This is a very large, clean, well-stocked, and well-managed store. Sales representative Sylvia is AWESOME! During my recent visit, she was very friendly, welcoming, helpful, and a true professional. I wanted a pair of Cole Hahn shoes I saw on display. Unfortunately, my size (13) was not available in the store. Prices here are very reasonable, and customers can expect to find a mix of name-brand and off-brand shoes. I was truly satisfied with my shopping experience. Sylvia went out of her way to locate exactly what I wanted and placed an order for me. The shoes will be delivered to my home free of charge in a matter of days. read more

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Came in to look for flats, but I didn't see many options in the clearance section. They still have a lot of other shoes to choose from though. They have 60% off yellow tags right now. Not a big selection for those though. Friendly staff. They allowed me to put a pair of shoes on hold so I can come back for it later on the same day or next day. Love their rewards system. I love being able to donate shoes and earn points! read more

DSW Designer Shoe Warehouse - Shoe Stores Near Me - West Covina, California

I started buying from DSW about a year ago. I like all the options they have, but I never buy in store. I am in size 5 1/2 woman and I can never find my size if I'm lucky I'm a find a size 6, but most of the size 6 doesn't fit me. Please start carrying some size 5.5. So I just try and store for style and I usually just buy on the website. It is very easy to return in store. read more

This was a pretty decent spot to find deals for shoes. I feel this is mostly for casual/running shoes since I was looking for tennis shoes and did not find anything. Some shoes had pretty good discounts while others were normal price. If you're looking for the classic shoes, this place probably has them. read more

DSW Designer Shoe Warehouse - Shoes - Shoe Stores Near Me - West Covina, California

To be fair, I haven't stepped into a DSW for maybe two years. But it took me a moment to actually realize this was a DSW. It was hardly recognizable. It seemed there were fewer rows of shoes than before, and very few attractive shoes. Most of the women's sandals were thick, chunky, and fairly masculine. There were a few pretty high heels, but nothing in between. It was either several rows of tennis shoes, a couple of rows of ugly sandals, or the very dressy high heels. Either our culture is declining or this store needs new inventory. Prices did not seem to be the bargain I remembered. read more

Exceptional customer service!!! If you like being greeted at the door. Treated like a guest with employees seeking to truly assist you. This is the place to shop. Customer Service is a lost art, but NOT at this store. read more

I went into the store today to deal with a replacement for an online order. Kimberlee was beyond helpful, kind, and validating in my replacement. I would 100% come back to this location because of her! Her positive energy is just what the store needs. Thank you, Kimberlee!! read more

Placed an order online for in store pick up. I never got the notification that my order was ready until I got an email that said today was the last day to pick up. My only gripe, but once I went in the staff was super friendly, fast and efficient. The store is beautiful inside, and the selection is big! I'll have to come back to peruse when I have more time. read more

Unfortunately i DO NOT recommend to shop at this store!!! I returned a pair of sandals that were VERY UNCOMFORTABLE. Try to return them and they would not refund my money. They're quick to TAKE my cash but not return it!!!!! Do not shop at DSW!!! read more

Love the shoes here. Good selection. But the manager Kimberly is horrible nasty How do I know the rules. You have to bring up the box the shoes are in when the clearance price is on the shoe not the box. Desiree my cashier was extremely nice. I spend a lot of money here. And to tell customers they're not nice etc. I will only shop at the Pasadena one read more

Great location! I find that if I wait and pay attention to the coupons and deals I come out with some really affordable items. I usually order online and I pick up at the store or utilize the curbside service. Associates are very friendly, patient, and professional. I definitely recommend becoming a member to earn points. This membership is absolutely worth it and not a waste like many others. This store is clean and organized. It's located by many other shops including restaurants and Target. Parking can be a little much during busy hours. Tip** Double check your online order when picking up from store!!!! I have received the wrong shoes once. read more

DSW Designer Shoe Warehouse - Birkenstock Gizeh essential sandal lavender $44.99 - Shoe Stores Near Me - West Covina, California

I was debating whether or not to put this review, but this is my 2nd encounter with this awful manager and I cannot believe she still has a job there. Kimberly was incredibly rude when I was simply asking questions about coupons I had on my email. She was even rude to her own employees and you can see in their faces they are so over her. I ask a simple question and she made me feel I should know as if I work there. Such a rude person how is she a manager there!! read more

