My husband and I found Craig on the web and wandered into his store in an office building on west…read more38th street one rainy friday afternoon. Craig spent a lot of time with us and gave us the opportunity to try out different beds. We found a bed we liked and told him that we were going to go comparison shopping before making a decision. He advised us to go to Macy's which has the best selection. He never pressured us to buy. We did go to Macy's plus one other store but ultimately decided that Craig had the best bed for the best price. We appreciated the time he took and the no-pressure approach. We now have our new bed and are totally thrilled with it. I highly recommend Craig as he knows his stuff and gives you the time and space to comfortably come to a decision.

Craig seems like a nice enough guy and he let me in without a prior appointment which was great for…read moreme, but the mattress he recommended was too soft for my body type. Woke up with worsening aches and pains after trying out the mattress (Summer field Ariel) for a 4 month period to REALLY BREAK it in, just didn't work for me. Thank you to Craig regardless because he let me return the mattress past the expiration date and was straight up with me. WOULD reccommend since he helped me out with that and gave me suggestions!! THANKS again Craig!

My boyfriend and I went to purchase our first mattress together because the one we have now is…read morehurting our souls. Anyways, we went for the sale and realized its not sleepys anymore but Mattress Firm. Same people though! Anyways, Daisy was awesome! Look for her if you decide to go here. She's so sweet and she really does help you out! I had concerns but she was understanding and did not force us to purchase something much more expensive. She even tried to help us look at cheaper options (which we didnt go with because the one we bought that day was not comparable) My boyfriend and I have been to a few furniture stores etc. where the sales person is just following you around, being pushy and just trying to make that sale. Daisy was just awesome and you can tell she just had a pleasure with us as we did with her! Daisy you awesome! =D Now we await our mattress

I wish I could give it a zero. I walked in to purchase a mattress I was told there were sales. To…read moremy surprise there were no sales and the sales man ( I say this loosely) was trying to convince me to purchase a mattress to the price of $2,500 dollars. I expressed I wasn't willing to pay that much and he kept pushing for me to take a payment plan. My brother who was with me said we should try somewhere else and if anything we could come back. This sales vulture said well you shouldn't come back since nothing appeals to you. I went else where and found a better mattress $1,800 cheaper. So thank you for sending me away. This is probably why there is never anyone in this store!

We had such a fantastic time visiting this location!…read more We stopped in to get some inspiration for our living room, and from the moment we walked through the doors, the experience was top-notch. We were immediately greeted by Raymond, one of the sales associates. He was incredibly professional, kind, and possessed an impressive level of knowledge about every single product in the store. Since the showroom is so large, Raymond was kind enough to give us a full tour, even showing us some elevated design options for bedroom closet spaces. When we focused on the couches, he took the time to explain the benefits of each model and encouraged us to test them out, making sure we understood all the perks of every item. It was honestly one of the best retail experiences we've ever had! A huge shout-out also goes to the store manager, Saloam, who came over while we were testing out furniture. He shared some fascinating history about the company--how Bob's started as a mattress business and expanded into the full furniture destination it is today. To top it all off, the store features a "Bob's Café," which was such a pleasant surprise! They offer complementary snacks, caffeinated and decaf coffee, and even real Hershey's ice cream. It was such a nice touch while spending a long afternoon trying out couches and mattresses. We also really appreciated how clean and well-maintained the restrooms were (a detail that doesn't go unnoticed!). We will definitely be back! Raymond took our email to keep us updated on the specific pieces we inquired about and to send over some future recommendations based on our style. We truly appreciate the excellent service and look forward to our next visit.

From the moment we walked in, we were welcomed with great energy and professionalism. Shamira, the…read moresales associate who helped us, was absolutely the best. She made us feel comfortable right away -- never rushed us, never pressured us to buy, and truly listened to what we needed. She was extremely knowledgeable about the floor furniture and took the time to help us find pieces that would actually fit our apartment space properly. What really stood out was her honesty and recommendations. Based on her guidance, we ended up purchasing better couches than what we originally came in for, and we couldn't be happier with the decision. Shamira's expertise, patience, and genuine care made the entire buying process smooth and enjoyable. If you're shopping at this location, ask for Shamira -- huge recommendation. You'll be glad you did!

Sell better furniture. I bought 2 "leather" recliners so I thought. Within weeks the material was…read morepeeling and discolored. I would not ever shop there again. Their keyword is DISCOUNT.

