This was the 5th place we went to look at hot tubs...every place we went talked poorly about their…read morecompetitors and no information was consistent. I had to go on google reviews to find who had the best service...and SML had great reviews!! I dealt with a gentleman named Glen...no pressure, knew his products and was very nice to speak with. I decided on a reconditioned tub at a fabulous deal!!! They stored it for me till I could have it hooked up (4 months) I had a small issue with the heater in the first week and the office arrnaged a service call with in a few days.. Mike came out and fixed it and showed me how to do my weekly maintenance.. All in all very happy with this company!! Buying a tub is a big expense and I feel good having bought a Beachcomber tub!!

From the owner: Retail sales and service of hot tubs, saunas, pool tables, patio furniture, table tennis, arcade…read moregames, pinballs and other entertainment related products.

We purchased at the home show and they were eager to sell the product but limited after market…read moresupport and no instruction on use with delivery. For an expensive toy I expected some post sales support such as initial help on setup, display instructions and chemical application. Product had initial problems with jets and display interface. Once service did come he was knowledgeable and very helpful. I would suggest a little more upfront work and customer hand holding.

From the initial pressure by the owner saying they'd add special add ons for free if I bought…read moreduring Stampede (you can't buy the tub without the add-ons!) to the breakdown of the plastic in the jets (They blame even ONE time a chemical might of been imbalanced) in just over 2 years to the FIRST pump replacement repair person indicating I overpaid by $3500 to SECOND service indicating that only my pump was leaking and everything else good to the state it's in today that the logic board and header also need to be replaced as it's not calling for heat...and they only send a bill and not even options to fix it. Don't buy a tub from them, and from their mouth is that all tubs won't last. $8,000 for less than 3 years of normal service. There's something sleazy about the hot tub industry as you can buy a $40 toaster and you get a manual in 3 different languages. I had to ask for one and they sent me a PDF to a tub that was called something else. Summary: High pressure lie tactics for you to buy, Overpriced, not prioritizing service in freezing weather (can't keep service techs??) and the knowledge from them that hot tubs are all the same and are built not to last, I'd suggest staying away from World of Spas and maybe not buying a hot tub at all. Unless you have a lot of throwaway money.

Phoned in with a question She answered it quickly and gave…read moreme a solution to try myself. Very helpful and courteous. If I do have a problem I cannot solve I will go there. Cheers Pam

After 5 years my spa blew a breaker Friday morning and is out of service. Adam came out that…read moreafternoon did his diagnostics and was confident it was pump #1. Check pump specs and by 6 pm that same evening new pump and my spa is back working. Big thanks Adam and crew.

GREAT SALES AND GREAT SERVICE. We bought our Arctic Spas hot tub from Trevor pre-COVID, and he…read moreprovided the education and help we needed to help us buy our hot tub. The team that installed the tub was careful getting it into our backyard, and did a great job of setup. Since then I've always been confident I could call or drop in and get any 'stupid' question answered quickly. Recently we had our first real problem with the tub. The team at Paradise Bay was friendly and helpful. Kirt led me through what to look for (just in case I could resolve the problem on my own). When I couldn't get the fix done, they scheduled Dave to come out, check it out and fix it for us. Dave was professional, quick, and thorough. A couple of hours of his work and our hot tub is up and running again. We HIGHLY recommend Paradise Bay.

We bought a hot tub and outdoor furniture two years ago and they have always been great to deal…read morewith and have provided excellent service.

This review is about their service department. We bought a hot tub in the spring, and had a red…read moreflashing light the other day. I called and they tried to help me troubleshoot it over the phone, but no luck. Alex then was able to schedule a service call in 3 days time. However he also said if they could squeeze us in after calls that same day, they'd come by. Two hours later someone was at my door, and within 30 minutes the hot tub was fixed! Was very happy with the service.

Highly recommend. Great service and their free classes to learn how to take care of your hot tub…read moreare awesome. Take a sample in and they will test it for feee and tell you exactly what chemicals you need to balance your spa. Exceptional!

always had Great service with western tub and pool ! they come consistently to clean and maintain…read moreour hot tub filters ! would recommend !

They trick you. I called and asked if they purchase used hot…read moretubs and they said yes. a technician came to see it. He saw it in a working mode, took pictures and said they will contact me and set the date for pick up. a day before the pick up (today) I asked them whether they assessed the tub and what were they willing to pay. They said "due to the age of the unit, they were only going to offer free removal". I told them to cancel. A 7' x 7' tub in a perfect working condition - for free? Nah, thank you, but no.

One of my favourites! Great selection and helpful staff :) I found the prices to be reasonable for…read morethe quality.

I am dumbfounded at their prices and poor service. Their tropical plants are literally 500% higher…read morein price for some plants than other places. I picked out a plant that was marked $12.99 on the rack and when I got to the cash, it rang up at $26.99. I told the cashier, that is not the marked price. She just said "oh?" No offer to double check the price or adjust to align with scanning code of practice. Needless to say I did not buy it. I gave this 2 stars instead of 1 because of their good selection. Be prepared to pay through the nose for that good selection however.