1. The Beat

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    Columbus, OH

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    The Beat

    3.7 (3 reviews)
    Closed 8:00 am - 5:00 pm

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    9 years ago

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    Express Cab of Columbus

    Express Cab of Columbus

    (12 reviews)

    Downtown

    was in a situation where I needed a taxi but could only use cash. My father called me home in an…read moreemergency and was going to pay for the taxi once I arrived. Well they want payment upfront, which I thought there was some kind of meter in a taxi. Maybe that's old school? I don't know. This isn't Uber or Lyft. How would you know how much before the trip. I explained the situation to the driver and he said it would be fine, that I would remain in the car until someone came out to pay. He even called me back to confirm that I explained the process to my dad which I confirmed that I did. When the driver pulled up and saw me, he immediately changed his mind, told me not to get in and refused the ride. I understand that it's not the usual policy to receive payment at the destination, but they had suggested the alternative way then completely flipped the script and with the attitude of someone who had been wronged. I can only speculate there's an anti-African American bias at play as we had spoke on the phone twice before his arrival and he had agreed to the alternative that he himself suggested. But upon seeing me immediately changed his mind. He was actually charging double of what it would normally cost. We were willing to pay it. He took the job and then upon seeing me became very abrasive argumentative and disrespectful. If you don't respect the population that you make money from, you don't deserve our money. Do not use this company.

    I call this taxi service when I need a ride. They are reliable with no hassle service. A+read more

    Lyft - Discount

    Lyft

    (31 reviews)

    Downtown

    Driver Did Not Show.  I was in place.  The last message i received was that driver was three…read moreminutes away.. There was no message that the driver had arrived.  I received a message that driver cancelled the ride. I CALLED UBER !!  What else was I to do? IF THE DRIVER CANCELS, SEND A NEW ONE !! Please reverse any charges immediately.  YES, I'm PO'd. Rideshare is how I get around.  Lyft is typically cheaper BUT, NOT WORTH IT WHEN I STAND OUTSIDE IN THE DARK FOR 20 MINUTES This is the message I would have sent to Lyft If I could. There's no way to communicate with them. Web or App

    1st time ever using Lyft. Saw an ad for 1st 2 rides free. When trying to book it, the promo code…read moresaid 50% off. I only received $10 off not 50% off. The driver's vechicle smelled terrible, like he sprayed to much cologne yo cover up mairjuana. The car was also very small making it hard to get in and out off. There was a blue flashing light under the driver seat. He was driving recklessly as well slamming The breaks to not hit the veichle in front of us. The noise the car made was very loud. I was Nauseous with a migraine and my heart was pounding When we arrived back home I contacted a Lyft about this ride. Customer support told me I'd be 100% refunded since my safety was jeopardized. Then the guy said he can't do that. I can only receive credits to use on my next ride of equal or lesser value within 60days. I told him Lyft isn't common in my rural town and I won't be able to use it within that time frame. He said he wants to give me compensation but that's all he can do. Then he discounted the chat. I never received the credits, email of entire chat, nor can I go back into the app to find it under my account

    The Beat - taxis - Updated July 2026

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