I bought a dresser from this location. I had the dresser a lil over a year and two dresser drawers…read more broke. I called the store told me nothing could be done because warranty expired. Call the goof thing... told to get it fixed myself ... what business does that !!! No worries ... I will Never buy anything from them again!

For 30 plus years, our family has been sleeping on Otis Bed mattresses. After our local retailer…read moreclosed and we needed a new mattress, we scoured the interwebs and found that the only locations that sold Otis Beds were on the coasts. We called Futonland, they ordered the mattress and it arrived in three days. It was amazing. The customer service person on the phone was so helpful and professional. It's as comforting as the heavenly new mattress to know people still care. Thank you, Futonland, for making sweet dreams come true. Written by an actual very happy customer.

My second purchase of a futon mattress & I should have purchased the recent mattress, which I eyed…read moreon several websites a long time ago. First mattress fro Futonland was satisfactory but it was all memory foam, as these mattress was new. It did last 10 years but had it for 12 years. Otis mattress, HALEY 110 is what I dreamed about for years. The depth (8-10 inches), is for real whereas I sit or lie down while I am way above as if I had a box spring underneath the futon frame. I don't need to struggle anymore off the futon. I can't even describe what it is like to sleep on it...!!! You can't any better than the best mattress for a bed itself. The firmness and depth is so powerful, while trying to fold the mattress onto frame, I thought the mattress was another model because I couldn't get it to fold. But I folded the side which was already folded in the box which made it easier, tried the other side again and both sides folded onto futon frame. I hope my description is understood. Kept mattress on floor for 48 hours, flipped on 24 hour time period, to let the mattress expand. On the folded side in the box, I had to place weighted laundry baskets and other items on two other sides for the mattress to completely touch the floor evenly. Mission accomplished. I purchased the mattress through email communication, instead of the in-store although I live in NY. The service online was excellent service, professional and last time I bought mattress in store, I noticed phone conversation & online service was a way for their business. So near or far - you can business with them and Futonland seems to be the only real store still in business for futon mattresses or frames, etc.

This review was written in stages…read more Part 1 of the process was top-rate - the purchase. Salesman CARLOS was super flexible and accommodating. He was nice enough in store and made it clear that he would honor the sale price I was considering on the day, if I decided to make the purchase later, after the sale ended. I did, and he did. But when there was a mix-up, and the bed I wanted wasn't available after he had rung up the order (it was the last one left in the whole city!), he more than made up for it. He called me back quite late in the evening (working late to make sure his customers are satisfied) to explain the situation, and offered me a much better bed for the same amount (which, remember, was the SALE price of the much cheaper bed). So I stuck with him and gratefully accepted his offer. Thanks Carlos! Part 2 - Delivery This went smoothly as far I could tell. I had to arrange my housemate to receive it while I wasn't there. The driver called me to confirm he was on his way (well within the reasonable 3 hour window arranged for delivery), and my housemate received the bed with no problems. Part 3 - the actual bed! I have no complaints. The bed is super-comfortable and I am sleeping blissfully a month in. We had some trouble putting together the frame, but that was probably more to do with our lack of technical skills. It's stable enough now.

As I walked by the store the workers (guy with greased up pony tail) on April 17th 2016 tried to…read moreflirt with my girlfriend. After I said something they continued a small back and fourth. On my way back in front of the store they laughed. When I called to speak to a manager no one answered the whole day. Talk about horrible first impression. You walk by the store and you would think its a drug dealer hang out the way everyone is standing outside and acting. The behavior is unbecoming of such a beautiful neighborhood and completely unprofessional for people working a salesman job. Not only would I never buy from sleepys but would warn women from walking by the store in fear of harassment.

Hansel from Sleepy's at parkchester gave me great service. During the course of the years I've come…read moreto sleepy's for 3 separate beds. Most recently like all the other experiences, I was helped and treated like a valued customer. I didn't feel cheated. I was treated. Thank you sleepy's.

My husband and I recently purchased a mattress from this location. The sales associate Gus gave us…read morewell-balanced customer service. He wasn't like associates from other establishments who would hang around uncomfortably until you purchase something. Instead Gus greeted us warmly and told us to look around a get a feel of what we liked. When we had questions he was by our side and his explanations of the benefits of different mattresses helped us pick the right one for our needs. Gus was honest about products and was able to help us find an affordable great quality mattress. He also honored online promotions that weren't advertised in-store which saved us a good deal of money. GREAT SALESMAN, GREAT SELECTION OF MATTRESSES! If you're in the area and need a new mattress, we recommend stopping by this location and looking for Gus.