Formal Complaint - Service Department Experience…read more I normally don't post reviews like this, but I feel it's important to share my experience with the Service Department. From the lack of communication to the questionable repair work, this has been one of the most frustrating and disappointing experiences I've had. My rear driver-side brake caliper was leaking brake fluid so badly that I had no brakes at all. Since I have an extensive warranty and the dealership was nearby, I trusted them to handle the issue safely and professionally. Unfortunately, that wasn't the case. After waiting six days just to have my car looked at, I was told that a slide pin was missing from my caliper, something that, according to the service manager, "doesn't just fall out." I was also told the repair wouldn't be covered under my warranty. I had to personally contact the dealership where I purchased my vehicle to get the claim corrected and approved for coverage. Communication from this service department was nearly nonexistent. I had to call repeatedly for updates, and it took over a week just to have the part ordered and the repair completed. When I asked about the brake pads for that caliper (which were also covered under warranty and had been soaked in brake fluid), I was told they would simply be "resurfaced." As someone concerned about safety, I questioned whether that was appropriate and was dismissed without explanation. When I finally got my vehicle back, the caliper appeared rusty and old, and the brakes immediately began squeaking. A month later, the issue persisted, so I took my car to an independent mechanic, who found a gouged caliper piston and no grease on the slide pin. This is absolutely unacceptable. Between the poor communication, the delays, and the substandard repair work, I would not recommend this service department to anyone. Customers should never have to fight this hard for safe, quality repairs, especially on a warranty-covered issue.

Absolutely impressed with this dealership!! Never been here, live 11 miles away drive by it often…read more We had a lease vehicle for my mother in law that was expiring, and we needed to know about how to purchase or return the vehicle. This vehicle initially was leased in Bradenton Florida. Dave McFadden and his wife greeted me at the door. I explained the situation and looked to them as to how to handle it. Within 5 minutes Dave had it figured out, east peasy!! Something that 2 salesmen and a finance guy and a neighbouring dealership (25 miles west) either weren't willing to do or complete what they said they would. We returned the next day with the leased vehicle and given the actual financing quotes, Dave said take a couple days to figure it out, we did and on7/24/23 we purchased that vehicle and it was such a easy process. Unfortunately in the last year this has been the third purchasing at a dealership that I've been a part of and this was simply a breeze. I cannot say anything but praise for Dave, his wife, Misty, Tiffany making this happen !! Thank you and thank you!! We will return!!

Best auto body shop in the area, everything done professionally and on-time. I love the repair…read moreservice as well as the body shop. Five-star*****!

Full Throttle repaired my passenger side back door. It was looking pretty bad when I took it to…read morethem, now my car looks brand new again! They even detailed the inside of the car to perfection. Has that new car smell too! I would recommend them highly if you need your vehicle repaired. Good quality, great price!!!

Busy, busy, busy, but decent service. They need more mechanics, but Jim and Rick do their best to…read moreserve our small town. Reasonably priced. They also provide services such as hunting and fishing licenses, towing, Fed Ex, U haul, and more. Not much into hardware anymore. Enjoy some popcorn while you wait.

From the owner: Tuscola Pro Towing & Recovery offers comprehensive towing services and roadside assistance to…read moreCamargo, IL, and the surrounding areas. Specializing in heavy-duty towing, we provide 24-hour emergency local and long-distance towing throughout Central Illinois. Our skilled team can tow any vehicle to the desired location efficiently and safely. Trust Tuscola Pro Towing & Recovery for reliable and professional towing services whenever you need them.