I luv this store and it carries a variety of styles and brand names. Sign up as a member and they'll send coupons from time to time ! Birthday vouchers included. read more

DSW Designer Shoe Warehouse - C is for comfort and CLARKS...my feet can only wear this brand. I own like 4 pairs of diff styles. - Shoe Stores Near Me - West Covina, California

I can't recall the first time I bought shoes, but on my last visit I saved quite a bit on a pair of Nike running shoes from one of their mailing coupons. Customer service at checkout line was fast and courteous. Half-priced designer and name brand shoes with mailing coupons, definitely a shoe shoppers' heaven at DSW. Without a doubt, I'll be back whenever I need a new pair of shoes for any occasion! read more

I have been here a couple times an never had a negative experience...the people here are always helpful and always happy to greet you when there near the entrance...this store is spacious and has lots of selections on your favorite brands...pro tip if you have the DSW app and it's cheaper online through DSW.com they will price match the cheaper cost in store... I also had a coupon on the app so I got 25 % off on my entire purchase which was surprisingly nice too and unexpected. I would definitely recommend this store/location and thank you for making my visit a pleasant shopping experience...I will be back! ;) read more

Okay a rare yelp review from me. I never do this. Anyway, I went to DSW for the first time 2 weeks ago. I thought what a nice variety at decent prices. I bought a pair of shoes and a six pack of socks for my son. They asked for my email to get $10 off my next purchase. Gave it to them.Then I received emails like the attached saying, Shoes, 20% off everything. I am a pretty busy businessman and non shopper. I do not have time to open all emails and details of each emails I get. When I went back to buy a couple pair of shoes and showed the coupon they said it was only for boots. This is misleading and I probably will not go there to buy shoes again. read more

DSW Designer Shoe Warehouse - Picture of the email word says 20% off everything - Shoe Stores Near Me - West Covina, California

I just came in to do a quick exchange with an online order. Stephanie greeted with a warm smile and assisted me with everything I needed. Thank you again for all your help! Keep up the positive energy. You're an asset to the team! read more

DSW Designer Shoe Warehouse - Shoe Stores Near Me - West Covina, California

Love this place!!! Excellent quality shoes at a good price they always have great sales! I am always happy with my purchase

Came and got a bike Fanny pack. Great price and great service. Even cheaper than amazon because I used a coupon. It was priced at $25. But I got it for $15 or so. Great selection of shoes and the place is very clean. Professional staff here. Very welcoming. I'll be back for sure. Keep up the good work. read more

Had multiple interviews planned but decided to go look at the store to see what i was getting myself into. Whoever runs the place is CRAZY. The store looks messy as heck and theres an older woman employee who seems to primarily pick on asian customers and be rude towards them. So glad i dodged this bullet. Corporate needs to check on this store asap. read more

Fine location of this reliable chain. Nice big parking lot. Friendly staff. Lots of available stockings to try on shoes (DO THIS LADIES - I am so grossed out that I see people trying on shoes without using these... please stop doing that!!). Honored two coupons so I was able to get one heck of a deal on a perfect pair of work pumps... good selection. No one offered to help me, but at the same time, I wasn't hounded. So - all around a winner. And you simply MUST sign up for their loyalty program and give 'em your birthday because you always get a b'day month coupon you can stack with other offers. Score. read more

I went to DSW to find shoes for my sister wedding that is in 20 days. I DREAD shoe shopping because I am a wide foot. BUT Kimberlee is AMAZING! She helped me from when I got in there all the way through me leaving having ordered the pair I needed. She was so helpful and listened to what I was asking for a brought 3 different pair for me to try on. I appreciate your help! read more

DSW is great because it's a store full of shoes!!! Make sure to sign up for their email list so that you get coupons and discounts. DSW also does price matching but not with online stores like amazon. I feel like this location is bigger than the Brea one, especially because this location has a children's shoe section (it's small though) and Brea does not. read more

This is always my go to when it's the day before an event and I remember "oh shoot, I don't have any shoes to go with my dress." I can always manage to find something that works in their clearance section and usually pay under $20. They have a good variety of shoes in their regular selection as well from sneakers to boots to heels. They also have those slip guard things and the heel cushions, and even socks if you're in a real pinch. read more

