Shoppers at New West Skytrain station at the cosmetics department has the most wonderful knowledgeable staff, "Sylvia" By far my experience and interaction with her has been very pleasant and positive. She always ensures that I get the best service and recommends prodctis that truly has been so good. She understands my skin care needs very well and never at once she hesitates to take her time in explaining about products while being mindful of other customers around. She had never failed failed me. She makes sure I get the time, attention and the best service with a very friendly, warm, inviting and welcoming, atmosphere where sometimes I just go in to say hello to her and not shop. She is that wonderful. She always has positive attitude, smile, always looking gorgeous and so beautiful. I love talking to her and getting to know about the products. She is very open and culturally diversed. She is not about selling. For Sylvia its all about finding the right products and make-up that works for my skin type, being able to afford it and loving the products. She is very soft spoken, caring sweet and genuinely cares for her customers. SYLVIA is the BEST. If someone else helps me during her absence I don't get the service. Sometimes I even walk out empty handed knowing if Slyvia was there I would have at least felt welcomed and cared for. I'm so grateful I found her. I just wish she was the manager of cosmetics department so that others could follow her as role model. Thanks Sylvia for always making me feel beautiful and helping me out. read more

Purchased an $80 Smile Direct Club teeth whitening kit from the 1202 West Pender St SDM in Vancouver and the whitening pens turned out to be defective. SDM refused to refund or exchange the product for me & referred me to the manufacturer. The manufacturer said there is nothing they can do because the item was purchased through the retailer, therefore I must deal with them. SDM declined my request once again. Complete disregard for fairness & decency in this situation. read more

Shoppers Drug Mart - Drugstores Near Me - Vancouver, British Columbia

Had it with this location. I go out of my way to be polite and appreciative when I go in there, cause I know the location has major challenges for the workers - and the frontline staff are genuinely lovely, especially given what they must have to deal with - but the man identified as "the manager" (perhaps he's the owner?) is uniformly scornful and unhelpful. Done being treated with suspicion and prejudice because, I dunno, homophobia? or maybe he just hates the job and allllll the customers? at any rate, it's irrelevant. Done. No more. I recommend any of the pharmacies on the Drive over this one. read more

Before you decide to get a shoppers rewards points card, know that they will not transfer your points to family if you die. That's shady af if you ask me. If you do have a card, id suggest use all the points and cancel your card. That's just bad/evil of them if you ask me. read more

I love SDM and I needed a particular item and was in this area today so I decided to pop in this store. (See my related review for the Kingsgate Mall which this is in). This isn't the largest SHopper's Drug Mart store, nor is it the poshest or most contemporary, but they have the basics and then some, and the price points are fairly decent (as they are in their other stores). I like how they are a member of the Optimum rewards program (along with No Frills), and they have decent food aisles here (even fresh produce!). There are definitely good deals to be had. My lackluster rating is mainly due to the confusion and inefficiency at the check-out counters. When I visited, there appeared to only be two open and most people were lined up at one as there was some sort of problematic transaction going on at the second cash (read: problem customer and/or complicated return of some sort). Once the "problem" customer left, the casher moved over to the counter at cashier 1 to talk to a customer about something, leaving me and two ladies in line behind me wondering, is this second cash open? Did the cashier just abandon ship without notice? We all asked each other, are we in the right place or should we join all the other people in line for cash 1? It was odd. (There were so many people waiting to make purchases, at least 3 cashiers should have been open). Finally the lady ended her conversation and returned to cash 2. As I walked up to the counter I nearly tripped on a rubber mat that was on the floor (not affixed to the floor though. One edge lifted off the floor and I nearly fell. Hazardous!). This store could use some serious upgrading. Even the swinging gates to get in and out of the store are outdated and not user-friendly. read more

This is my favorite Shoppers. I think the reason why I love it is because it feels like home. I know most of the staff by name and they engage me on a personal level which I love. This shoppers is also located in Kingsgate Mall and is carry central. They are open until midnight which is great especially if your in need of prescriptions. The store is well organized and its easy to find items. Prices are fair and they do have a optimum point system. I noticed they have now started selling presidents choice items which I'm not a fan of. At this location you can purchase some fruits - I guess this is convenient. It's my regular stop so I will definitely be shopping here, I've been doing so for decades now. read more

