Julianna provided exceptional service. Thank you so much for your assistance and professionalism. I truly appreciate the wonderful experience and would highly recommend coming here read more

When walking into a retail establishment and seven people are standing there doing nothing and at no time do they greet you or ask if you need help it is time to spend your money elsewhere. Do better Shoe Palace in Emeryville. read more

Shoe Palace - Shoe Stores Near Me - Emeryville, California

I went in on Saturday to do a return. They had two female cashiers. One was doing nothing just standing there. The other was helping someone else. When it was my turn she looked at the receipt for one second and said she can only do credit back because it was past the 14 days but it wasn't. So I left and went to a different one where they did take my return. If they don't wanna do their jobs they should just stay home. So disappointed read more

Shoe Palace always has a great selection of shoes, and this location on Bay Street in Emeryville is no different!! They have a good selection of Jordan's, and the prices weren't as bad as I thought they would be. But the sportswear in here is pricey. It's always hard to find my shoe size in stores nowadays, so I didn't make a purchase. But definitely a good place for shoes in Emeryville!! read more

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Was told three different policies from different people at this location. The manage flat out lied when All that I needed was an equal exchange which I was told was possible by an associate. Just to return to hear multiple policies. With a limited selection and Foot locker having sales on JORDANS. WHY WOULD I RETURN ESPECIALLY AFTER BURNJNG MY GAS AND TIME. Never Again!!!!! read more

They seem to be on a rush to close and they even won't let you inside the store 30 minutes before they close. The security guard is pretty damn rude. Maybe try any of the other locations. read more

Shoe Palace - Shoe Stores Near Me - Emeryville, California

Great service! They had a wide selection of shoes and they were all reasonably priced, if you want some great value shoes try shoe palace!

store hours closed until 6 pm but employees ate inside and they closed at 5:30 pm if they don't want to make money why they are working there ? read more

Kyla, a sales associate here was super patient and helpful in assisting me... very thankful for her awesome customer service skills!

Associates are very friendly and are willing to help but only thing that made it a bad experience was that I was standing near the front waiting for help and there was a lady who I believe could be the manager who was just on the phone the whole time. Did not ask if I needed help or even knew I was standing there. As a customer I don't know if it was important phone call but if so she could have stepped out but instead she was on the phone the whole time I was there and it was for about a good 30 minutes straight. If you guys decide to come shop here I would highly suggest asking an associate for help rather than the lady who just stands up front on the phone not acknowledging anyone. read more

I was impressed by the customer service. One employee helped me the most (Rosa) but others were also helpful and made sure my family were helped. My brother bought a t-shirt ($10) and socks! read more

Although they always have an awesome selection of new and variant colored sneakers on hand their prices tend to be quite a bit more expensive than Footlocker or Shiekh Shoes. I always appreciate that at any one time they have 6-12 different selections on sale, but despite marking items down by 30% or more, they tend to choose less than sought after shoes and ugly collaborations to part ways with. I don't mind cashing out for quality sneakers, but I have a hard time paying high prices for common shoes that sell for $20-$30 less on StockX. read more

Came hear on the weekend and loved the shopping experience at this location. Not to many people aid yesss you can take as much time as you need to look at what your interested in. Some other locations are too busy that it's even hard to get someone to help you. But hear it was great to get what I wanted and took as much time as I needed and didn't feel rushed.. read more

Went last week to buy new shoes, and when I got home to check laces were ripped before use. That means I have to return or buy new laces which I shouldn't have to read more

Shoe Palace - shoes came with ripped lace - Shoe Stores Near Me - Emeryville, California

Literally I go into this place every time I need a new pair of gym shoes, the service is ABSOLUTELY HORRIBLE. The last 3 times-including today, the store has zero customers & not one sales associate says hi or asks me if I need assistance. I keep hoping the management reads all the reviews and try's to make a difference..? Went home and ordered from Zappos read more

Not a huge selection for kids. Pretty basic colorways. Guy at the Register was pretty friendly and the greeters. The ladies working the floor had some sort of bad vibe in the air idk what was going on but maybe they were just having a bad day. read more

I had a great experience todayy Great customer service from Eugene & Diamond Thanks to these two I was in & out although they were preoccupied assisting other customers they still found time to help me in a friendly & timely manner . Will be coming back soo read more

Garbage service. No sense of order. Cashier let cutters cut line. One cashier while 5 workers stand around aimlessly. So so bad.

