Top notch customer service and top notch repairs…read more My vehicle had minor-appearing damage but was complex to repair. Kevin expertly diagnosed the issues and did a great job getting it properly repaired. My insurance company was a bit difficult to deal with but Craft Collision dealt with it. Craft had to replace an entire quarter panel, bumper, trim, and other damaged parts, but you can't even tell that my vehicle was hit. The damaged area looks like new! Carrie and Natasha kept me informed every step of the process. They helped me dealing with my insurance company. Craft Collision appears to care about customer satisfaction and I would not hesitate to use them again if my vehicle was damaged. Highly recommended! Thank you Craft Collision!

A friend of mine suggested this auto body shop and I could not be happier with the repairs. The…read morecommunication with Kevin was great and he was super friendly every time I spoke with him. I didn't recognize the truck when I got there because it was SO CLEAN!! The truck was completely detailed inside and out. They did a fantastic job, in a timely manner and made this process so easy.

Great folks. Knowledgeable ASE certified mechanic and trustworthy. Reasonably priced for the work…read morereceived. Would gladly recommend!

Great and affordable pricing on service. Had transmission service. Told me if I have any problems…read morecome back and we could check it out. Good shop to work with.

I love Shippers! We have used them several times and will continue to do so. Whenever I come…read more with questions/concerns they are very responsive and pleasant and never make me feel that they dont have time for me. They are attentive, responsive and go above and beyond to be sure things are right. That sort of great attitude tells me that they value my business! About how many places can you say that these days? Brittany is terrific! I highly recommend them.

Owner was rude, and the work was very shoddy!!…read more Shipper's was to repair a couple small dents on the bumper of our Acura TSX. When we went to pick it up, they had not repaired one of the dents, the grille didn't fit right, a piece of the bumper was very loose and gapping, lots of dirt in the paint, and the interior was quite greasy. We told them we would not accept the car, and left it there. The second time we went to pick up the car they had both dents fixed, but there was still trash in the paint, and the interior was still dirty, so we left it with them again........ The third time we went to get the car. The trash was out of the paint, and as soon as we turn into their parking lot we see swirl marks all over the side of the car!!!! They had wiped down the car with it dry and damaged the paint on the entire car. There was still dust from rubbing compound on the hood, and when the light hit it right, you could see where they had wiped most of it away, but not that spot. Then we look inside the car and find that the kickplate is muddy and so is the floor mat. Customer Service?! The owner claims that they washed and vacuumed out the car? Then why does the car have spots on it that were there when we left it, and why is there dirt inside the car?! Sounds like someone doesn't know what he's talking about. Once we got the car home, we found on top of all the dirt, grease, swirl marks, that they had broken a part off of the seat!!!! The owner stated they completed the work they were supposed to do(front bumper), but will not take responsibility for the concerns he created with the rest of the car...... M. Poe

Grate people and grate service they fix up my car right everytime they are the only people I will…read moretrust with my vehicles

Smartt has done work on several of my cars. Including my classic muscle car and every time they do…read morea great job. They always keep you updated and ask your permission before doing anything extra. They are as honest and trustworthy as they come! Great people!

My initial experiences with them started out favorably- I needed a radiator replaced on my truck…read moreand they had it done in about a week. However, the water pump started leaking, and I took it back to Cartime to have it replaced- that's when the problems really started. I went through a colossal ping-pong game with them to get the water pump replaced, and it still never happened. The owner claimed he was ordering the part and lied about it- first he said he was buying it online, then he said he was getting it at a local parts store. Nearly two weeks elapsed before he even claimed to have the part-and I still don't know if he was telling the truth. I insisted on paying him for the work that had been done on it in diagnosing the water pump problem. The owner said it would be $150 and he only took cash- a huge red flag. When I asked for a receipt after paying that amount, he said he would text it to me on my phone. That never happened. The hours they post were not accurate; they would close early and were frequently unavailable for me to check on the status of my truck. When I'd call their number, it would just ring- no voicemail, no return calls. Nothing. All in all, they held my truck for nearly a month and never did anything to it. There was always an excuse- their mechanic didn't show up to work, their garage didn't have adequate heating, always something. Then, the owner has the gall to post a rebuttal on social media saying he didn't charge me for the time my vehicle was on his lot- even though it was there due to his own incompetence. And he also made it out as if he were doing me a favor by not charging me for the antifreeze that was put in my vehicle- even though I paid him $150. Their ethical conduct andcustomer service is beyond horrible-PLEASE pick any auto mechanic shop other than this one if you're in the Lebanon area.

I had a scheduled appointment at Hyundai of Wilson County, and it was a complete waste of my time…read moreand gas. If you're going to schedule customers, you should actually be prepared to help them when they show up. Instead, I left frustrated, inconvenienced, and feeling like my time didn't matter at all. Gas isn't cheap, and neither is my time. I would not recommend making an appointment here if you expect it to mean anything.

I found Andrew on Google and saw that he had a lot of great reviews...he more than lives up to the…read morehype! Punctual, professional, courteous, above and beyond attention to detail (no pun intended) don't even properly describe this guy's work or work ethic. I couldn't be happier at all w the job he did today and plan to have him detail the interior of my truck next week as well now. I've had my 2019 Acura TLX for 2.5 yrs now (purchased CPO), I use it as a daily commuter (80mi per day for work) and it really takes a beating by the elements. After he was finished, the car actually looked better than the day that I picked it up from Open Road...

Five star in everything!!…read more - After a 2,000+ mile road trip, my car needed a good wash, clay bar and wax and Andrew is the perfect guy for the job. He is very meticulous and a perfectionist at his job...which is very important when it comes to auto detailing. He spent hours applying premium products and even removed a scratch from the windshield which was previously quoted to me at over $100. I also suggest the add-on glass protection especially during the rainy season. - I had to cancel last minute due to a recall on the vehicle which took a few days longer than expected, but Andrew was very accommodating and fit me in the next available slot... All in all I highly recommend Andrew and will use his detailing service again!!

He has worked on my van a few times before and the service has been really good and got the job…read moredone but now he's had my van for a couple of weeks and we've been calling almost every day and he won't answer the phone or return the phone call or answer a text and I have no idea what's going on with my van and why there has been zero communication from him whatsoever. I feel like this is very unprofessional and at this point I would rather just take my van somewhere else and get it done by someone who will actually get the job done in a timely manner and answer the phone when I called to see why it's taking so long.

Very happy with there work and price They did an awesome job. I thank they are trustworthy and…read morehonest. I would highly recommend Wade's automotive to anyone that I know