We have used Capital Rug in previous years and found their service was great (prompt, courteous,…read moreprofessional) so I felt confident using them again. Unfortunately, it's been over a month now since I've seen my rugs -- three times, Capitol Rug promised to deliver them and they have never showed up. At this point I'm left wondering if they lost or damaged my rugs and just haven't told me. I'll update this if I get my rugs back, but I can't imagine recommending this outfit that communicates so poorly and repeatedly fails to meet their basic commitments, and for all I know, has lost every rug in my house.

Update #2: we finally received our rug, but it arrived destroyed. I repeat my earlier statement. if…read moreyou care about your rugs, do not go here. Pictures for proof Update: DO NOT GO HERE! Do not trust them with your valuable rugs. If you look at my other reviews, you'll notice I very rarely give a one or even two star review. We have been trying to get our rug back for a whole month (starting two weeks after the day it should have been done) and for the past week the storefront has been closed with no warning or way to contact them. They have not responded to emails or phone messages. We are now moving across the country without our rug because they are unable to return it to us. At this point we'll probably have to seek legal action just to get our property returned. Look up their MD business filing, read the common thread of similar bad reviews. These people will not provide you the service that they promised. We brought them our ring on 6/1/23 they said it would be done 6/15. They evade the phone and when you go in person (if they are even there) they say their machine just got fixed or some other excuse. Update 2: the company finally contacted me and said they would ship my rug. I will update my review once I have received it and evaluated its condition. Would not recommend this place. Brought in my rug over a month ago and was told 14 days. Still have not received it. Even paid in full because they said they would deliver it last week. I've attempted to contact them multiple times. When I went in person they gave me the same excuse that they gave a previous reviewer. The equipment was down for maintenance. For $500 for 1 rug, I expect better service.

Our experience with J & J Oriental Rug Gallery has been exceptional. I first contacted them with a…read morequestion about the value of a rug that had been given to us, and Joseph, with no strings attached, volunteered information about identifying it which was extremely helpful. It wasn't until weeks later we decided to have it cleaned, and now, because of the amazing knowledge, customer service and experience we decided to have them sell it for us! We could not be happier with this company and look forward to a long friendship with them! I've attached photos of the Gabbeh rug that was cleaned by J & J and now for sale!

Amazing customer service from joseph. Our rug was cleaned and preserved perfectly with excellent…read morecommunication from the team. If you're looking for a rug, checkout their amazing showroom

Fantastic selection of rugs at all price points. They have a great website but better to stop by in…read moreperson to talk to Cyrus and Michael, who have an encylopedic knowledge of rugs and are very generous in sharing it. Prices are reasonable considering the quality. And they are straightforward in pricing, with numbers listed on their site. The customer service is excellent, which is so rare in DC. Cyrus is very patient and will spend time explaining the history and culture of the communities that designed the rugs and the details of the rugs you are considering. They don't hard sell you but let you take your time. Their passion for their rugs comes through.

If you are looking for quality import home goods, this is a spot to check out. Not cheap but very…read moreworth it.

This is the second time we used Cabinet Discounters of Gaithersburg. Recently they renovated one of…read moreour bathrooms; CD outdid themselves. Thanks to the helpful and patient guidance of Shawn Bliss, we chose beautiful tile, a vanity and accessories. The carpenter, tilesetter, plumber and electrician chosen by CB arrived on schedule and completed the work on schedule. Attention was paid to every detail. Also, props to the installation department, particularly Lisa Bichner and co., who kept us apprised of every upcoming work event. The bathroom looks great and ready to show-off!

Mike Bliss was amazing to work with!! He thought of every detail in designing our kitchen…read morecabinets....things that never would have occurred to us and that we really appreciate now that we're living in the space! Also, when he came out to the house to measure, he noticed a crucial issue that wasn't apparent from the plans our contractor had sent, so he was able to tweak the design and get everything perfect. He's also super friendly, patient, and kind. **Thank you, Mike!** We are also happy with the quality of the Brighton cabinets.

I am so upset I worked with this vendor and don't recommend anyone else does, unless they are ok…read morewith terrible customer service and being shorted a lot of money. They essentially ruined a Reno I have been waiting years for and my biggest regret is trying to work w a small business like this instead of just getting the same product at Home Depot or Lowe's, where I would have been protected against the major overages and left without a way to return unused product. They also never told me my original product was discontinued so it was only after I reached out for delivery updates, contractors already demo-ing, did I learn I wasn't getting what I had paid for. What ensued after was a mess and a disappointment and cost me a lot of money. STAY AWAY!!!

I don't understand and know why businesses hire rude and unhappy staff incapable of providing…read morequality customer care. I'm unsure if this defect is endemic to the DMV region or the entire USA but people in most stores regardless of cost, service, or product do not treat customers with respect or professionalism. Architessa in Rockville Pike Maryland is no exception. With or without appointment the treatment is the same; unprofessional and point blank discourteous. Yes, rest assured that I will reach out at this number. Thanks for replying to my review and I'm glad to know that your company is trying to improve its customer service.

This is third time we have bought carpet or flooring from Carpet Palace. Each time they have been…read morecompetitive in pricing and their installers did a great job exactly as promised. Mansour took time to go over all options with us and came out to our condo to look at the lay-out personally. We look forward to using them again in the future.

