Went today 5/9/2025 at 5:46pm to return a pair of shoes that were NOT worn, the manager/supervisor…read morewoman there, whoever you are, that was the most insincere unhelpful interaction I have ever had in my entire life. You did not even LOOK at the shoes. What is with the bizzare winking at me? Completely unnerving. Reciept in hand and everything. $65 down the drain when im working 55 hours a week. Thanks ! I have ONLY shopped at DSW for 20 years. I will Never return to any DSW ever again, even if they opened one on the moon.

I finally found a pair of sneakers that fit perfect. I found the exact sneakers $15 cheaper at…read moreNordstrom's rack. The swish was a different color but exact same Brooks Adrenaline. The manager would not honor the lower price. And he was rude about it. I left over $200 on the counter and walked out. ADVICE: CHECK ELSEWHERE FOR LOWER PRICES ON EXACT SAME PRODUCTS!!! Wish I could give negative stars. UPDATE: DSW contacted me to tell me that DO NOT HONOR price matching with 3rd party sellers such as Amazon and Nordstrom's Rack.

This place is HUGE. Really great and vast selection with wicked great prices compared to other big…read moreshoe stores. Wish I had come here sooner, could have saved a lot of money! Also super friendly and nice staff Will definitely be making this my first stop for shoes from now on

I purchased fake brand Timberland boots from the Shoe Dept. I wasn't sure. I had to reach out to…read moreTimberland to ask about the boots. They were definitely fake and they weren't cheap. Now I know what to look for, I noticed they have the fake ones all the time. I'm not sure all the brand names are fake but multiple pairs of the Timberlands were multiple times. I wish I still had the pictures. The Timberland brand is a quality boot & you can look certain things they have and the boots don't. This is a thing. It's all over the internet. I didnt know until I was side-eyeing the boots. Buyer beware.

DSW remodel in Sept 2025…read more All the sections have been moved around giving a more modern feel with added neon signs, fun painted floor decoration, seating area and more. - new customization station area on the right (tote bag $30; adult T $15; kid T $10; -$10 for printing/embroidery/engraving) - coffee station - computerized shoe sizing for kids and adults - 2 seating areas - donation box I guess there was a an augmented try-on mirror (see your shoes with different outfits) but I didn't see it? I think the floors need a good cleaning from the remodel because all the shoes had sandy grit on the bottom from previous try ons. I went during off prime hours so there was no line for checkout, let's hope it stays that way!

I have mixed feelings about this location, my #1 disappointment is how long it takes to checkout:…read more at 11:30am yesterday, there was only one cashier working. ONE, and it is the week before Hannukah/Christmas!! Behind the checkout area was a (female) supervisor of some sort who was sorting boxes, and while that could have been for something important as well, perhaps getting customers who are trying to pay moving through the line would have been better??!! Check the DSW.com site before you pay because there may be a deal/promo code: I looked and there was a $15 off code with a $49+ purchase; I'll take the $15.00 (get a screenshot for easier checkout). On the good side, the clearance shoes have been well-organized each time I have been in (although there was nothing for me yesterday). The disappointing thing was that I had a difficult time finding the shoes I was looking for - black heels. This must be the most basic heel (except for a nude color?), but the selection was minimal because a HUGE part of the womens section was boots. Boots are great and it is December in New England, but they don't work with a suit at work, a wedding, etc. Sure you can order from the website, but you may need to order 5-10 pairs to find just the right one (and then schlep them all back to the store for a return). Lots of parking right out front, but so-so inside.

I need a walking shoe that deals with my tailor bunion and plantar fasciitis. That double whammy is…read morenot easy to shop for. Meet PR Running. The staff is so helpful and patient - From the moment you walk in, you are greeted with a smile and a true sense that the staff want to know how they can help. My most recent trip I had the privilege to work with Anne who brought me a variety of shoes and listened to my feedback. As they always do, she also had me walk in the shoes so she could assess my gait and how my leg looked walking in the shoes. The staff often consult one another and have another set of eyes and can tell just by squatting down to watch you walk that certain shoes are better than others. While the prices may seem high, the truth is that high quality shoes are just expensive and PR Running is competitively priced with the manufacturer websites. They also almost always have a sale rack where you can sometimes find your size! I have been buying shoes here for over ten years! I love to support this small business and hope they continue to thrive in a world of online shopping and big box stores.

