I got a scam phone call from Edwards period. But it wasn't a person who worked for Edward's and it…read morewas on a Sunday. So I went in on Monday to talk to someone about it. I spoke to Dulce a branch manager. She was very helpful and concerned about what had happened. She took the time to make sure everything was okay, with my account so I wouldn't worry. She thanked me for coming in and sharing what had happened. She was very concerned, caring, and also helpful. Please, let her know, I really appreciate her time, help and concern!

Muy buen servicio y hablan español y el trámite fue bastante rápido y profesionalmente muy bueno…read moregracias por su ayuda Señora Sara Garcia

I have been with Mission Bank for 10+ years. Not ONE time have I ever disputed a charge. The first…read moreand ONLY time I disputed a charge was in May 2025. I placed an order for obviously a very specific item. The seller did a bait and switch on me and sent a different item. I did my best to reach out to the seller but she ignored me both via phone and email. So I called MB to dispute the charge. I sent them proof of what I ordered, proof of the items received, proof I reached out both email and phone and MB sided with the seller. They stated it was an authorized charge. While I agree it was an authorized charge for the item I purchased but it became fraud once the seller sent me a different item and ghosted me. I expected MY bank to support me through this and they did not. I won't name any names on here but 2 employees who handled this situation and both just stopped responding so they didn't have to give me the bad news. I had to reach out over and over. This bank doesn't care about the little guy! Their response is, well our merchant who we contract with made the choice to uphold the charge. But YOU guys allow that to happen by being contracted with a merchant who does things like this to your customers. I will be closing my account and never going back to Mission Bank!

My friend recommended this bank after I had a terrible experience with Bank of America. What a…read moredifference! Very knowledgeable, nice, and caring people. They took the stress off a new business owner. Thank you Mission Bank! Thank you Tiffany

I've been banking here for just under two years and, until today, I had been very happy with my…read moreexperience. That changed when I came in to open a Rocky Raccoon savings account for my son. We arrived with all the required documents and were genuinely excited about what should have been a positive milestone. Unfortunately, we were told that opening the account would take 25 minutes and, since we arrived 15 minutes before closing, we would need to come back another day. This was extremely frustrating, especially because the day before I had been told that all we needed to do was bring the necessary documents and the account could be opened as a walk-in. We left disappointed--especially my six-year-old son, who couldn't understand why we couldn't be helped when the branch was still open and customers were continuing to come and go. That situation irritated me beyond belief as I watched his excitement be replaced with sadness. Because of this, I turned back and approached the same teller to ask whether there was enough time--about 10 minutes at this point--to close both my business and personal accounts. At that point, the branch manager quickly intervened and stated that they "actually" did have time to open my son's account. Unfortunately, by then the damage had already been done. I was left feeling that my business was viewed as a hassle rather than a priority. What's most disappointing is that had there initially been even a good-faith effort to begin the paperwork, I wouldn't have felt so clearly dismissed. It's sad that there wasn't time to open a new account and accept our money, yet in a matter of minutes they lost thousands when I closed both my business and personal accounts. The takeaway is simple: treat your patrons as a priority, or you risk losing them altogether. This is especially unfortunate because I truly believed Valley Strong was better than this and genuinely focused on member satisfaction.

This new location is so nice and located in the Walmart parking lot. Always receive excellent…read morecustomer service. They have an ATM in the front entrance and also one you can drive up too. I love that they also have a drive through teller. Sometimes I just don't want to go inside. If you are looking for a new bank, highly recommend

Yanet Cueto!!! Wow!! You are an angel!! Tracked me down to ensure my account was stable and money…read morereturned to me. I'm over the moon at the outstanding customer service you have given. Deanna also helped us today. She was so friendly. Thankyou! The big win today was customer service from Yanet!! Because of you we are returning to this branch. Thankyou!!!!

horrible bank, I received a job in which turned out to be fake, and so I received a fraudulent…read morecheck that Alta One allowed me to cash and the money was sent back to the job. Long story short, the check bounced, I called the police and made a police report and now I'm trying to pay the money back, but Alta One won't give me a discount price to pay but they expect me to pay the full amount! its not like I stole the money... I offered them 1300$ and they refuse.