I really like this store. This particular store feels bigger than some of the other ones nearby,…read morehas a larger selection, is often organized and parking hasn't been bad. I love coming in to see what I may find today. You just never know when you may find some incredible bargain. But the customer service is unfortunately lacking. The individuals at the register are often rude and lack the basics of customer service. They also got rid of their scanning systems, which makes it less convenient and harder, as you have to wait in line at the changing room to get pricing.

The customer service is the WORST!! The store is poorly managed. The layout and racks are crowded.read more

This location has PERMANENTLY closed despite the review dated Feb 2026. I parked and rolled my…read moreluggage to their former site, and it is boarded up. The telephone is disconnected.

Given that Tumi is branded as offering premium, quality luggage, one would expect excellent…read morecustomer service to match. Tumi website claims to offer "world-class, after-sales customer service." My experience has been the absolute opposite of this. I was gifted a TTech backpack. Years passed before I started using it to commute to work. After several years of light use the shoulder straps started fraying. While it was still usable, I thought it better to address this earlier rather than later, as it'd only get worse. I took it to a store and was told I'd need to pay the cost of shipping to send it in as the pack was more than 5 years old. After sending the bag in, I received an email saying the bag couldn't be repaired. I was offered a $185 credit to get a replacement. I went to a store to see what their options were. All the bags that fit my laptop are priced $575-$675--on sale--for a nylon backpack. This means using my credit would require me to spend ~$400-500 for a replacement! My original backpack has a tasteful design, slim profile, and unique yet subdued color. Tumi's current pack designs have a chunky profile not suitable for those with an appreciation slim profiles. The Montana pack is the closest to something I'd use, yet it didn't make sense for me to spend ~$400 for a pack I didn't love--not to mention that it's not even leather. I contacted Tumi to have them return my original pack to me so I could use as-is. When I received my pack I was dismayed to see a repair had been attempted and grossly botched. Meaning the back was in worse condition than when I'd sent it in. See photo. I called Tumi customer service and waited ~40 min to speak to a live person. The first time I called in I had a similar wait time. (This makes one wonder if the long waits due to many frustrated customers). I explained the situation. After much back and forth, the rep said there was no record of a repair having been attempted on my pack. I responded that that didn't change the fact that a repair had been attempted and the pack was now unacceptable for me to use for work. I sent her a photo so she could see for herself. She repeated that there was no record of the bag being attempted to be repaired, and she'd offer me a $185 credit. I said I'd opted to forgo the credit before and to use the back w/ the fraying. But now the botched repair makes the pack unacceptable for professional use. Her so-called "solution" for me to spend $400 for a replacement was unacceptable. She continued to say the same thing she said before, that there was no record of the pack attempting to be repaired. I asked her if it is true that Tumi repairs will not be made if the bag has had a repair made at an out-of-network repair location. She said yes. I said that shows that I sent the back in without a repair being made, otherwise the bag would not have been accepted by Tumi in the first place. The fact that the repair Tumi attempted and botched wasn't recorded on my record had nothing to do with me--it indicated an internal Tumi problem that was not mine to address. Despite her acknowledging my bag wouldn't have been accepted by Tumi repair if one had already been attempted by an outside company, she again repeated the bag had no indication of a repair begin attempted by Tumi. SO FRUSTRATING!! Realizing she wasn't able to help me, I asked to speak to her supervisor. After being placed on hold for a lengthy time she said her supervisior would call me back in 24-48 hours. I responded I'd like to wait on the phone to avoid a repeat of the long wait to get thru to a live person if I wasn't able to take the call. The rep said this wasn't possible, as her supervisor had many other callbacks to make. (If my experience is typical, I understand why!). I left the call asking to be called back, asking for the reps name so I could write the company as well as write a public review here to let people know what they can expect from Tumi: spending a lot for a pack and receiving bottom-of-the-barrel customer service. Update after posting review: Tumi CS called me and I missed the call. I called back at the number left and got a vm saying "phones are temporarily closed...". :( Bottom line: Tumi used to offer replacement service on their products. They no longer do. Skip Tumi and go with a company that stands by their product. Note: this review does not pertain specifically to the Walnut Creek store, rather the company's horrid customer service.

I purchased some beautiful Christian Louboutin shoes from a consignment shop that needed the tips…read morefrom the heel repaired. They fixed them and had them looking brand new within only 1 day!! I will be back!!

They made my 20 year old dance shoes new again! No more scuffs and completely resoled. Not only…read morethat, but they got it done quickly enough so I didn't have to miss a class.

I love love love this Macy's…read more My husband and I were shopping last winter for a great Gatsby roaring 20s party. A woman who worked in the men's section, by the name of Perla, helped us. We would not have known how to sort through all of the brands and styles of suits and tuxedos. She listened to what we needed and gave us her expert opinion. We ended up buying what she suggested and also got a very nice Men's winter dress jacket. It's felt like such a blessing that she was there and could help us. Months later, my son was visiting from college and needed a new suit for a wedding. While we were on our way there, I was thinking about her and hoping that she was there. She was at the counter and was able to come and take the time to help us. We found him a new suit, shirt, and a pair of shoes. I'm so impressed by how she was able to cut through all of the noise there and help us find something that worked for our needs. She's very kind and helpful. And I appreciate that She offers her opinions. It felt like having a personal shopper guide us. That matters a lot, especially I think in this day and age because often stores don't have that many people helping on the floor. If I hadn't worked with her before, I would never have known that I could even ask somebody to do what she did. She took the overwhelm out of the shopping experience. I give her five stars! Perla represents something rare and valuable that reflects well on Macy's and I wanted to share my thoughts about my experiences with her. I also felt like nothing about what she suggested was over the top and we actually chose to buy more than she suggested. It didn't feel like she was pushing merchandise on us. I mean, I am the one that went looking for her because of the way that she was with us the first time.

Stopped in just to walk around but saw they had a great sale on jeans. Quickly found what I was…read morelooking for and the 40% sale has me sold. The best part of the experience though was the help I received from Tanya in the Men's Department. She was kind, welcoming, and made sure I had the best experience possible. I don't live in the area but next time I'm here, I hope she is too!

I was on a serious hunt for a particular item which brought me here. I visited 3 TJMAXXes prior to…read morecoming to this one. This location looks dated on the outside - I was skeptical that I would not find anything. As I walked inside, I was greeted by one of the associates. Off to a nice start! I immediately started looking through the women's aisle and within the first 5 minutes, I FOUND THE ITEM!!!!! I was screaming inside! I perused through the rest of the aisles and found other good items. This store has a lot of hidden gems! Maybe because this location is so deep within Concord/Clayton, it hardly gets picked through unlike the other stores off Diamond or Ignacio Valley, or even the one located in Moraga. I don't care how dated it looks, it's now my lucky store =). I'm definitely coming back!

I really enjoy shopping at TJMaxx! Frank, security at the…read moredoor is always very welcoming & helpful every time I've come in! But today, was a different experience!! Came in with an exchange being needed! One item was a brand of dog treats that I never had tried before! To my surprise...I was told abruptly, that I cannot do that cause the package was opened!!!!! Now....HOW would I know that my dog would or wouldn't like them if I didn't let her try them?? REALLY!!?? Every store that I've ever shopped at takes a "disliked" item back!! if that is NOT possible at this store, a sign should be POSTED, stating the fact that.... "NO RETURNS, IF PACKAGE IS OPENED"!!! At 84yrs blessed, this is the first time I've ever encountered that policy, ANYWHERE!! ‍ Be careful "animal food & treats" shoppers!! NO RETURNS if Opened! Really crazy!!!