I visited this Journey's (West Covina Mall) on Sunday, July 20, 2025. Unfortunately, I had a disappointing experience with the sales associate that caused me to not purchase a pair of tennis shoes. I went with the intent to purchase a pair of Adidas. I walked inside, was greeted, and then one sales associate asked if I needed help. I showed her the shoes I wanted to try on and provided her with my size. One minute later, she returned from the back and stated they didn't have my size. She handed me one size smaller and one size larger. I tried both on and stated that they did not fit. At that time, she said I can loosen the laces on the smaller shoe, and then stated that they ran big. I repeated they didn't fit. I then told her, I would think about a different color and return to purchase them when I decide. Immediately after I finished my sentence, she seemed disinterested, rolled her eyes, and walked away from me without saying a word. This caused me to not want to purchase shoes from this location. My mom was with me and also was annoyed with the employees because she asked a question about a pair of Birkenstock sandals and they both looked at each other and started laughing. Overall this was not a pleasant experience and I believe that customer service should be top priority. I will not purchase shoes from this location in the future. read more

Journeys - Shoe Stores Near Me - West Covina, California

This was the only place that had the shoes I wanted restocked and in my size. The young man that helped me was very sweet and charming. He even went out of his way to refer me to some other shoes. If I had more allowance to spend on shoes I would have gotten them. I went to three stores before this and wasn't nearly helped in the way I was here. I left feeling very welcomed. I would return again to get my shoes here. read more

Journeys - Bag successfully secured - Shoe Stores Near Me - West Covina, California

I went into this store with the intention of buying new shoes for my daughter. We were never greeted by anyone and the two females behind the counter were busy talking to one another, laughing and one was busy texting on her phone non stop. I was going to take pics and/or video of all of the above but it felt kind of creepy to do so. My daughter and I browsed for seven minutes and sixteen seconds (yes, I kept track of the time) and decided to leave the store for good when during this time, not one person approached to assist us and/or welcomed us into the store. Who needs customer service such as this when there are many other stores ready and willing to make customer a top priority. read more

The service here isn't the best and unfortunately I had a bad experience. First it's located in West Covina Mall which always smells like cheese and feet for some reason. I came in knowing exactly which shoe I wanted. However the two associates were too busy to greet or even ask if I needed help. I had to go up to the counter to ask for help. They didn't have my size in stock so I ended up placing an online order through the store which I was told I would receive it in 3-5 days. Honestly, I should've just left to save my time. It took around 7 business days for my shoes to arrive and when it did, the box was extremely beat up! Once I received them, I immediately drove to the store and returned it. Only to be greeted by an unfriendly sales associate. I was straight forward in explaining my return, and he didn't say anything just inspected the shoes multiple times as if I did something to it. It was like he was finding a reason to deny the return. I ended up ordering online from the shoe company directly. Go to a different store! read more

I went to this Journeys to find a pair of sneakers and a very nice employee went to the back to find my size. Unfortunately, they were out of my specific size, but the worker gave me multiple options, recommended similar styles and was just very sweet the entire time. Thank you Mariah for making this a great experience! read more

Great professional really nice cool staff team employees here and service! Thank you staff for making my shopping experience enjoyable! read more

I bought my shoes Journeys online. Unfortunately, they sent me different pair (dr Marten 1 taupe & 1 pink color). I tried to return it to the closest store which is in West Covina. The Manager refused to accept it & gave me a lot of excuses. Her reason is that, it will mess up their inventory and ask me to take it and drive all the way to Journeys in Montebello. Poor customer service!!! Not very helpful!!! read more

EMAIL OR CALL Corporate!!!! When I came to your location in West Covina customer service was the worst experience I have ever in encountered It was very discrimination towards me while I was picking up my order at the register Alyssa the worker who was at the register was being racist cut me off and helped this white male and opened the register next to her to help him while there was a line in-front full of customer I will not be shopping at journeys again until they can work on customer service not be discriminating to others! I read more

Very helpful staff! They had every shoe there and if they didn't have it they were more than willing to order it. Aiden F, Nathan G, and Emily C helped me to find the perfect shoes Next time I'm looking for shoes I will definitely visit this location. read more

Aiden and Emily were awesome in the customer service. They never complained about Howard pair of shoes we asked for. They even looked up for shoes in other stores. The other staff were great in working together as a team. I will be back!! read more

Aidan and Emily are very helpful will be back for all my family needs. The best service

This journeys needs better employees the young girls there are just playing and talking don't help customers and continue talking g to each other like you're interrupting ha ha I had to laugh and walk away. Give your money to a better store who appreciates you as a customer! Never again buying anything there. Why do they employ people like that???loosing money read more

