My experience here was good. I ordered a pair of boots online for Black Friday and they ended up…read morebeing too big. I was hoping to exchange them, but they weren't in store. The staff member helping me tried to help me by putting an order in, but it wasn't working. She took the time to call customer service which I very much appreciated. I ended up not being able to exchange because I didn't have the card I purchased them on (my bad) so I ended up returning them with my receipt. The store itself has a good selection of accessories and shoe choices.

Picked up an online order here. They let me try them on before accepting them, so that was nice of…read morethem. That said, when I asked for assistance finding the try-on socks they said "just look around, they're somewhere out there" and gestured to the rows of shoes. I never did find them. Luckily, the shoes I ordered fit and they became mine. This store is incredibly messy and the workers are rude. It's also dirty in certain pockets. I think the value of going in store is picking up a variety of shoes that are not going to get to you as quickly as through Amazon and being able to try them on in person. That said, I would be wary of coming here without a plan of what you are looking for because the employees will not be helpful. Love the shoes I picked up though.

Great shoes, great sales personnel!!! it is my "go to" for comfy, long-wearing shoesread more

I'm a total fan of their customer service, experience, willingness to go beyond the explanation of…read moretheir product and patience with a woman who talks too much. No not me that was Mama! :) They were lovely helpful and just what I needed. I was looking for inserts to help my Plantar fasciitis. The workers thoroughly explained after hearing of my concerns and descriptions of my issues. Helped me try on several items and helped my Mama as well who's a talker and believer in true orthopedic items. I now am a believer too as my purchases have helped me feel better. Be prepared to spend money but know what you want, do some research and go in with questions. They'll get you moving. They also have shoe repair and carry high end long lasting shoes.

Best local running store!! Every time I've come in they're always helpful, friendly, and full of…read moreknowledge. The first time I came in they helped me find some insoles and the next time I came for a new pair on shoes. Two things I really appreciate: they'll never try to sell you something you don't need and they actually care about you!

Great service and a very cool store front with a mix of running shoes, outerwear, gels and…read morehydration mixes! They have some great sales and I have gotten some great shoes at a discount. Stopped in to browse and loved their sunglasses selection. We will be back!

This shoe warehouse has something for everyone. If you need dressy or casual, they have styles and…read moresizes for everyone. They seem to have what we need and they offer ship to store or your home. Prices are reasonable and they have a free rewards program for more deals.

Super nice DSW location. The perfect place to buy shoes. Yes, it's pretty pricey, but the place is…read moregigantic. So many options and brands for your shoe-fitting needs! The staff were super friendly and the restrooms were clean as well.

Received as ordered in a timely manner. Shoes were exactly as I expected them . I have had these…read moreshoes before and they have maintained the craftsmanship and durability for many years. They are very comfortable and attractive

Bought my shoes on line on their website! Got great deal - 50% and free shipping. Everywhere else…read moremy shoes were regular price. My package arrived quickly - 3 days I think! Got order confirmation right away and 10% off welcome savings code for first purchase that I was able to use in addition on sale price! Package was shipped next day! Excellent communication. Love my Picolinos Tenerife, leather is soft and shoes are very comfortable!

Best place in the STL region to buy AMERICAN MADE boots and work boots. A family owned (mom and…read morepop) type of store. They are very friendly and always there to help. Since my first visit, I've been a repeat customer ever since and will continue to support this store.

Great customer service and willingness to help customers. Great guidance and such friendly service…read more I don't feel rushed at all. Super kind. Best boot buying experience ever.

Excellent service. The employees are so nice. Nice selection of shoes and incredibly happy with my…read morepurchase.

Great personalized attention!! Really knew how to fit shoes for my mothers feet with toe amputation…read moreon one foot. They were patient, understanding and offered great options for shoes that she liked and didn't hurt her stump. Definitely recommend!!

May 24, 2024 did a return of an online purchase and ANIYAH Customer Service was HORRIBLE and…read moreDISRESPECTFUL. I was returning my purchase with another store associate who apparently didn't quite know the process of returns and asked ANIYAH. ANIYAH insisted that there was a receipt in the package after I had already told the other associate their was no receipt. ANIYAH had the audacity to say I must have taken it out the package cause there's always a receipt in the package. She proceeded to open the package from one end not even realizing it was already opened from the other end and found NO RECEIPT. She then proceeded to want to argue that Shoe Carnival ALWAYS puts a receipt in the package but accused me of having an attitude. I told her I didn't have an attitude but it seems she was trying to make me have one. She started talking loudly and told me I could leave HER STORE! I replied this is not your store and she stated it was! So if ANIYAH is an acting Manager, Shoe Carnival, this needs to reviewed and some more training needes to completed. Thank God I was not a secret shopper or from Corporate Office. Actually it would have been my pleasure to have her clock out and leave the store. She threatened to not give me my refund but I let her know I was going to get my money back and even the security guard in the store walked out at one point and then sat and looked on. I had already reordered and received the replacement and guess what, NO RECEIPT was in that package either. I thought when you order online your confirmation was your receipt. I had my order with number already up showing on my phone for the first associate but she stated the receipt was on the sticker on the outside of the bag. All of this was ridiculous and could have been prevented if ANIYAH would have used the order number in the beginning without all that AUTHORITY ATTITUDE.

This store must have been born again. I shopped this store before reading any reviews on Yelp and…read morewas totally pleased. The Shoe Carnival near my home on Watson Road closed and this is the next closest, so it was logical I'd give it a try. Is it in the greatest neighborhood? Not really, but it is still a safe one. This staff was extremely helpful and friendly. I truly believe each and every associate in the store (5) spoke or had some type of interaction with us while shopping. I was impressed with cleanliness and how well organized the store was presented. I was also surprised to see that they offered various brands. I had no idea SC carried Ralph Lauren. However, I did know they are one of the better places to get affordable Nikes. Those that know me, know that I have an obsession with colorful socks and shoelaces . I may have found my favorite selection of shoelaces at this SC, they had colors that I have been searching for to complete my wardrobe. Give this Shoe Carnival a try!