquor store, goes in with my debit card and PIN number and returns with a generously sized bottle of scotch. The next day or so, liquor and codeine at the Laramie Holiday Inn. The endless, fidgeting pursuit of any physical attitude, of any configuration of head and limbs that will relieve the pain in one part of my body without dispatching it promptly to another. One morning, I believe I have the strength to fetch Max. I drive to Elk Mountain and exit the interstate and find myself in a picture-postcard community with a single white church and a post office and little clapboard houses separated into blocks by dirt roads. In the post office, I ask the clerk how to get to the towing garage. "There are two ways." Please God, I think, just tell me one of them. He tells me I can drive up the gravel road that winds up the mountain and that, as soon as I crest it, I'll see the garage. So off I go. As I drive, my mind wanders and settles on a sign affixed to a tree, block letters, all caps: FREE STOCK. I work at Microsoft at the time, so "stock" means "shares", and I'm wondering what wily scheme is this when the sharp current of fear that preserved us until now moves my feet fast and hard to the brakes. The van fishtails and scatters a plume of gravel and dust and the bumper comes to rest two inches from the side of a steer. He is joined slowly by desultory cows that surround the van, staring stupidly at nothing in particular. Should I blow the horn? I wonder. Will they attack the van? I blow the horn. They disperse. I continue to the garage. It is vast, fronted by what looks like an abandoned gas station. The elevation is about a mile, I'm in pain, I can't breathe, it's October, the wind is biting and whips so fiercely it feels as if it might tip the van. The proprietor is late. Finally, a little old yellow Toyota pickup pulls into the garage, and I approach the window. The driver, a taciturn old man, rolls it down. "How you doin'?" he said. "Well," I answer, "I can't breath at this elevation and I'm in severe pain and I've been waiting an hour. I'm fine, I guess." Oblivious to my sarcasm, he answers, "I'm sorry. I was sure I told you I had to get the wife into Laramie for chemo before I could meet you here." Only then do I register that there is someone sitting beside him -- a pasty, bald woman with her head cradled in a neck pillow. I apologize with great conviction. He brushes my apologies aside. "Let me take her home and I'll come back and get you your cat." He returns and takes me to a place where he's put down a towel and a water dish, and for an exasperating hour, we search for Max. We pass a crushed economy car. The roof is nearly torn off, and there is a jumble of clothing and jewelry and cash and open suitcases, and a solitary spike-heeled shoe. "That one was a fatality," he says. Emotionally weakened by days of pain, I am, for a moment, attuned acutely to the unbearable sadness of someone who's just learned a daughter isn't coming home and has died violently in a place of almost lunar barrenness. It is apparent now that the entire world is having a worse day than me. After a two-hour search that covers every inch of this vast garage, we find Max in the wheel well of a truck. With him hugged to my chest, I race in great excitement to my van, trip over a trailer hitch, and split my head on the cement floor. Max flies from my arms, disappears, and for the day, I acknowledge defeat. I return to the hotel, to my liquor and codeine. The next day, I return. I pass through the station in front of the garage, and there sits the proprietor's wife and several of her friends, in front of a fuel barrel with a hole cut in it and in which wood

Thank you to Kaleb & Daniel for showing up for me for a tire blowout on the I80. made it here very…read morefast & got me out of here very quick. thank you guys for the hard & dangerous work you do showing up to these calls on the shoulders of the highways. If you ever have any tire or truck problems please give this company a call they will 100% show up for you. I had a pic of Daniel & Kaleb but it unfortunately got deleted from yelps UI

I was camping in the Snowy Mountains and knocked the front end of my RV out of alignment. I found…read moreonly one repair garage in Laramie with an alignment rack large enough to handle the alignment. The guy behind the counter was lacking in the local Wyoming friendliness I had come to expect. In the two hours I sat there, I watched numerous locals pick up or drop off a vehicle. He was friendly and engaging with each of them, but not the new customer sitting in the lobby for two hours. The alignment technician determined a bushing needed to be replaced; the total cost was 528.93. I thought it was expensive but agreed to the repair. When it came to payment, the closing experience showed little appreciation for the 528.93. They told my wife the bushing on the invoice was not the part they put on the RV. They had used a different bushing. They didn't change the part number on the invoice; the guy just wrote it on the alignment sheet. I was curious about the difference in the cost of the bushing they put on the RV. I called the NAPA store where the part came from. They charged me 245.99 for the bushing; that was on the invoice. When I gave NAPA the part number of the bushing they put on the RV, the cost was 19.97. They had overcharged by $ 226.02. I called the owner, Troy Trujillo, and explained the situation. He said there was a lack of communication between the technician and the front desk. He refunded me the difference. There wasn't much empathy for the 226.02 error on my bill. It was a poor experience from start to finish. I would not recommend them.