If I can give this place a - star I will. This is the second time I go to the store and when I walk in I never get greeted. There was 3 -4 employees working there and did not acknowledge me or my husband. We made it obvious that I wanted to try out some shoes, but none of them decided to ask if I needed help with anything. Just going to say if you want to buy shoes there then expect a long wait! Horrible customer service. read more

Noely thank you I had recently purchased a pair of timberland boots when I bought them the man said they would stretch out but for the 20 mins I had them on they were still to painful and if I spent that much money on a pair of shoes I would expect no pain iam a 9 wide in women and I had to get a 10 for my foot to fit. I decided to return them cause my foot was swelling up journey said they only exchange or store credit cause I wore them for 20 mins I was upset however noely was kind to help even though at first I was kinda aggressive but she found a solution for my situation and iam very greatful At first I didn't wanna go back to journeys but because of her and the way she helped my situations I would return to journeys hoping to find more like her thank you again noely read more

The staf was very nice one girl was so seeet helped use Because I was trying to figure out a kids size very helpfuly friendly read more

Journeys - Shoe Stores Near Me - West Covina, California

On 12/5/21 I was on a mad hunt for black Doc Marten 1460 Pascal boots for my daughter's birthday present. Everywhere was sold out in her size. I called Journeys and was kindly assisted over the phone. I hurried over to the store and was immediately greeted by a really nice associate in a green sweater. (Unfortunately, I didn't get her name. If you remember us, my daughter was wearing a softball uniform!) She brought out the boots, unwrapped them, assisted my daughter with trying them on, suggested some socks, wrapped the boots back up, and handled the check out. Start to finish, less than 15 minutes. She was relatable, friendly, so willing to help SELL a pair of shoes. Even my teen daughter commented on what an easy process it was and what great customer service we received. Thank you! read more

Great customer services!! I've been to the one at Downey and this one in west covina exceed with customer service. I believe it was denisse that helped me that sunday afternoon that I went.She helped with my exchange I had purchased them at Ontario mills And exchanged them at west covina always with a smile and patience. Thank You Journeys of West Covina read more

Journeys - Shoe Stores Near Me - West Covina, California

Just stopped by for a look-see, I don't really need a pair of shoes as I just bought 3 this month, but hey, I love shoes so I couldn't resist going in and checking out the shop's offerings. They have Docs on sale. 15 years ago I might've given in to the temptation. I still have 3 of them that I keep in their original boxes. Winter boots are on sale too. I stood firm and didn't buy shoes, I did get a pack of ankle socks. They felt comfy when I squeezed them. Although it's a small shop, it's packed with many different brands of shoes, boots and sandals. Located near the main entrance after Red Robin and across from JC Penney. It's been a while since I came back to this store as I prefer to do my shopping on line but that's just me. read more

the customer service here is ok but nothing to brag about they have a verity of shoes on stock but unfortunately they didn't have crocks they are limited read more

terrible customer service! I bought Mr. Martin here and after a month I backed from my vacation but I never worn those boots. I came to return because I didn't like those anymore! Two lady said these boots not sold from them and I said I traded another boots to return! But series number inside the shoes and box were same. How could I trade another one? I came to another Journeys in Westminster Mall to return, a staff very friendly, she did refund for me without say anything. read more

Nick, Anthony, & Brenda @ Journey's KIDS were amazing at their customer service!! my kids both have the most common size in the world so we went through a lot of shoes. you would think they wouldn't have patience considering we came on christmas eve but they were awesome :) read more

4 stars only because it's a shoe store. I can't really get 5 star excited about shoes but the nuggs did. All these years nuggs and I searched far and wide for some heelys that fit and didn't look like she was attending a circus rodeo. Today she found them and got them for her birthday. Great customer service 5 stars. The young lady behind the counter found her size and made sure all was good even though it seemed like she was the only one working today. The young ladies ability to multi-task was exceptional as other customers requested her attention. Great bday gift for the nuggs..now I'm waiting for her to fall so I can record it lol read more

Journeys - Loves the New Heelys! Young lady at the counter even showed her how to install everything. A+++ - Shoe Stores Near Me - West Covina, California

Living in WC and being so close to the mall, I usually stop here to purchase shoes. The associates are very friendly and quick to get the shoes your looking at. Even bringing out extra sizes if your ideal size isn't correct. Not to mention always up selling which is part of the job... read more

Love their service! Always someone there to help with what I want. There's a new hire there, a male that helped me & he was super nice & asked about buying socks or accessories like he should so that was good read more

Journeys - Shoe Stores Near Me - West Covina, California

Gloria went out her way to make a special occasion even more special. On New Year's Day my wife and I were on our way out of the mall, when we saw these beautiful uggs. Gloria opened up just to accommodate us. Thank you Gloria. read more

