Book ahead for pharmacy appointments and refills. We save on wait time. Pharmacy staff quickly helped me out even though short staffed. They randomly have deals so make sure to check out the whole store. Today they had to bunch of bananas for $2.09. When the cashiers are busy the staff will help you at the self serve. Overall great experience but they can use more staff in my opinion read more

Shoppers Drug Mart - Shoppers - Drugstores Near Me - Richmond, British Columbia

These mistakes happened 2 times already. When I was paying my stuff with the self serve counter, a lady suddenly grab my stuff and scan without saying a word, and then I asked her, excuse me, would you say something before you do that please, this was very unpolished, you suddenly cut in front of me and grab my stuff and scan without saying anything, that s not appropriate to handle customer, and what she said at the end of scanning, said do you want some discount? I said everyone wants discount, and you should say may I help you before touching my stuff that I was planning to do it myself at the self serve counter. That was very unprofessional way of customer service, and it just happened again today with tge same Philippine lady, and tge funny part was a assistant manager also jump into this when it happened, and I told her this is tge seco d time happened to me here with the same lady. But the manager didn t say anything wrong with this, didn't feel bad or not even apologize, and that Philippines lady was smiling behind, now I can understand why this keeps happening in to me, because the manager don't see anything wrong of this kind of approach to the customer.er. This store makes me feel like shopping in the third world country. Poor management . read more

**This review is for the post office service ONLY; not the store itself** I pass this huge SDM every time I go to the nearby IKEA, so I've often stopped in, usually to do some business at the post office at the rear of the store. I love the large, free parking lot in front and the convenience of getting a few pharmacy or cosmetic items and do my post office business at the same time. Well, maybe it's just my rotten luck, but EVERY TIME I've been to this post office, something has gone wrong, terribly wrong, on their part. My elderly parents live in Montreal (in the same house for the past 20 years). I had a special birthday card to mail to my dad for his 92nd birthday last August so I stopped at this post office 2 months prior, in early June, as I DID NOT want this card to be late. (It's bad enough I couldn't be with my folks for their birthdays, what with COVID and all). I had the clerk at the counter check that postage was right (I thought the envelope might be oversized but it turned out not to be). Anyhow, long story short, the card never was delivered to my dad. I got it back NINE MONTHS later with a stamp "no known address; undeliverable". Perhaps this wasn't this SDM's post office's fault. But all I know is, it's never happened to me before or since, mailing stuff to my folks. Next issue: I had a package to send to my daughter who lives in Portland, Oregon. Nowadays you need to download and complete a customs form online. This new regulation began around the time I stopped by this PO to mail the package and I wasn't aware of it. The nice lady at the counter said no problem, she can show me how to do it right there (there were no other customers at the time, thankfully). Well, my phone wouldn't connect to the form, so she said she'd do it on her computer. She was unable to do so, also. She said there must be a problem with the wifi connection or server in the store but her computer wouldn't let her access the form also. So.... I was unable to send out my package due to their connection issues there. (This is Canada Post! Unreal, to have unreliable wifi!). Last issue (and this one's the kicker!): a friend who lives in Coquitlam just had a baby and I had a little package for the baby and a card for my friend. Stopped here to send it out. The lady at the counter says I had an invalid postal code on the Coquitlam address. I said no way, it's right, I've sent other cards to my friend, no problem. The lady said the computer isn't accepting the postal code. I texted my friend on the spot and she verified the postal code. The lady at the counter said sorry, she couldn't make up a label for the package due to this issue and she couldn't manually override it, either. I was SO frustrated. Again, I left the store without being able to mail my package out. (Sidenote: I went to a Yaletown post office the following week and they mailed out my package without a word about the postal code, without a hitch or comment). I am so fed up with this SDM post office, I will never again go there. Three times I've struck out there. I'm done. read more

One of the advantages of going to such a large chain is the consistency you can depend on when going to different locations. Parking is no problem here, in the giant strip mall lot. The biggest trend I've noticed with Shoppers these days is the increasing amount of space they give the food section. For minor or frozen items, this can easily replace a regular supermarket. The other plus is always the enclosed Canada Post office. With that said, things here tend to cost more than usual, so you do pay a premium for the convenience. read more

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Very poor , I had two prescription faxed over from the BC Cancer Clinic on Monday afternoon. When i phoned the next day to check on when the script would be ready for pick up , Clerk advise it would be two days, unless it was urgent and if so it would be ready the next day. i asked them to handle on a urgent basis. Wednesday I called again and mad an enquiry to when I could pick up the prescription. I was told then it would not be ready until Monday (7 days) as it was a compound. At this point I asked to speak to the Pharmacy manager. Manager had gone home and would call me the next day..No call received from the store. Today I went to the store to pick up a prescription that they had advised was ready my email Auto renewal I made Enquire about the prescriptions from the BC CC and they advise that they could fill one of the prescriptions today, I just ahd to wait 40 minutes , to which I agreed. One hur later when i went to get the prescription i was told that there was a mix up and they hadn't started it and I would need to wait another 25 minutes I know that my business means nothing to this large store. Between my wife and I we have several medications that are filled here a monthly basis. Today the lost my business. Cancer is stressful enough with out a very unprofessional attitute from the staff at this Pharmacy! read more

My son needed cough medicine last night at 2am. Called and recording said open 24hrs. Got there and it was closed. Very disappointing and wasted my time, went to the one on Davie St instead. Change your recording so people don't waste their time. read more

