I tried calling this store twice because I was ready to come in and buy a new pair of running…read moreshoes, and both times I got stuck in an automated voicemail screening system asking for my name, number, and reason for calling just to see if someone might pick up. After leaving my information, the call immediately disconnected anyway. For a business selling premium running shoes, the communication experience was honestly ridiculous and frustrating. If customers are ready to spend money and can't even reach a human being, that's a problem. Ended up deciding not to shop here at all because the customer service experience before even walking in the door was that bad.

WHAT HAPPENED?! I…read morehad a great experience here a couple years ago and was looking forward to coming back for another pair. But this time? Total disappointment. I went recently and found that the original location had vanished without a trace. No email, no heads up, nothing. After digging around, I finally found out they had moved... into a gym? Really? When I walked into the new setup, it felt chaotic and unprofessional. I was ready to drop $200 on shoes, but I was completely ignored. The staff seemed disinterested and borderline rude. No greeting, no offer to help, not even eye contact. It's shocking how far this place has fallen. From top-notch service to a total mess. What a shame.

I come here to get new golf club grips and fitting. They have done a good job in the past. So, I've…read morereturned with a new set of clubs.

Would leave negative stars if I could. I went for a return due to sizing, it was half a size bigger…read morewhich was recommended when purchasing a Nike basketball shoes compared to other brands. This is the very first and only item I'm trying return from many purchases I've made on Dick's online store. The store manager told me they can't accept the return because the shoes are creased, dirty and it looks like I've used them outdoor a bunch of times, after I told him I used it twice indoor. Basically he called me a liar. They asked me why is it creased. I told them you can have a brand new pair and take 10 steps in them, they will crease due to the design. I even offered to demonstrate with a new pair, then he immediately said "we don't sell those shoes here." He mentioned that he's been selling shoes for 18 years and my return is the 5th time someone trying to do the same thing that day. They keep asking me why didn't I try the shoes inside my home? Well, they're basketball shoes so I had to try it at an indoor run. What am I gonna do, play basketball inside my house? They also asked why I ordered it if I know it's half a size bigger, so I told them that it's recommended to order half a size bigger for Nike sports shoes. Honestly I don't know why I spent so much time arguing with them when they can just tell me that it's against policy and that's the end of it. I could have just left to do the return online (which I did, smoothly.) At least now I know why it's called DICK'S Sporting Goods, because they hire mostly dicks to work at this location.

I love this store!…read more 60% off sale is currently going on, and the selection of merchandise here is AMAZING and of excellent quality--great value for your dollar. Employees are extremely friendly, helpful, and very welcoming. The store is always kept spotless, fully stocked, and well-organized. The merchandise sold here ranges from t-shirts, jackets, and sweaters to tennis shoes, boots, caps, belts, dog collars and leashes, ice chests, socks, etc., so much so that you'll want to buy one of each item and color. Shopping here is ALWAYS a fun and positive experience.

I'm so sad that this store is closing down tomorrow. They have really good selections with a vast…read morerange of sizes. Their employee discount is also very good. Their sweaters are very warm and they have a good selection of youth clothes as well. They also have a shoe section and the value is very good.

Terrible service, don't know who will do business with these clown act like their shit don't stink…read more Trust me your not the only place around. Don't waste ur time and money. Go somewhere else where customer service goes along way.

Horrible service, communication and product! Was repeatedly lied to about delivery status. 3 out…read moreof the 12 Pants had buttons fall off while putting on the first time. The material on the jersey looks worn after first usage. Failed to completely fill order. They disappointed the entire team. We would never use this company again.

I ordered 2 items from Final Kut both size 8 one pants one shorts. The pants fit perfectly but the…read moreshorts legit fall off there is no way they are a size 8. I emailed twice before getting a standard "we appreciate your feedback but Final Kut is no refund no exchange. I wrote again 3 times and got the same seemingly automated message. I finally submitted online and seemed to get a person but it went back to "Judy" who said again there are no refunds or exchanges and they are a different cut so that explains the difference. She wrote again giving measurements showing the length which of course is different but didn't list the waist and I have the picture showing both items and how the waist on the shorts is significantly bigger! I will never order again as I can't trust that the items will even remotely fit!

Don't order from this company. FedEx has lost my order and provides no customer service and Kut…read moreFrom the Kloth says I'm on my own, they'll provide no support. That's $100+ down the drain.

I love that this store is located on the outside so that it is easy to access from the parking…read morestructure across the building. The workers are very kind and friendly everytime I come here. They have offered to open up the dressing room for me and help me get my size. The store itself isn't large but it doesn't feel messy. They do a pretty good job keeping everything folded and neat. The sales racks are usually there but the selection is prefer limited depending on when you go. In terms of value, the prices are high but really worth your money. My lulu pieces last me for years. Parking: free but the structure may be packed on the weekends

I had an order to pick up and a shirt to return. Parking was a challenge due to the ongoing…read moreconstruction and detours throughout the mall. The store is accessible from the outside courtyard area. The associate who fetched my pick up order was very efficient and helpful. The line to get my shirt returned was long and slow. There were at least 4 visible associates on the floor but only 1 person ringing people up at cash wrap. I had about 6 customers ahead of me in line and it was a bit of a head scratcher to me why at least one more associate couldn't jump in to help the cashier some extra support. Overall I thought the merchandising was done nicely and the store felt nice and open. The newest polka flock gears were available and I also liked the varieties of accessories to ogle at during my wait in line. Unless I have another in store pick up I have to make here due to a merchandise availability, I don't anticipate returning. The laborious nature of finding parking, long wait in line, and the outdoor entrance only nature of the store makes this a no for repeat visit.

I highly recommend these guys, A+ all the way. Our uniforms came out great, Jamil was great to…read morework with and took care of things from start to finish. Even if you don't live in Rancho Cucamonga don't worry, I don't live there but they were able to handle everything online via emails and over the phone. They can handle logo design and everything that needs to be done without you having to visit the shop. If you have a need and you want a really high quality product then give So Cal Team Sports a call or contact them online, they had our order done in a matter of weeks and done a couple days before it was promised. There are shops out there that promise to do things cheaper but those places are a pain in the ass to deal with, when it comes to quality and service you really do get what you pay for so the next time the Trojans need jerseys So Cal Team Sports will be my first and only call, thanks again SCTS!

I have been working with Jamil at SCTS for the last three years. His customer service is…read moreoutstanding. He always fulfills his commitments and we always receive our gear on time. He designed our uniforms and they have been excellent. The players love them. This is an outstanding company and will have my business as long as I am our head coach. Great job!!