We give CP a "4" for selection, sales, price, consultation, etc. we give them a weak "1" for…read moreservice and response. We replaced the w2w carpet in our family room, 14x20, and also did a 4x4 foot square of LVP. The installation team of 2 arrived on time and got the job done, clean-up was thorough. This was in April 2023. In mid-September of 2023 we noticed that the carpet was coming up against our hearth. I called CP, spoke with Ara. We agreed to set up an appointment in October. I emailed Ara when we got back from vacation. No answer after a week. I emailed again. And a third time. No answer through the end of October. I finally emailed the store address. No answer. I called the store. I was told that Ara comes in at 10. It was 9:45 am when I called. I told the employee that I would call back. I called back at 11 AM, Ara was with a customer. I left my name and my phone number. No call back. On November 8, Wednesday morning, I called again. I was put on hold, and a few minutes later the employee who answered my call, said that Ara could not be found. I left my name and my phone number. I waited five hours and did not hear from Ara. When I call back, he answered the phone. By now, I hope you have concluded that once you've paid them and had the work done, they will avoid you and they will ghost you. I was surprised that Ara did not acknowledge the multiple emails and phone calls that I had to make to get to this point. We scheduled the repair for Friday morning, November 10, between 8 and 9 AM. It is now Friday, November 10. It is 9:30 AM. I hope you are thinking what I am thinking. What I am thinking is that what started out as a good thing has turned out to be a bad thing. We have a $4000 flooring job that needs a repair within six months and the lackadaisical response is ridiculous. I hope you have concluded that this is not a happy ending and that you should not risk putting yourself in the same situation. We are in the process of planning, we have been in the process of planning, Replacing another 800 to 1000 feet of flooring, and we were going to use Carpet Palace. Were.

Gorgeous carpets and Lisa is an absolute pleasure to work with. We didn't no what carpet or what…read moresize but they found what I was looking for.

Fred, Faye and Mike have worked with our family on both the care and acquisition of oriental…read morecarpets for many years. Their service from cleaning to repairs and purchases stands out as simply the beast in the area. In one particular instance with an older carpet they spent considerable time and effort sourcing yarns from descendants of the original designer/weaver for a perfect repair of some moth damage. Mike stands out for his encyclopedic knowledge of different regions and weavers throughout the traditional carpet weaving regions of the world.

We bought two rugs from Mr. Parvizian last May. We were away for the summer, and when we came home…read morein the fall, we set them up for the first time. They looked beautiful and were perfect in our living and dining rooms. But it didn't take long for our puppy to spit up (twice!) on the beautiful new living room rug. I tried to deal with the stains myself, thinking since they were just clear "water," not actual vomit, it would be easy to blot them out. Silly me. (I later learned that puppy spit-up has acid bile in it, which eats away at wool if not promptly and properly treated.) The stains were still there the next day, so I turned to the internet and, alas, followed the instructions from several of my go-to reliable sourced sites for such issues--I mean places like Consumer Reports and Good Housekeeping, not just random DIY posters. Anyway, after applying a paste of baking soda and Dawn (benign, right? wrong, wrong, wrong!), things went from bad to worse. The stains were now huge and they were BROWN. In short, my beautiful blue and white rug was pretty well ruined. In despair, I did what I should have done in the first place--I called Mr. Parvizian. I explained what had happened, and he came out to the house after work a couple of nights later to have a look at the rug. Even though this was clearly user error (he kept scratching his head at "baking soda") he and his helper simply loaded the rug up and took it away, telling me he would see what he could do. A few days later, he called to say the rug was ready, cautioning us that it was "better," but not perfect. My husband and I drove to the shop to see what, if any, improvement had been made. The rug was laid out on the shop floor, waiting for our inspection when we arrived. It looked amazing! The spots had not only disappeared, but the entire carpet had been cleaned, and the stains were undetectable! So this sad story with the happy ending has a few takeways: -Do not, under any circumstances, try to clean your own rug if you don't know what you're doing, no matter what the internet tells you!! Baking soda is not an appropriate solvent for cleaning wool rugs! Puppy spit-up is very damaging to wool! -Go to Parvizian Rugs, not only for purchasing a beautiful, well-priced rug, but for the amazing and caring service. It was truly above and beyond, because this whole sorry episode was my fault--and really, Mr. P. was not obligated to do anything for me in the situation. He took it upon himself to take responsibility and to remedy this because he wanted a happy customer. That's pretty exceptional in this day and age. Thank you, Mr. P!

This is about carpet cleaning. I should have trusted my instincts and left when I saw a rug being…read morecleaned on the sidewalk. I also smelled bleach which Mr. Parvizian denies using for fringe cleaning. The next clue was the condescending way Mr. Parvizian treated me when I brought my machine-made rug into the establishment to be cleaned. He told me my rug was not worth the price of cleaning. About a month after cleaning the fringe started to disintegrate. The response from Mr. Parvizian was that machine-made rugs have synthetic fringe and they are not responsible. The fringe is cotton, we had it replaced 12 years ago after a vacuum cleaner mishap. Then he stated that the rug was stained, which it was not, we do not have animals and our children have been out of the house for over 20 years. The last communication was that I signed the contract that in a roundabout way says they are not responsible for any damage to rugs being cleaned.