Everytime i come here they never offer womens size 10 shoes. They rarely even have them in size 8 or above. Same for men, if your a guy with big feet, 10 or above, good luck finding your size here. It seems like they only cater to people with small feet. read more

I don't understand why stores do this where on GOOGLE it says 8:00pm and I came at exact 7:30 and doors were already shut. Very disappointed! read more

From the moment I walked it was a no go! Young male greeters had bad attitudes and directed to a small selection( mostly white and pastel) shoes in the back of the store. When I drifted to the more attractive shoes in the front, repeatedly wave me to the back "women's." when ask for an equivalent size he said, "that what we been tryin to tell you." He the sighed , annoyed, and said, if you wanna try a 9.5 you can do that" I asked if they could be ordered and repeated his previous statements... If you are a women who is looking for some fly kicks, don't go there to Shoe Palace!!!! read more

So I bought some Jordan's for my brother and he decided to wear them for about an hour and a half then realized his feet hurt. We were already home so we decided to come today (08-05-19) to exchange them and because the bottoms were icy clear and they had a little dirt on them , they didn't want to exchange them for us because "a day is a day". When I left the store I took a little bit of water and wet my sweater and wiped a part of the dirt off. It easily came off. Now I'm pissed because wth . It wasn't even that dirty . Now I have a disappointed 10year old brother who doesn't even understand what happened. Never shopping here again . read more

i was in shoe palace store in emeryville on bay st. 10/9/2021. enter8ng the store no greet person had an attitude, walk on in 5-6 employees just walking around engaging with each other one eating a banana it was only one other customer in there already had been helped i stood in that store a good 8 to 10 minutes before finally a young lady ask if i needed help i replied yes thanx for asking this was between 2:30 - 3:00 pm saturday. by that time i was done i was looking for shoes for my family of 5 and couldn't receive any help out of all those worker just stand around socializing amongst themselves.. so i was very upset standing looking for just thought i would bring it to someone's attention so maybe another customer would not endure what i did possibly more training thank you ms.c.mcduffie read more

Very happy with my purchase! Eugene was very helpful and had the most phenomenal attitude. He was efficient, communicative, and very informative. He enjoys his job and isn't afraid to let it show. read more

I love shoe palace in Emeryville! Everyone there gives great customer service! I go to other shoe palace stores and they don't give the great customer as Emeryville shoe palace does! I come here all the time and I get greeted and I always get the help that I need! Every week I see new things at shoe palace. I highly recommend to go to emeryville shoe palace! read more

Be very careful with this store. They tried to slip me a pair of damaged shoes at the register. Had I not asked to see the shoes before purchase, they would have got me. read more

Never coming back to this store again. Called in to see if they had a shoe. They told me they had a bunch in my size. Drove 30 min for them to tell me they sold out days ago. And didn't even care that they gave me the wrong info read more

This is my first review for a store and it's not good.NEVER ORDER SHOES FROM SHOE PALACE! I order a pair of shoes for my sons basketball season and they never showed up. I checked the tracking number and it said they were delivered, so I called customer service which was very hard to get through I would get put on hold and never answered or if I called back someone would send me to voice mail. I finally get through and told them I never received the shoes I was then told that it takes 30 days for them to run an investigation for $150 pair of Jordan's now mind you I've order well over 200 pairs of shoes from this company and thought they were solid but after this situation I will never order or buy anything from SHOE PALACE. I will also make sure to tell everyone not to order or buy from this place. Shoe place you need to find a better shipment company ONTRAC is going to put you out of business. NEVER EVER ORDER OR BUY SHOES FROM SHOE PALCE!!!!!!! read more