My husband and I booked SNTC for our 08/01/2021 wedding in June of 2021. Payment was required in full which wasn't a problem. What was a problem was after payment was dropped off to a secondary business that the partners of SNTC own as well because that is the address on the SNTC contract, communication with anyone from SNTC was nearly impossible, and THEY DIDN'T SHOW UP.
I would initiate every conversation that concerned my reservation from receipt of check, confirmation of the reservation (10 days prior to the date of wedding), and asking to connect with our trolley driver to plan out logistics multiple times only to have that request pushed off until July 25th were I would ask to connect with our driver via email with no response. Many of my emails would be (from my perspective) ignored. All of my phone calls would go unanswered and only one voice message was ever returned with a proper phone call from the owner.
I would confirm our reservation for August 1st on July 21st. The owner would confirm for me that we were on their schedule on July 23rd and that would be the last time that I heard from the SNTC until August 4th when I finally had an email from the owner responding to my email from August 2nd describing the reality that his company didn't show up, apologizing for the mishap, placing all responsibility on his logistics service partner for no-showing, and asking for an address to mail a check back to me.
I called SNTC 3 or 4 times on my wedding day! Completely unacceptable!!!
I had ZERO reason to believe that the check would actually be put in the mail; so I would repeatedly have to ask to come down to the downtown office (not the gym) to pick up the check in person and talk with the owner and the logistics service partner to discuss what happened with our reservation. Eventually, I would end up texting the owner to coordinate a conversation and refund.
Ultimately, the owner ended up sending my refund via venmo due to his busy schedule and not wanting to hold up my refund - this I can appreciate and was thankful for. As for the conversation with him and his logistics service partner, that probably won't ever happen. Haven't heard from him or any other company rep since 8/4/2021.
I would exercise extreme caution in using SNTC. I am not the only customer they have stood up and I made the mistake in thinking that accidents happen - no showing a customer wouldn't happen twice by the same company. It did and our entire guest list (144 people) plus other vendors and our venue all know what transportation company to avoid in the future. read more