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    Shoe Zone

    5.0 (1 review)

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    15 years ago

    They always have the best prices. They have a wide selection of name brands, surprised me. Great service!!!

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    Burlington

    Burlington

    2.6
    (13 reviews)
    0.9 mi

    I was in Burlington Coat Factory yesterday and was very impressed with the service Saul gave me…read more I had a rug in my arms with no price tag. I asked a young lady at #1 check out if there was a floor employee who could give me a price for the rug. She told me to get in line. I explained to her that if I waited in the long line and I might have to wait for nothing since that would be my only purchase for that day I would have waited for nothing if the price was outrageous. That was when Saul told me he would help me after his customer paid for his purchase. I waited. He took the rug compared it to others and gave me the price. I then went and got in line and wait my turn. This is what makes a truly dedicated employee. Saul went the extra mile to make sure the purchase was made that day. Saul is an asset to Burlinton Coat Factory in Perris. Because of my experience with Saul I will shop this store often. I stopped shopping at the Moreno Valley Burlington store because two employees there were unfriendly and rude. They did not make me feel welcome and acted as though they were doing me a favor by taking my money. Great job Saul. I'll be back.

    I purchased a beautiful jewelry set called Guided by Faith for my daughter, but she wanted the…read moreCourage set instead, so I went back to exchange it. Unfortunately, my experience at the store was disappointing due to poor customer service from the cashier, Brianna. When I told her I wanted to do an exchange, she immediately seemed frustrated and asked if the item number was typed in or scanned -- which felt like an unfair question since I'm the customer, not the cashier. It was clear she wasn't confident with the process and took her attitude out on me. She took both jewelry boxes and then asked if I wanted to use my credit for the purchase. I had to patiently explain again that I was just exchanging one jewelry set for another. In the end, she gave me back the original item I was trying to exchange, which means I'll now have to go back and speak with the manager to correct her mistake. Because I still have the Wrong item. What's most frustrating is that I felt rushed and that Brianna was impatient just because there was a long line of customers. Being rude to the customer doesn't make service faster -- in fact, it can slow everything down and cause more problems. Good customer service is key, especially in retail, where a friendly and knowledgeable employee can make a huge difference in the shopping experience. I hope the store addresses this because with proper training and a positive attitude, customer interactions could be much smoother and more enjoyable for everyone.

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    Guided by Faith Jewelry set
    Guided by Faith Jewelry set
    Burlington

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    Shoe Zone - shoes - Updated August 2026

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