4 stars for the nice employees that checked on me, helped me with getting the prices of the shoes I wanted and helping me look for additional shoes. Sadly they lose a star because they wouldn't honor my request of a small % off a display pair of shoes. They looked so used on the bottom of one heel. So instead of giving a few bucks off a pair of 70$ heels, they completely LOST the sale of those shoes. I did buy 2 additional pairs (could've been 3) and the cashier - Maya was very nice, she even made me a box to put my new shoes in since the one they were in, didn't have a lid! I'll come back again :-) read more

Hey DSW, what's the deal with keeping it so hot in your stores. Recently I've been to Pasadena, West Covina & Brea. All stores are uncomfortably hot. Word is the thermostat has to be set at ten degrees below the outside temperature. It's 95 in West Covina, guess the temp in here....... Unsatisfactory read more

I am a big fan of DSW, and this one is one of my favorites. It might not be as big as the one in Pasadena but it has plenty of inventory. The trick is to come here regularly because inventory changes often. The only reason it doesn't get 5 stars is because though they have some nice shoes, it does not seem like they carry multiples of the same size of one style. Don't think too long about whether you should buy or not... You gotta grab that pair quickly because they will only have one pair in your size! Also, you should definitely join their rewards program. I am not sure how their point system works but every month or so they send me a $10 off coupon in the mail and via email. read more

Got awesome sneakers! Great prices! Got two pairs of sneakers using their coupons under $70 The professionalism is pretty good, But the front counter manager needs to work on her attitude. There's always one person bringing the establishment down! read more

Overall I like this store I buy at least a pair of shoes a month here, but I don't know if I will be back in store.... I had a really bad experience with an employee their names Silvia. First off, she looks miserable working there. She had a really bad attitude and talks to customer like they are dumb. She didn't know what to do over a rewards issue so I was helped by the other employee and the other employee didn't have any problems checking me out and using my points accordingly. read more

I like this store! The branch in Pasadena and Ontario all have good items. As a new customer, I have received $35 credit already. It's same as they give me a free pair of shoes. :) read more

They offer the BEST customer service! Maya assisted me and she went above and beyond to fulfill my purchase. She made my day!!

I decided to "try " Curbside pick up. That was a huge mistake. I am giving 2 stars since the store had the shoes I wanted to purchase. BUT why offer a service if you are not going to follow thru. Places order at 1:19pm. Finally called at 5pm. To inquire about my order that was supposed to be ready for pick up in 2 hours. The employee that answered could not find my order at first the. Stayed it hadn't been shipped to the store yet.....SHIPPED?? It is for curbside pick up. Then o was told is was not ready yet. I told her I was going to be on my way. I finally got the "Oder ready for pick up" email at 5:09pm. I arrived and parked in designated parking and followed the direction and called the number to be told they don't offer curbside after 5pm however the email said 6pm. So ridiculous from the very beginning. I was told to walk in. The store was empty. I asked to speak with manager and she stated she was the manager which I am not convinced she was. She was not very concerned with all the issues. I would think that the procedure is not new considering we have been in this pandemic for months and maybe I am expecting too much but 1 and done. Disappointed with the whole procedure. Get it together or don't offer it. read more

Quick stop because the husband was looking for work shoes. Seems like it's difficult to find good looking shoes and then find them on your size. His size seems to be very popular which means that once you find the shoes you like, there is a high chance that they won't have them on his size. This location though was great! Not only did they have his size but they also had a large variety of shoes that he actually liked. The staff was friendly and helpful. Cashier also did a good job in pointing out that the box had a different size than the shoes and wanted to make sure that we were taking the correct size. I guess there is also some sort of loyalty reward system that's free to sign up for. When the husband declined it, the girl wasn't pushy and didn't try to restate all the info again to try to convince him.. that was awesome! Thanks for that. And I must mention, this place is also clean and organized. #100/2014 read more

I was crusin in my ride, minding my own business. When I thought I saw a DSW. I actually turned around to check it out (just to take a look). Turns out, it was a DSW, calling my name. In this respect, I truly find my inner woman, admittedly I LOVE shoes. I walked out with a 175.00 dollar pair of sexy wedges, which I only paid $45.00 for! Hi, my name is Kimi and I love shoes, this new DSW could be dangerous........Will Robinson. read more

