Really enjoying About Space. Easy process to get started, they offer some deals, and it's a good,…read moresafe location on the south hill of spokane.

The office space, the walkways, and the storage unit itself were very clean! easy access and very…read morehappy with the unit and the personnel I dealt with at "About Space", in Spokane, WA., South Hill area. Your agent on duty at that time (Stan), was great to work with. Very professional, organized, and friendly giving suggestions about storage, the property, and the security of the premises. I like the hours (5:00 am to 11:00 pm), for being able to access my storage unit. This makes it very easy / convenient to be able to pick up, or drop items from my storage unit, either early in the morning or later in the evening - all good! Happy to be doing business with About Space, in Spokane J. Smith

No problems at all with our unit or access. The office staff has always been pleasant and…read morecourteous. Having our "stuff" stored in a safe, accessible unit is one less thing to cause concern. Thank you South Hill Mini Storage.

They lie and do not want to help resolve an issue that they created. Hate hate hate this place. I…read morecan not wait to get my things out of here. And they do not give you the $10 credit that they promise to give you for writing a review. I have completed 4 and still have got nothing not even an acknowledgement of it being completed. So BEWARE of smiling faces, especially when they are "going over the details" because they are just a diversion to get you to sign an agreement that is full of crazy charges for every little thing and numerous fees that can be applied to your account. And make sure to read all of it because if you just answer a question based off of them reading it to you then you are the one who will be deemed as "falsifying" answers in the contract. Absolute criminal practices.

Excellent customer service and indoor storage unit. I would highly recommend their storage unit.read more

It's amazing Buxbear Storage in Hayden has NO issue in taking almost 400$ a month on rental of two…read morestorage units. But when u are owed a credit of 84.99$ i was told the management wasn't sure how to credit your Credit card. Now lo and behold was told the Owner dosent to overpayment/ credit back to the renter. Well it's a good thing I have a receipt from Buxbear showing I have the overpayment / credit due. Not happy with Buxbear or the owner at this point.

A+ facility. I've had multiple storage spaces there. Clean facility, secure and friendly. No…read morefake intro rates like some places do. Staff is on site and available. They also do uhauls

A+ storage facility! They even sell those cool out buildings and car ports. And id you need a…read moreuhaul they have them.

Awesome value. Jill at the appleway location was pleasant…read moreand very helpful with getting climate controlled storage unit at a great price!

This place is slimy. At first it seems easy, rates look comparable to others in the area, and…read moreservice is good. But after renting for several months, there was a sudden increase in rate from $74 per month to $129 per month, effective in a month. That's a 75% increase. 55 dollars is 74.3% of 74 dollars. I had some management folks doing creative math to create a smaller number, arguing with me about the percent. Reasons given for the increase include cost of doing business, inflation, going rates of other renters, and other factors. Peak inflation post-COVID was 9% per year. They're clearly gauging and trying to pass it off as normal. But they continued to advertise low rates online. The rates listed online, such as 69-79 per month for 5x10, are "promotional rates", I was told by the regional manager. I take that to mean that those are rates to lure you in. Upon reviewing my initial rental agreement, there was no mention that my $74 rate was a promotional rate, and no mention that I could expect a large rate increase within a year. I was given offers by the location to move to a similarly sized unit across the hall for a slight increase in rent. I don't understand why they would make someone move like that. Regional manager gave me the option to pay $99 per month for the same unit. I decided to take our business elsewhere. Imagine being someone who can't just move their things out within a month, perhaps due to age or disability. Or imagine being someone who lives in another part of the country. I myself am a busy healthcare worker and I don't have time for this. Some people have no choice but to pay the large increase in rates. I think they know this. I think it's built into their business model. I think it's really slimy. I think this place can provide a good short term service, but I wouldn't trust them. They are extracting extra money from folks with limited warning, knowing that if folks don't agree to rate increases, they have to go through the hassle of finding a different place all over. It's somewhat like extortion. Their parent company West Coast Self Storage has a website that says, "With West Coast Self-Storage, you get storing solutions from a business that you can trust." I strongly disagree.

Have had a great experience with them so far. Walked in last week and was able to sign up and get a…read moreunit right away. Prices are reasonable and better than other locations. Love the set up, easy access to my unit and seems very secure. I really like the convenience of the office hours and unit hours. I plan on moving from another unit in CDA to here over time

We walked in looking for storage - we were promptly shown the different sizes and told they would…read morehold the two sizes were we're considering for a week while we decided which to get. Came back a few days later and started service - the office staff was so helpful. We had three pods delivered and the office assisted us telling us where to put the pods for unloading and helped arrange for pick up of the pods as well. We are very happy with the quality and prices as well as the customer service we have received.

Scott was super helpful with getting our unit and helping with uhaul needs! He was great about…read moresending us paperwork for ending our contract with the storage unit (due to having a new house with ample space not the units themselves. Completely recommend for the nine mile area!

Reason for the 1 star review is that you cannot have multiple items in your allocated space even if…read moretotal length/width is not exceeded. Management requested that one of the items be moved because multiple items are not allowed in a single space. The contract/lease that was signed at move in has no mention of this caveat within it. Facility is still under construction but appears to be safe and secure with decent amenities. Relatively removed from the population density so that is a plus. Value overall is standard when looking at price to amenities/facilities Would not recommend unless specifics are outlined within contract at move in.

Way overpriced for what you get. And the owner (not the manager Rachel, (she is nice)) charged me…read moremore because I am 'not from here'