Great store for the local Dukes merch and some Lobo gear…read more Always love the hat color combos, accessories like lanyard and stickers. Jerseys, sweaters, shirts. Prices are a little high but it's the only spot to get duke merch. Can be hit or miss to get your size in exactly what you like so may have to shop a couple times. We live out of town now so a good spot to visit when we're back.

Super awesome clothing store if you want to rep your Albuquerque pride. My boyfriend was looking…read morefor a particular hat and we found ourselves here! They had an extensive collection of clothes I haven't seen anywhere else, along with a bunch of cool vintage nfs clothing. It is a mix of a clothing store and a museum of Albuquerque Dukes history. If you are looking for something unique and cool, stop in!

I love Sports Systems. I've been a customer here for at least 6 years. I mainly used the bike shop…read morefor my maintenance needs. But, the store is full of an impressive stock of inventory for your sporting needs. Today, I stopped by the shop to get a water bottle cage. I had a remaining balance on a gift card to use. I found the cage. I also looked at a pair of biking glasses as I am in the market for some. The glasses where right next to the register with a few employees. I asked if I could take the transition lenses outside to try them. The took off the security device so I could do so. I opted not to get the glasses today, but I might get them in the near future. There was some trouble getting my gift card balance applied, but that was resolved and my purchased was complete. I read several Yelp reviews from customers complaining about the employees ignoring customers. I have to address this. Maybe it's just me, but I don't feel the need to be acknowledged when I'm in a store. If I need someone, I will flag them down. They have always been kind, courteous, and respectful to me over the course of my patronage, bike shop and store.

This is probably the worst bike shop I have ever been to. The staff is all angry when you walk in…read morethe door. The short, bald fella they keep in the back feels the need to outwit you non-stop because he is insecure about other aspects of his life. Bike build is overpriced; REI does it for 100. Rear wheel estimated at 400, while I have previously gotten wheels for 200 multiple times. Was also told on the phone they accept components for store credit when they do not. Should have known when they sell arbor for their snow gear haha.

I can shop at many different places in Santa Fe or Albuquerque. What keeps me coming back to any…read morestore is GOOD CUSTOMER SERVICE. Big R is a perfect example of this. I went into the Santa Anna Big R (near Bernallio) to buy a special dog food. The Wholesome foods sensitive stomach is the best food for my Great Dane & German Shepard. Only one the Shepard can keep down. I was truly excited to see Big R carries it & it was on sale, at a great price. I went into store as they opened hopefully to buy the dog food only to find they didn't have it. Here is where the Santa Fe BIG R stepped up to make our day. I spoke with manager "Nathan" who told me he had 5 bags & would transfer them to the store near me in Bernallio. He could have them there this afternoon for me to pickup tomorrow morning. Saving me a trip to Santa Fe, stocking me up for weeks to come, & allowing me to get the bags at the sale price. Nathan's customer service is the reason I will continue to shop Big R.

Update: BIG R DIDN'T EVEN FIX IT. THE SAW STILL WONT IDLE. ALL THE MESS BELOW AND THEY DIDN'T EVEN…read moreDO THEIR JOBS. I had never even heard of Big R before this mess. And my experience with them explains why. So I bought a brand new Husqvarna chainsaw (I received awful service from Husqvarna too and would not recommend their products. If something goes wrong they'll leave you high and dry and stuck dealing with a place like Big R) from Lowe's and it did not run correctly. Lowe's wouldn't take it back because it had been more than 48 hours so I was stuck. So I reached out to Husqvarna and their "customer service" sent me to the local service center, which is big R. So I took the chainsaw to Big R and explained to the cashier what the issue was. Things seem to be going fine, but then he said there would be a service fee. Obviously, I did not feel that was right as this was a brand new chainsaw and if anybody should be paying anything to fix it, it should be Husqvarna. So he called this manager over. This is basically where the whole problem started. From the get-go this manager, Michelle made it very clear she had zero interest in helping or moving the problem forward. All she offered was to make sure I was aware I was gonna be responsible for paying this. She never said anything like "this is what you need to do". It was just "you didn't buy this here so it's not our problem" . So I left thinking I'd take it somewhere else. I reached back out to Husqvarna and they said just take it back and Big R will submit it as a warranty repair. Wondering why Michelle had said NOTHING about this I brought the chainsaw back that same afternoon. I dealt with the exact same cashier who knew exactly what was going on. And I left the chainsaw to be repaired. Fast-forward like six weeks later. (Because they don't even do the repairs in Santa Fe. They had to send my chainsaw to Colorado.) I get a call that it's ready and I immediately ask is there a $ balance. sure enough they're trying to charge me about $60. So I told him no I'm not paying that and I hung up the phone. I continued receiving calls from various people and I ended up hanging up on all of them. I'll give them credit for continuing to escalate up the chain but I never asked for that. They could have thrown the saw in the trash for all I cared. But every person i spoke with wanted me to jump through hoops instead of just reaching out to Husqvarna to get paid. Pretty sad these people are so stupid or lazy they can't make this simple connection. Finally I get a voicemail from some regional manager and he waived the fee but also made it a point to tell me my business was no longer welcome. Gee! Ya think?! This is such petty Gen Z "you were mean to us" behavior. Yeah don't look at your manager Michelle's massive failure here. Blame the customer. Trust me Big R, you didn't get any money from me and you never will.

Really cool store, they have a variety of unique items. The staff were also super friendly, I'm…read moreglad we stopped by.

Absolutely amazing customer service and awesome products. Outdoor clothing, hiking shoes, and the…read morebiggest selection of On Running shoes I have seen. Great store and great products. Shop local Santa Fe!

Best selection of ski gear in town with the friendliest and most knowledgeable staff.read more

Jeremiah at Alpine Sports was outstanding. He took the time to understand my skiing style and foot…read moreissues, explained every step of the fitting process, and made sure the boots felt perfect before I left. Would 100% recommend.

Great service & good selection of top brands…read more I went to find shoes to help PREVENT BUNIONS...."box toe" & "level" (no incline between toe & heel). They carry 2 brands that fit the bill! Our salesperson was knowledgeable & patient as we tried on SEVERAL pairs. Cute store that's SERIOUS about the best for runners -- and non-runners, like us! Prices were good & they had a nice sales rack in the back hallway.

The service was beyond exceptional, I found everything I needed and more. And I am even more…read moreinspired to run the grand canyon for the first time thanks to the advice of the amazing staff there. Stephen emailed me a map of the route with the corresponding elevation changes. Look forward to telling everyone there how things went!