Shoppers Drug Mart - Front of the store - Drugstores Near Me - Vancouver, British Columbia

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I always come here because location is near where i live,theres canada post inside and its located inside a small mall....one of the reason why i love this place is about the soap....bath soap! Since childhood i only use this brand safeguard and when i came to canada 15 yrs ago i was so happy when i learned that they sell it here....im lovin it...clean and smells awesome... read more

Shoppers Drug Mart - Drugstores Near Me - Vancouver, British Columbia

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I have been using this pharmacy for more than five years. Over the last 2 years I have had a lot medical needs in my family and have had countless faxed prescriptions that various doctors sent to this pharmacy go missing. Sometimes when I insist that the doctor sent the fax, they look again and find it. I only used it as long as I did because it is the shortest walk from my home and I've been swamped with caregiving. I am not going to use it again. read more

I refuse to go here as they always can't find my fax referral for rx. It's exhausting to grt a hold if someone, i now use Mednow, Little Mountain Pharmacy, as they deliver for free and charge less prescription fees, all from the convenience of from an app, Bye trashy Kingsgate, where dreams go to die! read more

Our family has been having prescriptions filled here for years. It near our home and conveniently located. Each time I or my wife returns from an experience at the pharmacy we recount how discourteous the staff are. We often talk about never having our prescriptions filled there ever again but the nearness to our kid's school made it too easy. Last night when I came to pick up my medication I stood waiting at the wicket as the three staff willfully ignored me for over four minutes. It's almost as though they compete with one another in their refusal to acknowledge a customer is standing there. Only after raising my voice to ask if they were open for business did someone come over, only to treat me with rude disregard. It feels like asking for service is an inconvenience to the staff who are unprofessional and unpleasant. I will drive out of my way to avoid this pharmacy now and feel embarrassed that it took this long for me to arrive here. I'm not surprised to see so many scathing reviews on Google. I cannot believe who ever owns or manages this pharmacy cannot seem to recognize the abysmal service issues plaguing this place. The Shoppers Drug corporation should really investigate this franchise. It is disgraceful. read more

Customer service at this location is the best! I had some problems with the gift card and they were very patient and really helpful (although the problem is not solved yet, which is not their fault at all). They are friendly with no fake attitude. They all are just genuinely nice and good hearted people. I wonder if they recruit those awesome ppl or train them that way somehow. Maybe we all need to be trained by them to be nice to each other. The manager Annette is just soooo nice. Julia was very helpful as well. I felt like I was talking to sisters :) Thank you for your help tonight! read more

I am in this store a few times a week to go to the pharmacy for a friend, where the knowledgeable and warm Linda is always helpful. Her smile is amazing especially first thing in the morning on a grey day. The senior pharmacy technician is the caring and multi-talented Maria who takes a personal interest in the care of seniors in the area who need their prescriptions delivered. She works long hours, often starting before the store opens and keeps a wealth of detailed information in her head as well as fitting in home visits to customers. Working in a pharmacy is so much more than a job to Maria and her compassion is evident. I feel that I am in very good hands here with these women. Otherwise there is a fairly large grocery area including an increasing variety of Greek yoghurt, a post office, cosmetic department and a photo finishing section. read more

Have been standing at their post office for 25 minutes. Line has moved once. One staffer is slower than hell and his colleague is doing much less. Brutal. read more

I am in here allllllllll the time, is my local! Has everything I need, just your typical Shoppers. Beware, as there is often a long queue can build, which always seems to fill with the most impatient people put on this planet! The staff aren't always the most friendliest of people, but after dealing with some of the customers here, I wouldn't blame them! Bonus points for having a post office at the back that often stays open till 9pm, very handy! read more

