When working with trades people I focus on 4 key aspects of ability. Availability Capability Credibility Reliability I can say the experience was well below expectations. There were mitigating circumstances regarding this matter that I considered prior to penning this but was compelled to do so. Responsiveness was abysmal, attitude was somewhat condescending to mention just a coupke of the shortcomings. I did maintain a fairly detailed history of this encounter which as of this point time still no response to my numerous attempted contacts. Just glad I did not provide a deposit which I feel would have been lost. read more

Exceptional experience here. I needed a new kitchen, and Brian Johnson (the owner) walked me through every step of the process. From designing the kitchen in AutoCAD from the ground up to walking through my budget and selecting the appropriate wood for the cabinets to working with me to source the marble for my floors - Brian was by my side every step along the way. I advised him of the model numbers of the appliances I was going to order, and everything was factored into the construction plan, done at times in person and at times over email (when I was too busy to drop in). Once it came time to install, the workmen were professional, eager, and friendly. Everything was done without any damage or scuffing of any other part of my house, and I couldn't be happier. You'll be well taken care of at Shoreline Kitchen. read more

Shoreline Kitchens owned by Brian Johnson was hired for a full kitchen gut and cabinets were ordered through him. The person who recommended him to me had his kitchen done several years ago and did not have to experience the current incompetent employees Brain now has working for him. Brian does not oversee the day-to-day work and has no employee capable of doing so. Everyday, expect to have something done incorrectly that needs to be redone. Brian has a very distorted view of how his employees perform compared to what they actually do. I gave up complaining about most things because Brian response was mostly of the attitude that his employees wouldn't do anything wrong. The person he left in charge, JJ, couldn't even put up baseboard molding correctly, was more interested in listening to loud music, watching videos on his phone, was not there the hours Brian was telling me he was working and the first week was complaining to another employee about Brian and how much he hated another employee. Examples of how he could not manage day to day work: The day before the countertops were to be installed (by another company), the main work that had to be done was to install a panel between two appliances to support the countertop and cut the sides on the sink base. Brian told JJ this in the morning before I left. I checked on the work at lunch and neither item was done. When I got home from work, neither item had been done, so Brian had to send someone to my house in the evening. When Brian is not present, expect to get at most 4 hours of work out of them each day. They don't pay attention to details. Examples: sheet rocked over a vent in the ceiling, sitting the refrigerator on the water line (luckily it did not crack), not checking if a sink leaked when water was left running, not checking that all outlets worked, leaving shelves that didn't have all their pins laying in the cabinets instead of bringing more pins. On their last day Brian came with one employee and everything was suppose to be done. Brain called me to tell me was leaving and that the employee is finishing up. I come home to find the holes in the sheet rock for 2 of 4 power strips had not been filled in, molding around a cabinet put on backwards from how we decided that morning, and none of the nail holes for any of the baseboard or molding around the cabinets covered. When I mention this to Brian he minimizes it and just says - oh the employee didn't cover the nail holes on the molding by the ceiling. They do not clean up or try not to damage your property, contrary to what Brian says. Throughout the renovation, windows were left open every day, doors were left unlocked multiple times (the first day they even knew they left the front door unlocked and instead of calling me so I could ask a neighbor to lock it, they said nothing). I had to clean up all the dust on the walls and ceiling the day the sheet rock was sanded, had to vacuum the sawdust out of the cabinets myself, cups rings every day - including inside the new cabinets, cigarette butts from my garage and driveway , partially full cups/bottles left in the garage and kitchen each day, and they made a hole in a closet wall. They contracted the installation of the floor tile (they only thing done correctly the first time). The installer cleaned up nicely after grouting the tile. In contrast, Brian's employees installed a few tiles that were left until a cabinet was positioned. They tracked grout over the entire area, had large areas of grout spread over 10 feet of hallway walls and even had grout stuck to the ceiling, that I was left to clean up. They have no covered trucks so even though they do interior work, they will cancel due to rain if they need to bring anything to the job site. Regardless of what time Brian says they will start in the morning, you will receive a text from Brian most days after they were already suppose to be there saying they will be late or, at the work progress, nothing at all. What was suppose to be there last day was postponed because it was raining. The day before, Brian told me he would be there all day and that it would likely take more than a day to finish. When he called to cancel and I asked why he didn't come to do part of the work that only needed things that would fit inside the cab of a pickup, he kept replying he wasn't going to pay his employee to drive 25 minutes to my house for half a day and say why he couldn't come like he was suppose to given that he had told me it was more than a day's work left. Furthermore, it is not the customer's fault that you don't want to pay your employees for 25 minutes of time or that your employees can't do things correctly the first time and you have to pay them to redo things. read more