$900 Washer Failed in 4 Weeks - Hazlet Lowe's Needs to Make This Right…read more We purchased a brand-new Maytag washing machine from the Lowe's in Hazlet, NJ on November 6th for $900. Within four weeks, the software failed mid-cycle, leaving our clothes soaking wet and the machine completely unusable. The Hazlet store directed us to Maytag for service. The technician confirmed a replacement part is needed but is currently out of stock, with no clear repair timeline. In the meantime, our family of three (two working parents and a toddler) has now been without a working washer for three weeks and has spent approximately $500 sending out laundry just to manage basic household needs. Neither Lowe's nor Maytag has offered reimbursement, a temporary solution, or meaningful customer care. When we requested a replacement unit, we were told we would need to purchase a new one at full price because we were outside the 48-hour return window -- despite the appliance failing almost immediately after purchase. We are asking the management team at Lowe's Home Improvement - Hazlet to review this situation and contact us to provide a fair resolution. A $900 appliance should last longer than one month, and customers should not be left absorbing hundreds of dollars in additional costs when it doesn't.

I was very unhappy when my vanity, that I purchased online came damaged. I work for a large…read morefurniture company and the two things I always tell customers is DO NOT ORDER ONLINE AND CHECK YOUR DELIVERY BEFORE THE DRIVERS LEAVE!! I did neither of those things. With that being said, I called Lowes online customer service, was on with a representative for 1 hour and 20 minutes and I feel I was not receiving fair compensation(I was offered a $50 Lowes E card, great so I'll go into the store and spend double probably, about the time from work I lost, what about the fact my contractor needs to come back and cannot finish the job, what about the lost time on the phone that I cannot get back on my day off). I called again today and spoke to another representative who also was trying to just get me off the phone, and was again on the phone for an hour, but I was not going to give up so easy this time and I was on my way to the Lowes store when the representative told me to partner with the manager in the store that is when I had the absolute pleasure of meeting Ashely, the manager at the Holmdel Location. Ashely was kind, understanding and helped me resolve the situation. I was never going to shop at Lowes again before meeting Ashley, it is because of her that I will continue to patronize this establishment. Things happen, I get it, but it is how you are treated and the resolution that will always matter to me. THANK YOU ASHLEY YOU ARE A FANTASTIC REPRESENTATION OF HOW I WILL NOW THINK OF LOWES EVERY TIME I GO TO MAKE A PURCHASE!!!!!

Nice experience. Staff was helpful with my paint project and would recommend this local store for…read moreany home projects.

Place is terrible. The staff is so rude you don't even want to go in there. The older guy with the…read moregoatee won't even pick up his head from his phone when talking to you. Absolutely unbelievable.

When working with trades people I focus on 4 key aspects of ability…read more Availability Capability Credibility Reliability I can say the experience was well below expectations. There were mitigating circumstances regarding this matter that I considered prior to penning this but was compelled to do so. Responsiveness was abysmal, attitude was somewhat condescending to mention just a coupke of the shortcomings. I did maintain a fairly detailed history of this encounter which as of this point time still no response to my numerous attempted contacts. Just glad I did not provide a deposit which I feel would have been lost.

Exceptional experience here…read more I needed a new kitchen, and Brian Johnson (the owner) walked me through every step of the process. From designing the kitchen in AutoCAD from the ground up to walking through my budget and selecting the appropriate wood for the cabinets to working with me to source the marble for my floors - Brian was by my side every step along the way. I advised him of the model numbers of the appliances I was going to order, and everything was factored into the construction plan, done at times in person and at times over email (when I was too busy to drop in). Once it came time to install, the workmen were professional, eager, and friendly. Everything was done without any damage or scuffing of any other part of my house, and I couldn't be happier. You'll be well taken care of at Shoreline Kitchen.

What did Alfano and was looking to remodel my bathroom. Looked at every display in the store. There…read morewas a man sitting at the desk. Didn't even acknowledge that we were there or get up. He wasn't on the phone or doing anything. If somebody is like that, I'm certainly not gonna go over to grab them. They should come out greet the customer and ask them if they need any help.

Just walked out with my husband. When we walked in 3 people working there stare us up and down…read more Nothing. We look at tile for about 10 minutes. Shopping for our entire new home. Not one of the 3 say one word. We walk out. Wow. Who needs that treatment. Good luck !!

Hulse Plumbing...Highly recommend!! Efficient, friendly, clean and fair priced. Overall great…read morecommunication and customer service and was a Great service call. They showed up exactly when expected and completed the job very efficiently. Chris was also really straightforward about what we could potentially do ourselves to keep costs down. Quick and painless! Will definitely call again the next time we need plumbing services.

Kurt and his team were able to respond to my emergency call about my kitchen sink. They were able…read moreto give me the best price and complete the job very fast! They even came back twice on Saturday to complete the job! I am so happy that I found these guys on yelp. Would definitely recommend them!

I am not sure why people gave this store bad reviews. People typically leave reviews when they have…read morea bad experience, but not when they have a positive one. I purchased all of my lighting for my home at this location and have had zero issues, other than short delays on shipping. Due to COVID--19, this is standard for so many stores and I expected it. My family members let me know about this store and have not had any issues themselves either. Great friendly staff that is responsive and great prices.

I bought 2 fans which totaled over $700 and took 2 weeks to arrive. One of the fan's boxes clearly…read morehad been opened an retaped several times. I asked about it and they said they opened my fan and placed it in another box. Why would you open my new fan's box and put it in another old box? When I questioned it, the owner was extremely rude and hung up on me. Never will buy there again and neither should anyone who reads this review. There are no 0 stars to rate them.

We should have gone with Home Depot, but wanted to support local small business and used…read moreLisa/Kitchen Krafter for gut renovation of a small condo kitchen, which turned out to be a BIG Mistake. Could have purchased the same cabinets and countertop at a Big Box store, but might have ended up with a 21 inch sink as requested, and not a 21 inch sink base, which resulted in an 18 inch sink - the difference was never explained. But the big problem was the contractor Lisa highly recommended as a "craftsman" - George Evans. He continuously made misrepresentations about timing (gross delays, even by contractor's standards). A number of important elements needed to be redone (e.g., wrong type/color of paint, counter top design and grout), because he did not follow specific written and verbal instructions, and could not focus on time management, details, and task completion. He persistently gave excuses and blamed others (subcontractors) for delays and errors; after a point, he lost credibility. We ended up accepting his mistakes as design compromises, just to get the job done and get George out of the house. Bottom Line: I CANNOT recommend Kitchen Krafter.

Last winter a pipe burst in our 2nd floor bathroom and the resulting flood ruined our kitchen on…read morethe floor below. After contacting our insurance company we began a search for new kitchen cabinets. We visited the large box stores (Lowes and Home Depot) but were unhappy with both the pricing (even after "discounts") and the level of expertise of the employees assigned to the kitchen department. A friend told us of Kitchen Krafter and my wife and I decided to try them. We were helped by Lisa and Carla, two of the most knowledgeable kitchen cabinet people I have ever met! After innumerable phone calls and questions, we purchased our kitchen cabinets and crown molding from them, at a less expensive price then the box stores (same products!). When the cabinets arrived my wife didn't like the grain on one of the cabinet doors (subjective opinion), so Lisa had it quickly exchanged without any problem. Such personnal service and product expertise could not be matched by any other cabinet supplier that we met with. Go with these gals - they are great!