I really like this particular Shopper's because they carry Punky hair dye ($10.99), Jerome Russell's bleach ($2.99), AND Manic Panic ($14.99)! Perfect for when you want to dye your hair and you really can't just wait for the order to come through the mail. read more

It's a shoppers drugmart, we all know how they are basically. They've got a vast makeup/beauty section, along with food and freezer section. What stands out for me here is the pharmacy. I've had problems at other pharmacies (London drugs, superstore, etc) but never one here. The staff is friendly, and fast with your order. There's also a nice little seating area where you can chill during your short wait, but I usually grab groceries upstairs at buy low and by the time I'm back downstairs, it's good to go :) read more

If I'm around Main & Broadway and realize I need something urgently, I am very glad this Shoppers is there to serve me. Apart from that, it's a smaller location with only the kinds of things you'd expect, but when you need t.p., you don't really care how many kinds, or how much it costs. Know what I mean? read more

Shoppers Drug Mart - Drugstores Near Me - Vancouver, British Columbia

I'll give this location 1 more star because they have the post office and the post manager is awesome. He knows his sh*t and he is efficient. Other than that, this shoppers is ok. Sometime you get a few sketchy people in the store, which I feel is due to its location in Kingsgate Mall. I don't like how the exit is separate from the entrance. I stop by at least once every 2 weeks and will continue to do so. read more

TELL ME WHY IT IS SO HARD TO GET A REFUND FROM THIS STORE.This happened twice already.I work in a grocery store and I know the rules. The first thing that happened is when the cashier forgot to take the coupon out in my item so I paid full price and 2 days after I went there and explained what happened,one of the cashier said that they don't do refunds.I got confused because I wasn't really asking for a refund,I was just asking him if I could get them to take out the coupon but still no they can't do a refund.Was it my fault because the cashier to forgot to take out the coupon?Again,I work in a grocery store.If that was my fault that I forgot to take out a coupon from a product then it's the customer's right to tell me to take out the coupon and give them the right amount of price that they're supposed to be only paying. Second,I bought an item that is on sale for 4.99 and I got charged for 9.99(regular price)instead and so I went there a day after I bought the item.I only had my receipt because what's the point of bringing the item if my only problem was that I got charged for a regular price and not the item being bad,opened or anything else.Two cashiers helped me and they said that I have to bring the item so they can scan it and return it and REPURCHASE IT.I was shocked when they told me to bring the item with me so they can refund my money and repurchase it for a sale price.I should get it for free but they really don't want to do it.This is so stupid it wasn't even my fault but I had to make time to go back here and just be disappointed for treating customers like this.I never did this to any of my customer. I am never shopping here again!I'm pretty sure I am not the only customer that dealt with this kind of situation. read more

Probably the most exciting store in the hood, of Kings Gate Mall lol. Bright, and nice service, not as so cramped either. free parking. open til midnite. read more

This is the worst of the shopper's drug marts I have visited. It has nothing to do with the location or staff, it is primarily just that the layout of the store is not great and there never seems to be enough people manning the cash registers. Whenever i visit, I allot 10 minutes extra for time I know i'll spend in line. I was unable to find tape here as well which was a bother. I figured it would be in the back to school section or right beside the gift wrapping, but neither seemed to house a fairly simple home-product. I would consider changing my review if ever I was in and out in under 10 minutes. read more

Please take your make up gals off commission and pay them a salary. To be constantly interrupted while shopping is annoying.... no means no.... literally gal was on me 3 times asking me if I needed help after I clearly told her NO! I felt pressured and was not a great experience. Scizzor Fairy read more

Who doesn't stop in a Shoppers every single time they see one? I mean, doesn't one always need something from here?? Sure, this is a smaller location, but they've got all of the standard drug store ish like razors, body cleansers and maintenance goods (deodorants, make ups, vitamins, the works), magazines, Essie nail polish, seasonal items (like Easter candy in February, Halloween ish in September, Christmas goods in October) cleaning supplies, and (obviously) a pharmacy -- but hell, you can even get a brick of cheese, a 2L of your favourite pop, and a frozen pizza at Shoppers. Add that, a pack of ciggies, some cherry blasters, and you've got a party. read more

