I am so pleased with the service i received when i walked in to purchase my dishwasher. the…read moresalesperson Vickey took very good care of me and was very responsive and helpful. The installation by Super Tech appliances was first rate! Gurdeep was so professional and the installation was at the time promised. fast and efficient. When you purchase make sure you ask for Super Tech to do the installation they are the best!

I've purchased the washer and dryer and was expecting it to arrive today Nov 25th. I've even took…read morethe day off to wait for it to arrive. But when the delivery guy arrived, he said that the dryer was dented and would need to request for a redelivery. This wasted my time waiting for my order to arrive and the amount of work I could of done. This was very unacceptable and when I chat with the store manager named Kyle, he said that there's nothing he could do to help fix this issue. Kyle said "if everyone comes back to us with the same issue then we'll be broke." So you're saying you have quality issue and that it's my fault for being unlucky to have received a defective one. So I was unlucky for having to take a day off work just to wait for my delivery for nothing and thats my own fault for not realizing that you have bad quality of handling products and that this happens often according to Kyle the store manager at Richmond. It should be the manager's responsibility for ensuring the product is in good condition before sending to the customer. why dont you fix your quality control instead by ensuring the product is good at the warehouse before delivering it to the customer and not having to arrive at my place before unboxing and realizing that its dented and then telling me that my product will be delayed. how is this fair for me or any other customers dealing with this?

Greate Service Fair prices and most things are in stock…read moreKnowledgeable staff. Generous 30 day return policy on most stuff.

One of several parts distributors in the Vancouver area…read more Parking is plentiful in the lot in front. The building seems to be relatively new. They have a lot of the more "professional grade" stuff for when Home Depot doesn't cut it. These guys are also the exclusive suppliers for certain brands, so in may cases one will end up here. Staff were friendly and super helpful. They were able to locate the part I was looking for, and had it ready for pickup when I showed up. No complaints. I'd definitely come back in the future.

Visited Richmond store Followed store clerk's suggestion…read morebought an electric rice cooker with a non-stick surface Rice sticks after first use Went back to the store and hope to add money to upgrade to a better brand The clerk said no Said could not replace after being used But if you don't use it first how do you know that the product has issue? The quality of the products sold has issue but unwilling to be responsible and help customer to replace Unreasonable

No fuss returns, pretty rare for an Asian establishment. Not much pressure for the indecisive as…read morewell. Browsing for a more contemporary-looking stainless steel exterior Tiger rice cooker and was told it doesn't exist. Sure it does, and just across the atrium too.

Being in customer service I understand people have bad days, but Lawrence from Midland Appliances…read morehad no excuse for his attitude and condescending tone. I told him I only had 20mins and asked for a specific refrigerator and that Coast has a promotion to see if he could match it. Not only could he not find the fridge but by the time we sat down and he agreed to match it, I had to leave. I asked if he could email me the quote and he straight up said "no". I asked why and he said, "I'm not going to send you something so you can shop me. If you want me to email you now, it will be to confirm your purchase." I wasn't sure if he was trying to hard close me but either way that is not how you talk to a customer. I was shocked and told him why are you arguing and speaking like this to a customer and he just simple kept quiet after so I left and immediately called in to speak to a manager. Now the reason why my review is not a 1 star is because of Stephan. He called me back within a couple hours and apologized on behalf of Midland and did his best to rectify the situation. I won't go into details as to what he did for me but I will say that if it wasn't because of his call, this review would be a lot worse. At the end of it all, I did end up purchasing a fridge from Midland because I believe in 2nd chances and hopefully this doesn't happen to another customer. I see others leaving negative reviews and it's easy to say bad things about a company but I also want to recognize the effort Stephan put in to try and make it right so this deserves to be posted.

A very bad decision to deal with Midland. Spent over $5000 on a Frigidaire Refrigerator, that…read moreshowed up with a) a broken drawer, b) a drawer that wouldn't close, c) a shelf that was not properly attached, d) a drawer runner that was completely missing. I spent months trying to get any attention at all, and finally after kicking up a fuss, the manager gave me the 1-800 for the manufacturer and told me to call them. You'll get a much better price on your appliances if you buy them on line, and the service will be the same as if you dealt with Midland. Don't make the mistake that I did... prior to setting foot in their showroom, take a look at their on line reviews, and check their affiliation with the BBB (they are NOT affiliated in BC). I dealt with their Langley location, and it has been a complete disaster. Ultimately, I will end up having to pay for a patch-job for what was supposed to be a brand new appliance. The experience completely ruined what was supposed to be an exciting new kitchen for our home. You can do better. Take your business elsewhere.

We needed a coin operated washer for our apartment building of 10 units…read more Our usual supplier, Coast appliances, did not have any machines in stock and if we did order from them our tenants would have to wait a months time before delivery. The lady at the front was professional and had solutions to any questions we had. On the day of the promised delivery, the driver/installers were quick and accommodating. I would easily recommend.

