Shes taken care of my family for years, its a small practice with always friendly people, always willing to help and answer any questions and concerns you may have. Shes helped me lose weight and get my health back to the way it should be. read more

Was looking to get in with this office for primary but they sure do take a lot of vacation. Its like you can call only 3 days of the week, if you know the super secrect 1 hour window where they actually pick up the phone. Sad the only medicaid Dr's left are nkt very accountable. read more

I can not recommend Dr. Shurtleff & her staff enough! They are simply amazing! Every time I leave I feel like Dorothy "Off to see the Wizard..." " it's not because she tells me what I want to hear! Not a chance ...! She actually reviews you medical records, previous, labs, images, compare prescriptions to ensure you're on the right medications and evaluate to see when it's time to switch or come off! Please understand she assists you in managing your health. She gives you guidance and leads you unto the path to a healthy lifestyle! The staff is always so pleasant and goes above and beyond! You can tell it's because they care and not because it's " their job! Talk about a diamond in the rough in the mist of Nevada's broken healthcare system! I'm so grateful! read more

Primary care, incredibly thorough. I appreciate her professionalism and follow through. She listens and responds as necessary.

I feel very comfortable and in good hands with the doctors at Shurtleff medical center.

Professional, kind and considerate and doesn't quit until she has an answer. I had her for awhile, then she changed insurance when she moved and it took me almost 10 yrs to get back in her care. Very attentive. Lab on premises. Quiet atmosphere. She books quickly and about 4 months out....she is that good....love her... read more

I have been having health issues for a couple months now and I got the run around by Drs and two different ER. My husband finally told me to go see his families Dr. I couldn't be happier that I did. The receptionist is wonderful, the assistant is wonderful, the lady who does the blood is wonderful and Dr Shurtleff is wonderful. She gives you the time of day and genuinely cares, I have never felt more cared for in a Drs office! read more

Quality, caring practice. Three generations of our family are treated here. Staff is warm and attentive.

While I lived in Vegas I tried for a whole time to be a patient. Never got a call back and never got in to see her. I heard she was the best doctor but I heard the office staff is awful! Must be since I never got a call back! read more

3 hour wait and an additional hour for labs. Dr. Shurtleff is personable but did not address the issue pertaining to the reason I made the appt. I have called numerous times and left multiple messages asking for a call back in order to get a copy of my lab results - NOBODY ANSWERS THE PHONE AND NOBODY CALLS BACK! Do not recommend at all - still no results! read more

This one is tough but honesty is the best policy. Positives: Dr. Shurtleff. I really like her and have been seeing her for several years. She has a very good bedside manner, listens and does her best to help you out. Offers options and has been very helpful in managing my care. Negatives: THE STAFF! If it weren't for doc, I would have left a long time ago and I struggle to keep going. When you call, you rarely speak to a live person. The message is not returned in a timely manner if ever, and good luck trying to get prescriptions refilled. Sometimes have had to drive to the office just to get a message through to doc. If insurance needs prior authorization, good luck getting that done over the phone. Again, I should not have to drive into the office for something to get done. If you look at the reviews here, I am not the only one expression this concern. I was trying to get a result of a lab value recently. Called, got the usual voicemail, left my information and you guessed it, no callback. I want to stay with Dr. Shurtleff but the staff is testing my patience. I will mention this again to Dr. and hope some changes can be made. A good doctor should have equally good staff. read more

Echoing what another review said -- stay away. Maybe it was better at one point, but the office staff are unhelpful and you'll be waiting literal hours to be seen. If you make an appointment for 3 PM, you'd better show up on time... so that you can wait 45 minutes until you're checked in, and then another 45 minutes before you're ever actually seen. Sometimes it's even worse -- have fun waiting. In one case there was an elderly lady waiting for an appointment, who had been waiting for well over two hours just in the lobby. On occasion it has been bad enough that I had to sit on the floor because the office was packed with people. The assistant was not very good at her job, either, and the office staff liked to bait-and-switch "real" appointments with Shurtleff with the assistant. "Oh, she's on vacation, is it OK if you see the assistant instead?" Uh, no? I explicitly made an appointment with the doctor, not her. They routinely forget things and nearly tried to send my bloodwork to the wrong company, instead of the one covered by insurance. What a mess... read more

