He's been my eye doctor for over 20 years, and I have been very please with his care. Practical,…read morestraightforward, very knowledgeable. Staff has been nothing but courteous to me.

Staff was so rude there is no way we can bring my Mom back there. Dr. Distelman was great for the…read morefirst surgery my Mom had but we have obtained a referral to a different doctor at this point. Erin, who answered the phone, talked loudly over me the entire time and would not allow me to speak. Then she said she didn't need to speak to me, which I am on her HIPAA because she can't coordinate her care on her own, to have my 79 yo almost blind mother call her back because she did not need me yelling at her. This was after I told her she could not see well enough to do that. She happened to be on speaker phone and my daughter an RN was listening as well as my Mom were present. We are both in healthcare and at no time was I yelling at her. She was raising her voice to me clearly not wanting to assist us. I still can't fathom what she did to me.

We took our daughter to Padula Institute of Vision (4+ hours away from us) for about 2 years. We…read morehave spent a small fortune (approx $15k or so) on glasses, evaluations, and vision therapy in that time. We saw some improvements in the first few months, and I suppose that is why we continued going as long as we did. Unfortunately, we did not observe much improvement after the initial few months. Even so, we kept going back, believing that eventually things would begin to improve again. We had the required 6 month evaluation ($3k) done in August 2025 and received two new pairs of glasses ($1k) on September 25th. Our daughter expressed discomfort with the new prescription at the appointment, but she was told she would adjust. Over the next few days, she began experiencing some concerning symptoms- vertigo, nausea, dizziness. She had two concussions in less than 2 weeks after receiving the glasses. At the ER, the concussion doctor suggested getting her eyes checked. We went to an eye doctor who suggested not using the glasses to see how she felt. She almost immediately started to feel better. Over the next couple of days, all of the concerning symptoms went away. She has been stable on her feet, and hasn't walked into walls or hit her head again since. We suspected that something in the new glasses prescription was adversely affecting her. I emailed the office to request a refund for the two pairs of glasses as they are unusable for her. The office manager kept suggesting I schedule a virtual appointment, which would be another $225. I fail to see how a virtual appointment will benefit my daughter in any way. Eventually, she refused the refund for the glasses, insisting I would need to make an appointment to be seen virtually. I will not be handing over more money to them ever again after this. After all of this, I went through some of my paperwork from Padula Institute and found something concerning. When my daughter was first evaluated at Padula Institute, her pupillary distance was reported as 64 on her evaluation and related prescriptions (dated 8/7/2023). I found the two most recent prescriptions from Padula Institute (dated 8/18/2025 and 11/26/2024) and the pupillary distance was listed as 60 for her main glasses and 58 for the reading glasses. A pupillary distance discrepancy of 4mm can cause side effects such as dizziness and disorientation. My daughter was experiencing these symptoms when wearing her Padula glasses, and even expressed discomfort when she first tried them on. By the way, I should mention that her pupillary distance was confirmed to be 64. I had her evaluated at an eye doctor right after the recent concussions (October 7th 2025) and she documented her pupillary distance at 64. Now I find myself questioning two previous concussions (5/2/25 and 11/2/24) she had BEFORE the most recent incident detailed in this review. Was the discrepancy with the pupillary distance a contributing factor in those events? How long has this been happening? These glasses were supposed to be helping her. Now we have to deal with the medical bills and aftermath.

Dr padula and his staff have designed custom prizm eyeglasses and to this day are doing eye therapy…read moreso I can get back to driving ! Much appreciated !

I am really upset with these guys! I had a great appointment with a new eye doctor who was so…read morecaring and great. He really helped me with suggestions for my dry eyes. Sadly, the prescription that I use for my dry eyes is VERY expensive ($250) but the eye drs always write up the prior authorization so the insurance will pay. Well, I called FIVE times last week and left messages bc no one was calling back. They ignored my calls every time. I spoke to Miranda who could have cared LESS! I did MY job, I made the appointment and showed up on time and paid my bill. This office has NO CARE to do THEIR job-to return a phone call and fill out the paperwork! I am so disheartened and frustrated! If there was ONE light at the end of the tunnel, I was able to get a hold of a different office in Deep River. There is a LOVELY lady named Donna who actually answered the phone (shocker) and called CVS and called me back to follow up. The problem still is not solved, but having someone in the office that gets back to me is a huge win. I am hoping to get this problem solved. :(

The staff at the front desk are great; however, the doctor left something to be desired and I won't…read morebe returning. I found him to be dismissive of my concern and shockingly even tugged at my eye without warning. When I flinched and told him it hurt, he told me to "get back here" and said it didn't hurt (as if he would know). I found this to be rude and completely uncalled for. He also referred to the great staff at the front desk as "girls" which is not appropriate. Yuck, Yuck!

Rushed. No clear explanations. Not feeling heard and respected. Like talking to an android. Very…read moredisappointing. Not trusting her speedy diagnosis. Will not go back .

Just an update - I sent a message over the weekend because I've had a floater in one eye for a…read moreweek. I got a call first thing Monday got an appointment today (one was offered for Monday but I couldn't make it). I saw Dr. Betsy and she and her assistant were great. They explain everything and I received a thorough exam and answers. Also, Michael fixed the glazed I sat on a month ago. I really cannot recommend this practice highly enough! Great doctors and staff!

Michael is the bomb....Been going here for years. Dr Swenby is very thorough and picked up on…read moresomething no one has. Love this place.

I Went at the Guilford Kennedy and Perkins to pick up the glasses I had ordered and met Josephine…read moremy consultant there who brought the glasses out for me to try on . Again were perfect . They have a great selection of glasses and Josephine is always there to help me with any questions I might .Definitely the best place to go for glasses and contact lenses !

I've used several other Opticians prior to Kennedy & Perkins. I walked into one of the branches…read morenear me one day several years ago to look at their assortment of frames and ended up purchasing a pair. Since then, I've used them exclusively for all of my frames, contacts, and yearly check-ups. I've had nothing but pleasant experiences with all of the staff, from the exam room to the display room. Even had an eye injury several months ago and they were able to get me in quickly and treated (during the COVID pandemic). Just went in for an eye exam and new contacts, so figured I'd give them a shout on Yelp... I've had nothing but positive experiences in the several years I've been using Kennedy & Perkins... they take my vision insurance, have always provided me excellent service and care, and typically have a nice assortment of frames as well.