We tried to purchase a washer from here. they said they would deliver it within the week. we…read moreexplicitly informed them that we worked 9-5 hours and would need the delivery after that. they assured us that would be fine. we made this purchase June 20th. as of July 5th we have still yet to receive a working washer. they had sent it to us this past week and it turns out. BROKEN. they sent a technician and he was great, but he determined it was in fact broken and they will be following up. we have yet to receive a working washer and it has been around 3 weeks. this place is a disaster and it's disgusting that we have had to wait this long. we've had to do our own laundry at a local laundromat, and take time off in order to accommodate this. I didn't know that buying a NEW washer had so many additional charges of time and money on it.

Can't be more frustrated than I am with this store…read more I bought a portable AC in 2023, and it only lasted two summers before it broke down. After going through the warranty process, I was told the unit couldn't be repaired and was given store credit because I purchased the extended warranty. What a fucking scam. I was credited $450, but after shipping fees, environmental fees, and other bullshit charges that the warranty apparently doesn't cover, I could only use about $370 of it. The rest just vanished. So much for "full coverage." To make things worse, they didn't even have the replacement model available. I had to choose the only model they carried, and then they ran out of stock. Their solution? Pull one from Ontario. I placed the order in mid-May, and I STILL haven't received it. They tell me it takes 4-6 weeks to get to BC. Are you shipping this thing from a fucking third-world country? This is an absolutely fucking terrible way to run a business. The extended warranty is a joke, the replacement process is a nightmare, and the customer experience is complete garbage. AVOID THIS PLACE. DO NOT BUY THE FUCKING STORE WARRANTY. Ultra fucking shit.

This couch broke after only a couple months of moderate use. Upon opening the couch from the…read morebottom, we found that the entire front board of the couch was dry rotted and filled with wood glue. It was basically crumbling. Since the couch frame seemed to be compromised from the very beginning, we decided to reach out to Leon's since their website says it has lifetime warranty for the frame of the couch. After spending 20 minutes trying to convince customer service that this couch did in fact have lifetime warranty included for the frame, they eventually agreed to get us a new wood frame free of charge. And we were expected to pick up the "frame" (all they gave us was a single board that probably cost about $4) from the Leon's store ourselves and put the couch back together ourselves (mind you, we live in an apartment). In the end, we were forced to spend hundreds of dollars on building supplies and the car rental (since we don't own a car), as well as over a day of time trying to replace the rotted board in this slapped-together couch, all because of a major manufacturing defect that shouldn't have been there in the first place. Long story short, Leon's is clearly not above selling you garbage, and if you figure it out, they'll do the least amount possible to accommodate you. For the price that this couch retails, you'd be much better off shopping somewhere else, or, honestly, building a couch yourself. Also, while I'm writing this review, I might as well mention that none of the covers are removable, every crumb or piece of dust sticks to the fabric, and after breaking the couch in (no pun intended) you'll sink into the middle and not be able to sit on the sides. Overall, huge disappointment and massive waste of money. We will not be shopping here ever again, and neither will our family or friends.

Our oven broke down in the middle of July and the retailer that we bought it from recommended Fast…read moreTrack Appliances which appears to be intrinsically linked to Ben's Appliances - their phone snd messaging systems are linked and they show the same address on their websites. While the initial call and appointment setting process was reasonably smooth, things went downhill from there. Once we got the quote and approved it, it took over two weeks before they ordered the part. They indicated that the part should take 10 to 14 days to arrive. Over the ensuing 8 weeks, whenever I called to get an update ( I only succeeded in getting through to them 4 times from over 20 phone/text attempts. I was told they either didn't know what was going on, the part should arrive today/tomorrow and/or they would get back to me with an update. Nobody ever called me back or responded to phone or text messages. We eventually called another service provider and had everything complete within two weeks. Completely abysmal customer service. I would recommend that you stay away from this company.

The response by the owner to my negative rating amplifies the lack of corporate responsibility I…read morehave experienced. Nobody gets up in the morning to write a negative report about anybody. Nobody has even time for that. Besides, I'm not the only one. It would have been more convincing to apologize to a disappointed customer and offer a venue to improve upon the experience. Many negative reviews can be changed into a positive one by smart business owners. Again, this opportunity was not even attempted here. Which serves to solidify my initial observation and impression.

A friend brought me here to look for plants. And my first thought was WOW! I expected a selection…read moreof plants such as those at Home Depot but I was overwhelmed with the variety of indoor and outdoor plants. I saw all the ones I wanted: jasmine, basil, lavender, nastrum etc. and a lot more. The rows were endless that I didn't have the time to finish going through the place. It was that big. Plants were reasonably priced and parking was free. Definitely will be back on another sunny day to go through the selections.

Came to look at some roses and yes it's a bit late in the season but my significant other wanted…read moresome so here we are . As expected David Austins are nowhere to be found this late in the game but their roses selection is still quite modest , with prices ranging from about $23 - 40 for a plant . A small selection of Mimosas in the greenhouse kept me entertained for about . . . 5 mins . Haha sounds long right but they're just so fun to fiddle with . A rack full of seeds for most-utilized Chinese herbs and veggies are helpful . Store owner/cashier lady was eager to help and will answer any gardening questions that you have that's . . . pertaining to your purchases of course .