Dr.Shurtleff is one of the most caring doctors I have ever had. It might not be the quickest in and out visit, but she is well worth it! Very knowledgeable, trusting and I like that she lets interns learn from her. She is truly amazing! read more

Absolutely horrible receptionist/front desk woman! I called three separate times today (all during business hours) and just now got someone to answer, over 4hours later! The woman who answered was extremely rude and had zero personality/at least not a good personality! I was then informed it would be 3 months before the doctor had any appointments for new patients.... needless to say I was in no way disappointed that I wouldn't have to continue dealing with this place in the future! read more

Dr. Shurtleff is great with patient if you would like to wait in either the lobby or the room for about 2 hours bofore your appointment. Her office staff is rude and full of incompetent/ unprofessional people. My mom, husband and myself have seen her in the past and all have experienced slow service with zero respect for time. In the beginning my mom and I who saw her, she was at a previous office and she stated the office manager overbooked and nothing she could do. Well now, she has her own practice that should no longer be that excuse. So disappointing! Just know if you have an appt. with another Dr. after Shurtleff, cancel it because she will devour your whole day! read more

If you're looking for quick service Dr. Shurtleff is not the place to go. She is an excellent doctor. She takes the time needed to spend with patients and will listen to your concerns. She hears what you have to say and is willing to consider other options. She is not on a production schedule. read more

Although I like Dr. Shurtleff, after today, she will no longer be my primary care doctor. I had an appt. scheduled for 1:00pm, which I specifically asked for so that I could be the 1st patient in after lunch. I'm not a very "patient" person (haha, get it?) so I DO NOT like to be kept waiting forever, which Shurtleff has a tendency to do. It is now 2:30, the waiting room is packed and they have yet to call one person back yet. Once again, this doctor has wasted my time. I'll be taking my file and finding a more professional office that values their patients time as much as they do their own! read more

Appointment was for 11:00. Finally done at 2:00. Absolutely ridiculous. How does a doctor stay in business with such terrible wait times? There's truly no excuse. An urgent care is faster. read more

I was actually referred to Dr. Shurtleff from my primary Dr. Kimberly Adams. They took me in the same day. Getting registered was easy and there were a lot of elder patients that were talkative so staff was really apologetic withme. But I didn't mind I'm sure they don't like to be rude and brush off their patients. The wait was not too bad and I usually have issues with my blood pressure being taken by anyone. But the nurse or medical assistant was on point and only took her one short time to get a read. I was really happy with that. The Dr. knew what she was doing and was able to diagnose me right away. She sent my prescription off directly to the pharmacy from her laptop in the patient room and my prescription was already waiting for me to get picked up. The facility was neat and clean. I parked right in front of the building. There is also plenty of patient parking in the back lot. Elevator or stairs to the 2nd floor. Easy access. I had a good first experience. read more

Shurtleff Kristina, MD - Doctors Near Me - Henderson, Nevada

What a great doc! She's worth the lengthy wait times. Especially since she has comfy chairs, lol. Bring a book or your iPad.