I think this store opened maybe 1-2 weeks ago. It's at the Eastland Shopping Center towards the back, closest to the 10 freeway. The store is spacious! I walked in and I was completely blown away that a store this big is dedicated to just selling shoes. It's amazing! I thought DSW catered to women only, so I was surprised to see that there is a few aisles dedicated to the male species :) The rest of the store is dedicated to us women who aren't satisfied with just having 1 pair of good looking, but painful to the feet heels! Since it is new, the store is spotless and organized and clean. When I came in, I was greeted by a friendly staff and she asked me if I was looking for anything in particular. I was, but I wasn't quite sure what it was just yet. The clearance section is in the back, and the discount ranges from 30% to 60% off. The discounts are color coordinated, so just look at the colored label on the shoe box and compare it to their list displayed above the shoe rack. Surprisingly, there were 3 cashiers working during the lunch hour I came and there was still a line! It wasn't slow service. There were just that many women shopping in the store. It seems that women love to shoe shop during their lunch break! read more

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I would give this store 0 stars if I could. I buy a lot of shoes at this store and donate shoes each week for their program to prove shoes for people who can not afford or have shoes. I purchased a pair of athletic shoes. The male at the register informed me that I had two $10.00 rewards but could only use one. I said that was fine and used another coupon that was sent by email. Np problem there. I decided to purchase 2 more pairs of athletic shoes 5 days later. The manager there, Corrina, has seen me there numerous times. We have spoken on several occasions. I purchased 2 more pairs of shoes. She was at the register and asked for my phone number. She stated that I didn't have any rewards. I explained what the employee had told me about my rewards. She attitude became very rude and abrupt. I remained calm and told her that I had a coupon via email. I started to show her the coupon, and instantly, she said stated it probably expired. She didn't even look at it. The expiration date was 6/13. Her attitude became worse. I was still calm. I told her that I didn't want anything that wasn't owed to me. Then I mentioned that I donate shoes each week. Her response was, " That doesn't matter here." She told me that I had to go to my account. My phone was running a little slow due to being inside the store. She was so rude to me that I couldn't believe it. It actually gave me anxiety. Finally, she said, "I dont have time for all of this." I'll just give you the $10.00 off. I stated that I wasn't trying to give her or the store any trouble. She never responded. She never said she was sorry or apologized for the inconvenience that she caused me. BTW: I only bought one pair of shoes because of her attitude. I left the store with anxiety and explained to my husband what had happened. He was furious. I ended up returning those athletic shoes because I'm not going to reward bad behavior. I'm within walking distance of this DSW l, but I will never buy anything at this store again. It's very sad that a customer had to feel belittled in front of employees at that store. If I want to go to a DSW, I'll have to use extra gas just to be treated in a polite manner. read more

Great selection for shoes. I was able to return a pair of shoes that I bought 6 months ago and had a Crack in the sole

I have never encountered a very helpful sales associate in my entire life not until "Gianna" helped me with the wrong size that their other associate sent me... i was really really thankful she helped. If you guys need absolute sales experience look for GIANNA in this particular store :) i will shop for more because of her! read more

Had the worst customer experience today while picking up my online order. I arrived and walked where it said pick up order here mind you I was standing for about 5 minutes until I realized no one was gonna help me. I walk towards the register and I realized the two girls working are just starting at me and right away ask what's my order number, I'm guessing they saw me waiting for 5 minutes and didn't tell me anything or let another associate know to help. Once I give her my name they look for my shoes and give it to me and just walk away not even a have a nice day or that's all thank you. I'm standing looking confused because I have never done in store pickup so I don't know if I have to sign anything or show my id. I then proceed to ask her if that's all and from the other side of the counter she's shouting saying yes that's all. So unprofessional and made me feel like I did something wrong. Worst customer service. Letting my friends and family know to stay away! If the manger is seeing this please retrain your employees!!!! read more

I had a particular style of flats for work that I wanted (neutral, professional, comfy) and had no luck for the past few weeks checking out various stores. Stop by DSW and bam, I struggled to decide between 4 that were what I was looking for. Prices aren't awesome but this is the place to go when you need a good variety of shoes. Would give 'em 3.5 stars if I could and since you're all the way out in West Covina, no troubles with parking! read more