Never anyone around to help me and kind of snotty attitudes. give me London Drugs any day

I will never return to this pharmacy. Firstly I stood and waited for twenty minutes waiting for the pharmacy assistant to enter my prescription into the computer (she must have been new, I get that!) but her coworker who was helping her could have asked me to have a seat or return later, but she didn't, instead she let me watch her coworker struggle. That's fine real I can handle it. I came back half an hour later to pick up the prescription and asked to speak to the pharmacist since this was a new medication for me. When he came over I asked him if this medication was safe to take during pregnancy. His response was, "does your doctor know you're pregnant?" I said "yes", I am very obviously pregnant (8 months) "but she has prescribed me medication in the past that was unsafe, so I need to check this time that it is ok to take this medication." He responded that if she had written the prescription that it was fine and that I wouldn't absorb much of it anyhow and then he walked away. He did not look it up and did not ring through my purchase. I waited a further five minutes before somebody realized that I had not paid (I should have just left at this point, that's what I get for being honest!). Finally when I got home and looked up the medication online, it is quite UNSAFE to take during pregnancy. So glad I asked the pharmacist! One star for the poor trainee for her struggle because I am feeling rather generous today. read more

I used to visit this Shoppers pretty much once a week but then the one on Fraser opened up by No Frills and I switched. Why? The lineups to pay can get pretty long and the parking situation is not always the best. Also more people visit this one and the merchandise pickings can be slim. Their post office is great and the people there friendly and it was easy to rent a mailbox when I needed one for a while. If I am in the area I will pop in for something that I need to pick up and visit the liquor store too. read more

This is the location that is inside Kingsgate Mall. I've been in here with my best friend a few times to get some protein bars before a show and some ear plugs. Well organized and the staff are really friendly. Be prepared to have security follow you if it is late. I am glad that this place is 24 hours. read more

Postal Outlet Staff are very slow and not very good communicators. I ship commercially and always have a pile when I come in - they get confused and seem reluctant - actually even suggesting I print out postage at home. They are nice and my designated outlet but I go elsewhere for everything other than pick-ups. As far as the store goes it is standard Shoppers stuff...it is convenient but line-ups are often long and disorganized ....and be sure to check expiry dates on the food before you buy it - I won't elaborate. read more

Don't go to the pharmacy there. Some of the pharmacists have acted annoyed just to see me. My doctor sent them a form for me to sign and send to Pharmacare. I signed it there thinking naturally that they would send it to Pharmacare. 2 days later I went in to check if the coverage had went through for the medication and they said no, I asked about the coverage that was requested and it was not even looked into. I called Pharmacare and the form was never sent to them. I called a lady (at Shoppers Pharmacy) about it later that couldn't understand what I was saying after repeating it at least 5 times "that I came in to sign the form", she just kept denying that they do that, like it didn't happen. I called again that evening and they didn't know anything. Said they would call me back but didn't. I finally gave up and went to my doctor's office and signed it there. I have since transferred the prescription to another pharmacy. read more

The pharmacy here is the worst organized I've ever been to. I am on regular medication and it's the closest to where I live so that's why I use it... if there was another option nearby I would not. The staff in the pharmacy never have any idea where my prescription is; there appears to be no system back there. I feel bad for the staff because I don't think it's their fault, it might be the manager. Either way, no one cares enough to invest the time to organize it better. If it wasn't part of Shoppers and was independent, there's no way it would survive. read more

I never went back this shoppers because ten years ago, I swore at an employees of theirs and the snotty manager banned me for a long time, I helped Scrape records at that time, and those songs did have colorful language in the songs. and the lineup at checkout is just bad, not enough cashiers to handle the flow, a long time ago, I was running for JJ the post office personnel was great. The beauty advisors were great she helped me with my purchases. I meant great farewell for this store, of course it was Kingsgate mall, I guess the clear outs aren't just as good as the other ones in other parts of metro Vancouver. Sorry, Jean :) no hard feelings, eh? read more