Very pleasant, efficient and helpful. Drop off site convenient with wheeled carts to haul your…read more"junk". They even took my old Christmas trees with lights! Cash payment on site. No complaints and have used them many times!

DO NOT RECOMMEND -- DISHONEST AND MISLEADING PRACTICES, ESPECIALLY TOWARD NEW CUSTOMERS…read more I made it clear from the beginning that I was a first-time customer and that this was my first time doing business with them. Based on my experience, that did not result in clearer explanations or transparency--instead, it appeared to work against me. They attempted to downgrade the quality of the metal I brought in without providing any proof, testing results, or documentation to support their claim. No explanation was offered beyond their word. I was intentionally kept in the dark until the very end of the process. Only after my profile was fully created and I was fingerprinted was I told what they intended to pay. As a new customer, this felt especially misleading and calculated. Even more concerning, I was given three different weights for the same material. The weight I was verbally told in the scale room did not match the weight printed on the receipt and was short by approximately one pound, with no explanation for the discrepancy. Because of these issues, I requested my material back and took it to West Side Metal & Iron, where it was confirmed that the metal was exactly what I originally stated and not the lower-grade material this business claimed it was. That confirmation made their earlier claims appear deceptive. They also fail to disclose critical payment restrictions upfront. Customers--especially new ones--are not informed that payouts are capped at $25 per day. Any higher balance requires returning later or waiting for a check to be mailed, which can take 4-7 business days. This information is withheld until after the transaction is already in progress. If you are a first-time customer or do not have extensive knowledge of scrap materials, be extremely cautious. Based on my experience, this business appears to take advantage of inexperience through withheld information, inconsistent weights, and questionable grading.