I changed out my watch battery, but couldn't get the back snapped back on. I took it in to these…read moreguys, and they had offered me a water while I waited and could've been nicer! Not to mention the fact that they were able to solve my little dilemma and then didn't even charge me for it. The time that it took them to do this, gave me just enough time to see they're awesome inventory. Definitely be buying from them in the future.!!

My husband purchased my wedding ring out of state, and when it needed to be sized and soldered, we…read morechose Siebke Hoyt believing we were in good hands. Unfortunately, that trust was not honored. The salesperson who took my ring actually commented on the special engraving my husband had placed inside -- which means she saw it and knew it was there. Despite that, she never warned me it would be removed during the work. Even more upsetting, no one called me during the process to get my approval before removing it. A wedding ring is not just jewelry -- the inscription inside was deeply personal and irreplaceable. What should have been a routine repair has left me heartbroken. I would strongly encourage anyone bringing in a sentimental piece to ask very specific questions upfront, because the communication here failed at every step.

I went there to buy a ring and had cash in hand and they chose to get political with signs on the…read moredoor separating me out because of my beliefs. I don't understand why a business today would rather lose money and be virtuous. Also they have two locking doors so every time you go in and out you have to feel like a fool trying to open the door

I have been to the store three times and have been please by the service we received each time. The…read morefirst time I visited, I was looking at wedding bands for my fiance. The gentleman who helped us was extremely patient and helpful as we explored all of our options. The second time we visited, it was for a special appraisal of the engagement ring my fiance bought for me from their store. The appraisal consultant was personable and very informative. The third time I visited was to do a 6-month warranty check on my engagement ring. I was in and out of the store in less than 10 minutes! Altogether, I would say that the customer service was great and that the professionals were quite appeasing. The quality of the jewelry we have purchased from there has also been top notch.

Super nice people, beautiful jewelry. Great quality. And great prices when we bought my 1ct diamond…read morering.

Excellent service and wonderful people. My mom took in her rings to be resized and they did a…read morewonderful job increasing the rings but two sizes. She took in a diamond earring she had lost the pair to and not only did they make her a perfect break replica but they encouraged her to talk to the insurance company who fully covered the cost. I took in my engagement ring to be resized before my wedding and they finished it in one day and didn't charge me a rush fee. She offered to look at my wedding band to make sure it was the right size and cleaned and found that two of the diamonds were loose. They fixed that and I feel so much safer with my rings in tip top condition before my wedding this week! Best customer service. Friendliest people. I would definitely do business here again!!!

Everything went well! The owner is extremely knowledgeable and very kind! Identified some loose…read morediamonds in the pieces I brought in to have appraised and then quickly fixed them! Would highly recommend!

I went to Ginsbergs today to have a watch made smaller. It was not purchased there. I fully…read moreexpected to pay for the labor and the sweet woman that did it would not take a penny. Very kind and unexpected. Beautiful store.

These guys reconditioned a ring that meant the world to my wife and was beat up bad missing…read morestones.Everything was wrong with it. The people at siegel's jewelry brought it back better than ever. She was absolutely amazed. You've made a very happy customer out of me.And her

Theresa was so kind and helpful with my very small and sentimental projects. She gave me useful…read moreadvice on my charm bracelet and untangled a tiny necklace for no charge. I will definitely come back with any size project or purchase and see what products and services they have in this small and friendly business!

Thought I would post photos of some of the watches Bentley watch has restored or modified for me…read more Marty Keller

I cannot say enough good things about Ryan and Bentley Watch Repair! I've always wanted to swap the…read moredial out on my Rolex watch, but have been too afraid to send it to someone that wouldn't use authentic parts, wouldn't seal or pressure test it properly or who just wouldn't do a good enough job. But, after one conversation with Ryan I decided to send my watch to them and I couldn't be happier with the result! My watch not only looks brand new, but I know that is was thoroughly tested to ensure that it is as good as new on the inside as well. Ryan is not only competent and very talented, but was also very responsive, friendly and accommodating! Thank you guys! Recommend to anyone and everyone!

Over the course of 2 years, I've had to have my diamond ring repaired at least 7 times. The repair…read moreservice used is sub-par. Now, With new ownership I am no longer able to replace,exchange or have the ring repaired. The manager wouldn't even talk to us. We were given a business card and told to contact the repair company ourselves. What kind of customer service is this?!?! Do not go to this store in the mall. It's terrible. Never again.

I wanted to replace my current wedding band from years ago because it has tiny prongs (from another…read morestore) that snag on everything. I did a considerable amount of research this time to make sure I get a band that will last longer than 6 years, and visited every jewelry store in the area, just to see how different styles looked on my hand. My expectations were low, since the store was in the mall. There were 2 older ladies working that day, and they were very nice at first. The lighting is very poor - dimly lit, does nothing for the diamonds. The inventory was very small, and it was all chunkier settings - lots of channel sets and lower quality diamonds than what I was looking for. I explained what I wanted, and since they did not have anything that met that description, they just made suggestions on alternatives. The older lady suggested that I completely reset my diamond, because now that I am a little older, my tastes clearly must have matured and I can "upgrade" to a heavier setting. Or perhaps I would like to buy TWO bands and really complete the look? I was not amused - my tastes do not lean towards the chunky, metal-heavy, early 90's style. But that is exactly what both of their personal rings were, so if that is your style, this place is for you. Prices were too high for the quality of craftsmanship and diamonds available. There was one band that was "passable" and I wanted to write it down simply for price comparison when I visited other stores. They would not write down anything without taking down my information. Very irritating. No other store did that. Would never go back. People, please do not buy jewelry at the mall, their margins are astronomical. (I only went because I thought they would have the most variety so I could try on different styles, which ended up not being the case anyways.)

Miriam made me the most beautiful engagement ring! She sourced the most perfect diamond and…read moresapphires and designed a setting for them, which I'm so excited to get to wear every day. She was kind and patient with us as we worked through all the different options. It was a collaborative process to get exactly what we wanted. The end result is so perfect!

One day while down at the Iowa River Landing (lots of cool stuff down there if you haven't checked…read moreit out recently) I randomly decided to stop in to Diamond Leaf Jewelers and get my wedding ring cleaned. Before cleaning it Miriam checked it for loose stones and noticed that two were loose in their setting. It was a problem I had had before with the ring, but thought had been corrected by a previous jeweler. Miriam was very helpful in clearly explaining why the stones were loose and even showing me under magnification what the issue was. Though I am not from the area, I visit regularly for business, so I decided to have her do the adjustment to my ring to correct the problem. Just before the work was done she gave me another call with more detail and a few more ideas for my ring. Once we decided which route to go, the work was done within the time frame she had estimated for me (which was important since I wanted to time my ring being done with my next visit to the area). I was very pleased with the quality of work done. She made sure to let me know that she would check the ring in the future at no charge to make sure the stones remained set as intended. Throughout the entire process, from the time I first walked in the door until after I'd picked up my ring, the most impressive part of the experience was the effort and care Miriam gave to me as a customer. I felt she was very invested in making sure that I understood what my options were. She listened carefully and was understanding of what my priorities were, and she offered helpful suggestions based on the feedback I gave. My experience was a fairly simple jewelry repair, not terribly complex or expensive. If she put the amount of concern and attention to detail into something as small as my issue, I am completely confident that she would be a terrific resource for someone looking for custom jewelry or someone wanting work done on an heirloom piece.