Open 24 hours, this is the place that I go when I'm in need of anything in the middle of the night. I like this location because there's always parking (even some designated 30 minute spots). It's one of the largest store in Richmond, and although a little out of the way for me, it's always worth the drive. They have a full cosmetics selection, with a cosmetician on duty. They're usually pretty helpful in explaining different products, and finding the right one for you. I was looking for some mascara one time, and out of the countless brands and choices, she considered what I wanted in a mascara, and then narrowed it down to a couple of items for me to choose from. There's the 24 hour pharmacy, as well as a fresh food aisle. There's milk, eggs, butter, yogurt-basically some of the staple foods. They also have frozen dim sum, pizza, and other frozen foods for when you are in desperate need to fill your tummy. Bread, yogurt, naan (yes, they have naan!), ice cream, red bean popsicles, and all sorts of other "Asian" foods are available. I really like their 'organic' line of foods available. "Healthy" chips, popcorn, cereal, cookies...There's a photo center as well. It's a convenient one stop shop, and the 24 hour operating time makes it even better! read more

Location is good. But for a drugstore they are often out of stock on basic drugstore necessities (particular kind of mouthwash, hand sanitizer gels, big cotton pads). But worse than that, Customer service staff - especially at the checkout - is awful. Just awful. No smiles. Discourteous looks when personal check out is requested. Items thrown into bag. Today, I bought. Few personal size bags of chips which were literally shoved and slapped into the bag with heavier mouthwash and avocados thrown on top. To say I was stunned would be an understatement. Either morale is low of training is crap. Either way, I don't need to shop here. And will not. read more

*Convenient location, easy access. *Lots of free parking. *Open 24/7. *Excellent cosmetics section -- tons to browse through. *Postal service. -Greetings from a cheerful and smiley cosmetic counter lady upon entry to the store at 8:00 in the morning! -Half my errands for the day were done in one shot: pickup snacks for coworkers, flu/cold meds to get me through the workday, birthday card for a friend, drop off mail, buy transit tickets....etc. -Optimum Points: earned 150 points today. Awesome reward program. Already made several redemptions to date for gifts to myself. It used to be London Drugs, but Shoppers has pretty much become my go-to drugstore these days. read more

great location for the nearby folks who live here, mostly residential area. I particularly like this one b/c the cosmetics girl is pretty generous with the skin care samples ;) free parking. open 24/7. read more

I have to say that I'm not impressed with my shopping experience at this Shoppers Drug Mart on Cambie and No. 5 Road, Richmond. To keep the story short, I went shopping with my parents at the store and was made to feel disrespected and embarrassed by a store staff who identified herself as Theresa (she wouldn't provide me with her last name). I appreciate the store putting in extra effort to enforce the social distance rule and limiting the number of customers in the store, but what I don't appreciate is the fact that we were centred out just because she couldn't understand that we were actually following the store policy of one in one out at anytime. Her behaviour was just uncalled for and rude. I don't see how a company can tolerate that kind of attitude and behaviour. It will make me think twice about going back if I have any other choices. read more

I must pay their rent with all the redbull I buy from there almost everyday! Great store and location, clean and great selection of everything, also a mini grocery store read more

Go to this Shopper's at least once a week. Very convenient to drop by after work with free parking stalls. They have a Red Box outside and a Canada Post office to drop off mail and packages. Nice food selection with bread, sandwiches and even fruit now. read more

Just like any other Shoppers chain that I've visited only the staff actually seem nicer and more attentive. I was looking for eye cream and the lady in the make-up section was more than helpful. She went above and beyond her call of duty with me. read more

Bought nail glue from the Metrotown location for a function I was attending which i later did not end up using and still had my receipt. Went into this location to return as this location is closet to my house. I walk in to cosmetics and I see the cosmetics manager Jana helping a customer however she greets me anyway and asks me if she can help me with anything. I advise her I have a return and she tells me she's busy which I can clearly see so I tell her no problem to take her time as I need to pick up some other stuff anyway. I grab my make up remover wipes and stand back in line and I wait patiently. She finally finishes with her customer and asks me what I'm returning I give her the receipt and the item unopened still in it's packaging and she very clearly states to me she doesn't need to take this item back..I am thoroughly confused I ask her to show me where on the receipt does it say it's a final sale? She tells me at this point she's getting ruder and ruder and a bit aggressive as she explains that every shoppers has their own return policy and they can refuse a return... um ok.. but On what grounds was she refusing my return? She's all flustered and tells me she will return the item this one time as a courtesy to me... I'm sorry wtf? My money my return and no thank u I do not want any favours from the likes of u ... she insists to do the return and I. Calmly tell her after the transaction if she didn't wanna take the return she didn't have to. I didn't need a lecture telling me she is doing me a favour by returning my money! Which btw was 6.14 return and I purchased another item on top of that...I can't understand how disgustingly she behaved and I sincerely hope this horrible behaviour doesn't continue to happen. Really disappointed in Jana's professionalism and lack of customer service skills. Shame on you Jana read more

Worst store management i have seen. Tried to go back and return a box of kids formula i picked from another branch and the manager here wont take it. I show her the receipt and she says no this stuff is not on the receipt. U didnt buy this on this receipt. After much argue i went back to the original branch at rich,ond center and they scanned the receipt and then the box. No problems there. A fine example of worst customer care i have seen. Manager name was rachelle, i wonder who make these employees managers without proper training and management skills. Worst way to start your Jan 1st. I wish i could give 0 stars to this branch. read more