I had an appointment on May 1 at 7:20 am. The office opens at 7 am. There were already about six or more people in the waiting room when I arrived. I thought, how can this be, they've only been open for 20 minutes? While I waited, I noticed that patients were walking in without appointments. I cannot say that they were seen right away, but I was wondering how one doctor could possibly be seeing all of these patients both with and without appointments. Finally, around 9 am, I was seen. At first, I was quite pleased that she listened to me and had some insight that other doctors had not with my issues. That quickly changed. She insisted that she would send my prescription to my pharmacy. I never received a text that it was ready, as I usually do, so a couple of weeks later, I called my pharmacy. They told me that my insurance would not cover the name brand product and that the generic would require a new prescription. They had been attempting to call the office since May 1. From May 1 until mid-July, both myself and the pharmacy called and left messages with staff and answering machines with NO return calls. As I was going to be out of town, and did not have any medication for my allergies (what I had been carrying around was expired), I decided to show up at the office at 7 am the Monday morning before my trip. Not a soul around and a note on the door saying that they had been closed already for a couple of weeks and would continue to be closed through the period of time I would be out of town. I NEVER heard from anyone. The icing on the cake has been the numerous invoices I have received. As I was able to rectify the prescription issue by other means, I did pay the bill and have a receipt from my HSA to prove it; however, I have now received two invoices since payment and a threat to have my account sent to Collections. This has been, by far, the worst experience with any medical professional in my 37 years of life. read more

Dr. Shurtleff is a AWESOME Doctor! I agree with the wait time that all of the reviewers have complained about. However, in my opinion, a good Doctor is worth the wait. Dr Shurtleff is great and listens to every word I say. Dr. Shurtleff is patient with all her clients. If your going to see her, you may have to wait, but she gives you her full attention. As all good things are worth the wait. read more

I only need a regular doctor so I am not a patient of of Dr Shurtleff. My daughter is her patient. When she first went to Dr Shurtleff an few years ago, she was too sick to drive herself. When I phoned her home a couple of times without response, I would wonder if she had died and I needed to go there to be sure the grandkids didn't come home from school and find her dead. Thanks to Dr. Shurtleff I now assume she is asleep, or in the shower. Please don't go to Dr.Shurtleff if a regular doctor can solve you health issues. We need to save her for the tough problems! read more

STAY AWAY...Dr. Shurtleff is very nice but too overwhelmed with her new office building to see she is losing patients. I was a patient of hers for 10 years and I am so disappointed I have to move on and find a new doctor. The staff is so unhelpful and rude, the wait time of 2+ hours for a scheduled appointment is unacceptable. The confusion between doctor and staff on scheduling appointments, prescriptions, lost test reports, etc. is also unacceptable. Find another doctor or you will be writing this review in a year! read more

3 unreturned calls to make a first appointment. Had some good healthgrades reviews so thought I would give her a shot, despite deplorable yelp reviews. read more

Use only if you like to wait! Dr is very thorough and nice. Staff is rude and inept. Scheduling is horrible. Overbooked always. Only people seeing the dr are drug reps. Full waiting room with people waiting two hours. Previous visit for a surgery medical clearance took three hours only to find x ray tech out on sick and blood work person out to lunch. I was told today would be a short wait. Left after an hour and never to return. read more

Love the doctor, HATE the wait. The 3 times I've gone in the last 2 years, the office wait was 2 hours, the exam room wait was 30 minutes to 1 hour. Ridiculous. Dr. Shurtleff is very nice, extremely patient and never makes you feel rushed. She is very thorough--a gem, but the wait makes it not worthwhile. I wish she'd get better organized. read more

The appointment system at this practice is just unacceptable... a waiting time of 2 hr for an appointment??. .... if you are prepared to wait fine. read more

I've been a patient of Dr. Shurtleff for years. Many of these reviews complain about wait time. If you make an appointment with Dr. Shurtleff, you will have to wait and you will be in the office at least several hours. However, there is one very important reason for the wait time. Dr. Shurtleff is very thorough and she spends the necessary time with her patients to do preventative medicine as well as handle any diagnosis and treatment. This doctor has saved my life in the past and I will gladly wait in her office for several hours rather than have some other doctor who spends five minutes in the exam room and heads out the door. If she orders blood work, there's a Quest lab in her office so you don't need to go anywhere else. Need an xray, she has it in her office. As for the doctors staff, they are very competent and have been with Dr. Shurtleff for years. They are all top notch. I can't recommend doctor Shurtleff enough. read more