My husband sat on his glasses while we were on vacation. They took him right away, fixed the bent…read moreframes, and charged us--wait for it--nothing! Very impressed with professionalism and courtesy. Great overall experience.

The nicest staff and they are very efficient. Newly remodeled office. They very knowledgeable and…read morealways helpful.

I had an appointment in April. Gave all information required and was told needed to pay a certain…read moreamount. A month later I receive a bill and I go to the office in Swansboro and am told that I needed to pay an additional small amount. Now I receive another bill stating that my insurance didn't cover any of the exam. I have a High insurance which says it covers everything. Even when the young lady at the office told me I was paid in full I continue to get a bill. Asked their billing department to transfer me to the office and of course they can't get through. There is no direct line to the office so if you want to take care of anything you need to make another trip in person to their office. Guess I will be taking more time off of work to take care of a bill that should have been taken care of the first time.

Horrible. They cancelled my daughters appointment 4 times now, my appointment twice, and my mother…read moretwice. They keep making appointments with zero intentions of them actually happening. Excuse after excuse. Went here last year to get my daughter her contacts for the year. The year is up and you need an exam in order to order another year's worth. After the 4th cancellation I asked how am I supposed to order before she heads off to college again if you keep cancelling her appointment? Lady said we can give you 1 week trial worth. LOL. Then what? Joke of a place. We went up the road to the place in Cape Carteret and they got her in that day so she can get her new prescription before going back to school. Wonderful place there!!

These are the nicest & most helpful people!!! Had a wonderful experience here. Definitely would…read morerecommend.

I have nothing but awesome things to say about MyEyeDr. Very fast to get me in and when I had my…read moreexam today I had the most amazing and friendly assistant that did my exam. Excellent service and an extreamly amazing staff!!!! FIVE STARS!!!!!

The doctors are wonderful. I can't say the same for the people who work up front and the billing…read moredepartment.

I have been going to Family Eye Care (Doctors Co nekin and…read moreButler) for several years. Dr. Butler is very nice and thorough. However, some of the members of their office staff are incompetent and rude. The latest incident was a complete mishap with advice that I was given as to how to order my contact lenses utilizing my insurance. Today, the office manager told me, "I'm so sorry you were told that." I was 'told that' by a member of YOUR staff. Way to not take responsibility for the complete misinformation YOUR staff gave me. I have filed a formal grievance with my insurance. This is a constant issue with Family Eye Care - some members of their office staff are rude and incompetent and they refuse to take responsibility for that. To keep and maintain loyal clients, you'd think a medical office would take responsibility for what a patient was told.

A mobile service to purchase eyeglasses? Who would have thought? It's wonderful and I strongly…read morerecommend. An eyeglass expert came to my home with hundreds of frames. She helped me select the perfect glasses. Reasonable prices and high quality! The Zoey expert knew exactly what would look good on me. So appreciated her help and guidance. Thank you Stephanie!!!

Just stopped in and was met by a cheery Sharna and Stephanie (the owners)! The service was quick…read moreand efficient! There were plenty of glasses and sun glasses to choose from. They also have a sun glass place in Atlantic Beach; also. Can't wait to get these sexy glasses!

Professional and Friendly Staff. Very thorough and helpful. We have been coming here for 3 years…read more We have always received great service. We have never had a problem with getting a copy of our full prescriptions. We usually order glasses here, as the cost is partially covered by our insurance. We can use the prescription(s) (for reading glasses or sunglasses) elsewhere as well.

I LOVE this eye doctor. I really do. I got to see an actual eye doctor, in person, not this new…read morevirtual nonsense so many other places have defaulted to (ahem EyeCare center). I watched Dr. Taylor put in the prescription right then and there which was also fantastic, don't remember the last time I saw a doctor put everything in instead of an assistant. Dr. Taylor was extremely knowledgeable and answered all our questions and was very patient with us. Turns out my daughter has the unusual and rare anisometropia that will need correction but ultimately he left it up to us for when why. Anywhere else would have immediately put her in glasses and charged an arm and a leg for the insane prescription she needs. Can begin to say how much I appreciate being in charge of our care and wallet. They were fantastic enough to do both me and my daughter's appointment at exactly the same time. And I don't mean I did mine and she followed behind me. We were together for the entire appointment, PERFECT for a kid's first appointment or in our case someone who struggles speaking to strangers. Which actually wasn't a problem, partially because I was there and she was able to watch me and partially because of how great the staff was. They really were so great with her that I know that she won't need me with her but has the option of she wants me. They helped up maximize our insurance benefits which is one of the most important things. They didn't just max everything out they helped us get what we need and use all of our benefit, our out of pocket costs were negligible. I prefer contacts but I need prescription sunglasses for those days I don't wear contacts. Previous providers have just put in orders for contacts not even asking what I want and I walk out $600 lighter and ALWAYS have many contacts left over that what am I supposed to do with?? I was never allowed to just order a box or two, or more accurately I probably was the office just never let me because why would they? Jacksonville Visions Center however let me, I felt like I could actually ask questions and had control over what was happening. Dr. Taylor wrote the prescription for whatever I needed for a year but they are allowing me to order a few boxes at a time so I don't end up with a stock pile of contacts I don't need and don't know what to do with. I cannot rave enough at how patient, knowledgeable and helpful they were with helping my indecisive daughter pick her first pair of glasses. It is a very big decision and they were so AMAZING. I cannot remember her name ((I'll update when I do)) was so great. She put so much attention into making sure the glasses fit her face and complimented her. She was more than happy to collect all 59 pairs and let her keep trying them on. She had a great system for narrowing them down, let her walk around the store and hang out with them while I was searching so she could get a feel for them. It took a bit of time and effort but she found the perfect glasses and she is so happy with them. I believe she's had them 4 months now and she's not complained once, except of course she needs them tightened again and we know we just gotta head in to the office (today hopefully) and they'll get her situated. We REALLY love Jacksonville Vision Center. The only complaint I have is not knowing they existed before! We wasted so much time and energy with EyeCare center just to talk to a tv screen. My whole family has switched and we couldn't be happier. I am certain you will not regret seeing Dr. Taylor.