Unfortunately, had to call Maryland appliance repair LLC more for my Samsung refrigerator which was…read morenot cooling properly. Mike diagnose the problem quickly and get the best fix he could given inherent issues with the refrigerator. Cannot recommend this company anymore highly than I have and the only drawback is that their popularity has resulted in longer wait times to get to customers. Great people to work with

All went well came to my home when he said at the time he said and had my problem fixed within an…read morehour

We have of those (apparently) problematic double sided fireplaces. Several opinions from local…read morecompanies were that we can't actually get much heat from them. After considering and discarding most of our renovation options, we decided just to improve the look of the log set, and the efficiency of the burner. In spite of mfgr back orders and other minor issues, Callahan's staff was responsive and great to work with; especially AJ and Bredon. Definitely recommend.

Im not the type to waste time with a bad review but in this case maybe it saves one person from the…read moreterrible experience I endured and I will have done a good deed. From the manner in which I was spoken, to very clear price gouging tactics being used in addition to strategic deliveries ensuring your paying for product you'll not need until next year by unexpectedly filling tanks outside necessity or demand . Clearly not a shred of compassion or understanding for the average person doing their best to get by. Both office staff and management/ownership should be ashamed for representing local business this way and also for failing to uphold the most basic value in life, simply just be good human beings!!! How can a company like this claim to serve their community? Bullies who are no better than scam artists is who this company really is. Serving their own interests is the only concern.

If I could give a negative star rating I absolutely would…read more Whatever you do, DO NOT CONTACT THIS COMPANY FOR HELP. They are the absolute WORST. Edward Dobbins was scheduled to assess freezer and dishwasher. I followed up with Family First to confirm whether the appointment was made. She was hostile and yelling stating "GE has no right to schedule for Family First." If true how would a consumer client know? After providing account details, she LIED claiming the appliances are not under warranty. GE (who assigned this pitiful organization as a sub contractor to perform the needed work) confirmed the warranties ARE VALID. Same female continued to share "GE refuses to do anything to correct the issues and it is out of Family First's hands so they closed both service tickets, without following up to inform me. I made a follow up telecon w/ GE the service advisor was surprised at the DISRESPECTFUL treatment I received and revealed that what Family First shared was untrue. Two new service tickets were created AGAIN, a GE CERTIFIED technician conducted an in home assessment, created a report, called twice to follow up and provided me step by step detailed guidance. I followed the steps and am awaiting follow up actions from GE. Services Dishwasher repair, Refrigerator/freezer repair

They do not call back they do not show up they LIE and said they message not true. The guy is…read moresupposed to come on Sunday !!??? Never showed up never got follow up call GE is unable to get a hold of them I highly recommend that they go out of business. I highly recommended GE to cancel their service agreements with them. Do not use them. Do not call them.

Just had Austin install out new Whirlpool microwave. He was here on time and did and excellent…read moreinstall. The wife and I are very pleased with his service and would recomment to everyone we know. His labor was more than reasonable. George and Kathy Ireland 6/2/2025

Excellent repair of all major household appliances. We had an emergency situation and they dropped…read moreeverything and responded immediately. Best service on the Eastern Shore of Maryland! Professional, fast, friendly, and reasonable prices. Highly recommend.

Made appointment- no show no call - it is almost virtually impossible to call a person anymore to…read moreinquire about any piece of your service. When I finally did get a hold of somebody, I believe I was speaking to people in India. They had no interest in anything other than rescheduling.

Mike, the service tech, was prompt and professional. He quickly diagnosed the issue and had the…read morereplacement part with him. He was conscientious and friendly. My complaint is the cost, which does not reflect on Mike's service. The cost was $568 to replace an evaporator fan. The part is $75. The diagnostics were $130. The remaining labor for about 30-40 minutes was $353! Pretty prohibitive.

Superior service from this company. Not just the technician - Travis - who is clearly well educated…read morein his line of work, but he was very thorough, organized, top-notch service all around. The support staff behind the phones are as well very polite and provide timely updates to the repair status. I will 100% recommend this company. Managers & Owners should be proud to know that top tier employees are representing their company in the best possible way.

Chesapeake Home Appliance Service no-showed for my confirmed January 21, 2020 10am-1pm service…read moreappointment. I did not receive any response to my follow-up voicemails. Obviously I will not provide them any future business nor will I recommend them.

I had 2 appliances Washer/dryer with minor issues and they charged me $150 for each to start as a…read morevisit charge even though they are right next to each other. the whole thing lasted 30 minutes and cost almost $600. I see that many others have had the same issue, I wish i had reads this first.

BEWARE!!!!! The appliance company is out to SCAM you and take your money! I called to have my dryer…read morefixed bc it was going off early when the sensor setting was being used. Told them I ordered the part in case that was the issue. Was quoted a $175 diagnostic fee, in which never happened! The tech just installed the part and charged me $317. The dryer is still experiencing the same issue and now they won't come out and fix the issue and say the part is not under warranty. And the kicker is when you sign, you don't even see what work the tech actually completed bc it's just a signature block. And Tara the Manager and Tony the tech both refuse to return to fix the issue now or my calls.