Journeys - Thank you Gloria - Shoe Stores Near Me - West Covina, California

I didnt end up getting any shoes or purchasing anything but let me tell you that Mariel went above and beyond for me in making sure I was happy and always had shoes to try on and I appreciated every moment only wish they had the shoes I was looking for read more

I went in to buy some size 2 baby vans and the worker who helped me out deserves a raise ! I hope she has a good day she was wearing a grey sweater read more

I am extremely upset at this location I went to purchase all matching shoes for my kids and I come to find out that they gave my son to right shoes smh I can't believe this . This is very unprofessional in there part as I ask for them to double check the shoes because I couldn't double check because I had tons of bags with me but now my kids can't have matching shoes . I know you might think it's nothing but it means something to me and my kids ... I seriously need someone to call me back in regards of this . read more

T or Tee or Tea the store manger is best lady ever wonderful customer service and is super nice.

"Tee" was the sales lady who helped me out. She went above and beyond and was super helpful! I would def go back for some docs or toms when I need my next pair and get them from "Tee"! :) read more

Everyone is just so nice and friendly they made sure we got exactly what we wanted. The employee after knowing the reason we were buying the shoes gave us her opinion which made our decision much easier. Overall their quality of shoes are amazing and their customer service is the best. read more

It's always a hassle for me to shop for shoes. Thank goodness Rosa was a very great salesperson and helped me put some fresh kicks on me feet! #ILoveJourneys read more

I went into the West Covina store to get my daughter a pair of shoes she wanted for her birthday, the staff there (maybe 5-7 employees) were standing around by the various signage just talking, not working. I had to pull one of them away just to get the desired product, while the other employees gave me nothing but darted looks. Their manager, if you can call her that, was doing nothing but encouraging their behaviour. After finally getting an employee to "help" us, he not only did not know the price (which is on the bottom of said shoe) he was also quite snarky when it was explain'd to him. They didn't have her correct size, I ask'd if there was another journeys store that might, he stated "no". Just "no". I ask'd him if he was serious, he then states "maybe online, I don't know". I ask him again, he says "try Foot Locker". I ask'd for a different employee to assist us, the manager didn't want to help in the least as she was nowhere to be found! I finally got him to look it up on the store computer to order the shoes online, I gave him my shipping address 5 (five) times, as we were leaving on holiday, he proceeded to tell me "journeys does not ship products over state lines"! I ask'd the employee if this was some kind of joke or tv show prank, the manager finally came over to explain that this was store policy. My daughter ask'd about another item but both the employee & manager were completely dumbfounded by the store computer. We, as a family, shall be BOYCOTTING your store due to horrible customer service! Thanks for ruining my daughter's birthday! 26 July 5:45p Employee: 5'10", black shirt, branded: Hundreds, no name on name tag. Manager: 5'5" black/white see through mesh blouse, name tag kept backwards. read more

The staff was super helpful! I rarely shop at journeys, so I'm glad the staff gave me excellent service. I left the store feeling good and that's so important. I love good service. read more

Came in on my lunch break for some Toms. They don't have all their stock on display which made it hard to figure out what color shoe I wanted. I went back and fourth with the sales rep asking what shoe color she had and what sizes. It was frustrating because I feel like if you are selling it, you should display it so we know what you're selling. However, the sales rep kept trying to do everything in her power to make me happy. She laid out all the options like finding me male size equivalents, offering to order it for me, etc. Unfortunately I needed them for that evening, so I had to settle on whatever they had in stock. Frustrated that I was going to walk away empty handed with no shoes, she encouraged me to try on another pair identical to the ones I had tried that didn't fit. She told me all Toms shoes fit slightly differently which I had no idea!!! Tried on the other pair and magically they fit! I left so happy I listened to her and tried on another pair. I have an in-between shoe size so it's not out of the norm that I just can't wear certain brands or types of shoes. Thanks for a great experience! read more

Great shoes and the staff is really nice and friendly. They says welcome you and want to help you find what you are looking for.

did not like the straight faces to the customers. baaaaaad service!!!! a slight smile would be nice!!!!!!!!!

Journeys sucks but honestly the employees here at this Journeys are amazing. Gloria, Jimmy, tito, Justin, these 4 kids went out of they're way to get me shoes I had been looking for for years. One of them even drove to a different mall to pick up my shoes!!! They were great and they deserve a raise!!!!!! read more

Worst Customer Service!!!!. Employees were more worried about having a personal conversation. (Short girl with glasses) was so rude & disrespectful. Just stood behind the Cash Wrap the whole time. I had to approach her and she looked at me like i interupted her conversation. read more

The kids store in this mall is a lot better . I went in to journeys one day and left very unsatisfied and extremely upset. I went across to the kids store and they were bubbly and helpful . The manager Joselin helped us out she was great . Since they didn't have the shoes i wanted at the kids store I had to order them but anything before going back to journey's adults . We will return great store I recommend to everyone read more