PR Running came highly recommended by a friend, and I'm so glad I stopped in! From the moment I…read morewalked through the door, the employees were welcoming and attentive. Even though they were all helping other customers, each person made the effort to greet me and let me know they'd be with me shortly, which I really appreciated. I had the chance to work with Rich, and he was fantastic! He pulled up a chair so we could talk about my running goals and then did a gait assessment to better understand my stride and foot type. Based on that, he selected a shoe for me to try, then had me go outside for a quick jog so he could make sure it was the right fit. I really liked how he kept my running goals in mind while also making sure the shoes worked for my feet specifically. I left the store with a perfect pair of running shoes and couldn't be more excited to continue my running journey with the right support under my feet. Highly recommend PR Running to anyone looking for knowledgeable staff, excellent customer service, and a personalized experience!

Very unprofessional operation at this store. I purchased…read morefive bags, and the cashier didn't even give me all of my items, forcing me to drive an hour round-trip to fix their mistake. When I spoke with the manager, all they said was that "it happens." On top of that, I was charged for a speaker I didn't even buy. It's a basic responsibility to give customers the items they paid for and accurately ring up purchases. I will be avoiding the Marlborough Marshalls at all costs.

First time coming to this Marshall's from its previous location. I had specific things I needed to…read morelook for and found everything I needed. The store was nice and clean, the staff was in the process of putting things from the back into their departments. Had some interaction with some staff and they were very friendly and helpful. Good place for special finds for great prices. Good until I got to checkout....I thought I was doing well no line excellent right! Register person lacked customer service skills and it just wasn't pretty. Anyway, reason for the 4 stars. Would I got back yes.!

I NEVER take the time to write reviews, but the crew at Sneakerama is well worth the effort! I left…read moreabsolutely blown away with the exceptional customer service I received - something that has become a true rarity in 2026! Two years ago, I was diagnosed with a debilitating nervous system condition that has completely changed how I engage in fitness. But being the stubborn "gym rat" that I am, I have refused to give up lifting and sprinting. My condition has caused major changes in my gait, proprioception, and running mechanics, which have been causing me a lot of silly injuries. A close friend recommended Sneakerama, theorizing that maybe "the right" shoes could help. I was skeptical, but decided to pop in to see what all of the hype among my avid runner friends was all about! When I walked in, I was welcomed with a friendly greeting and immediately jumped into a conversation about what my goals were. When I explained my wild healthy history, Alex listened empathetically and almost immediately knew what I needed - a minimalist shoe with a wide toe box to help correct my over-pronation and balance issues. He came back with four different styles, each with unique features which he explained thoroughly and allowed me to take for a "test stroll"! I ended up choosing a very cool pair of Altras - a brand I had never even heard of before! The next morning, I tried out my new shoes at the gym and I was THRILLED! I felt much more stable and was able to better engage targeted muscles while lifting. These Altras are a GAME CHANGER! Not only do they have me feeling better supported, they've also given me my confidence back! :) Sneakerama is a hidden gem! I grew up in Worcester and had never. been inside... I wish I had discovered this place earlier! They are so much more than an athletic shoe retailer - as a family-owned business, they take pride in what they do and foster a special sense of community to all of their customers!

I absolutely should have come here sooner in life…read more I came here to retire a pair of New Balance so old they could be consider OG, and walked out with a brand new pair of Hoka. I would not have found these without a staff recommendation, and I am still amazed. I got the right shoe at a decent price. I also wanted to support a small local business who is involved with the local running scene. I would be surprised if I buy running shoes from anywhere else after this experience.

Maynard Outdoor Store is a really awesome small business with great prices and selection. I always…read moreget my shoes from there and their shirts are really nice too. I come every time I'm in the area. The service and friendliness of the staff and management is refreshing.

Nice local sporting goods store. It's great having a local store to go to. I have had several last…read moreminute runs there for things we need, they haven't let me down yet.