Sienna Cleaners by Kroger's is the Worst Dry Cleaners in the State of Texas! I have held off on leaving a poor review for years, but I cannot and will not stay silent any longer and will be posting this to all forums! This is by far the worst dry cleaning experience I've ever had, and I genuinely regret giving this business my time and money. I used to go here because it's close to home, but honestly, I'd rather drive miles out of my way than step foot in this place again, and I will be patronizing Chase Cleansers from now on! Here's a breakdown of a few frustrations: Unprofessional Staff: The lady who works here always seems uninterested in her job and treats certain customers with complete indifference. Every time I drop off my clothes, she expects me to stand there and count out each piece of clothing while she's busy chatting on the phone. Seriously? Uh No! You better get to counting and separating! Not only is that unprofessional, but it's also incredibly frustrating. Damaged Clothing: On multiple occasions, I've picked up clothes that came back with stains or marks that weren't there before. When I pointed this out, she flatly denied it and dismissed my concerns. No apology, no solution, just an attitude of complete disregard. This is unacceptable. Missing/ Damaged Parts: I've had zippers and buttons torn off items of clothing that were perfectly fine when I dropped them off. When I mentioned it, she denied everything and acted like it was no big deal. Again, zero customer service recovery. Unreliable Payment System: The Wi-Fi is often down, which means they can't process credit card payments. The only option is to pay in cash or wait 3 years until the Wi-Fi magically comes back. I once had to run to a nearby bank to withdraw cash, only for her to refuse to give me a receipt afterward. She claimed her system didn't allow it, but come on--can't you just take a photo of the screen that shows I paid? She lacks integrity and, in my opinion, is untrustworthy! I can't trust a business that can't provide a receipt. This place lacks integrity and professionalism at every turn. If you value your time, money, and clothing, do yourself a favor and avoid this dry cleaners at all costs. Honestly, I hope a better competitor moves into the new Town Center soon. There are enough nail shops around here for God's sake--how about a dry cleaner that actually knows how to treat their customers and properly care for their clothes? read more

I can't rate their actual dry cleaning, because I walked out due to their ridiculous prices! $6.99 for a sweater and $4.69 for a pair of pants!! Not! read more

I didn't want to go far to get my white pants dry cleaned so I decided to come to this location. The store is located in a great area with a good amount of parking nearby. It's also next to kroger so I can multitask and do groceries and drop of clothes for dry cleaning. The place is small but it's just enough space for them to run efficiently. The employee was really nice and arrived soon and free I rang the bell. the whole process was really fast. I came back to pick up the dry cleaning and it was ready to go. I didn't have to wait additional time, the stain was removed and the pants were in pristine condition. I would definitely return to this location cause the process was definitely fast and efficient. read more

Sienna Cleaners - Laundry Services Near Me - Missouri City, Texas

19 year military veteran. I asked to make sure they don't double crease my uniform. I was told I'm being to critical. The lady still charged me. I don't recommend anyone ever use them. Really bad customer service. read more

Sienna Cleaners - Laundry Services Near Me - Missouri City, Texas

Overpriced Ruin clothes Press pants to hot and mess up the buttons They don't press my slacks and shirts how i ask Always have wrinkles on my shirts that are pressed into them read more

Do yourself a favor and do NOT take your clothes to get laundered here. Took a jacket to get dry cleaned and they frayed the material and tried to blame me for it. Disgraceful business. read more

The counter person at the kroger center is so nasty to me as a customer that I will not go to her store again. She actually told me not to come back. They have lost my shirts before . Do not go to Sienna cleaners. I will not bring my clothes there any more. Sadly they treat the customer as if they are doing the work for free. read more

Very professionally dry cleaned my clothes and I'd go again and again. The cleaners near me closed and I've tried others but none matched this one and I'm thankful. They were nice and friendly and we appreciated how quickly our order was ready. read more

Overpriced! I recently moved here and had a couple items I need to get dry cleaned. It was two sweaters and a light jacket. The total came out to be about $18 dollars even with the 25% coupon I received. The lady at the counter added an additional $3 dollars to my sweater because she quoted it was 'long.' Seriously.... 7.99 for the supposedly "long" sweater? Then another 5 for jacket, and another 4.99 for a cropped sweater? Well, shouldn't I get a three dollar discount from my other sweater since it was the cropped style with 3/4" sleeves? (shoo.. not even full sleeves!!) Nonsense. I will never come back to here or to any of their other branches EVER! There are wayyyyy too many decent cleaners in the SL, Missouri City, Houston, Stafford areas to choose from.. read more

Convenient location, fair prices, lady at the desk always very friendly and helpful. Took care of my husband's work shirts and helped clean a comforter. No complaints. read more

Do yourself a favor a stay away from this disaster. I don't know how they're still in business with their prices and attitude. Prices so high, it borders on price gouging, unless they were being discriminatory. Brought a Christmas tree skirt in with my husbands fleece onesie for cleaning and they wanted 50.00 - seriously? Then she commented saying I won't be able to get the smell out. The smell was from my pug laying on the tree skirt. Clearly she wanted to take a cleaning shortcut and charge outrageous prices. This is the equivalent of getting an oil change with recycled oil and not changing the filter.... I walked out and headed to the 1.29 cleaners on Murphy rd, she did everything for 20 bucks and was so sweet read more

I just bought a new dress shirt $120 and wore it one time. We dropped it off to Sienna Cleaners and they damaged the shirt beyond repair. They acknowledged this in early October and stated they would replace the shirt. Every week we stopped in to pick up the replacement, and they kept making excuses. The last visit they said they ordered the wrong size. My wife felt she was getting the run around so I went and spoke to the Mngr. She acknowledged they damaged the shirt and said their policy is to pay 10x the cleaning cost. $1.80 for a brand new $120 shirt. I run a retail business and would never treat a customer this way. In America, you need to provide great customer service.......maybe these folks will figure that out after they lose more customers. There are better options in MIssouri City.......try the cleaners next to the Dairy Queen as they get it. read more

For those affected by the hurricane, I called the Sienna Parkway location and was told they would do clothes at $1.49 and suits for $10.99. I had the Sienna Parkway location pick up a few bags of clothes to be washed and decontaminated since my items were soaked from flood waters that got into my home in Riverstone. I'm temporarily in an apartment now in Sienna. The Sienna Parkway location ended up charging me full price for everything and then they said they would give me 20% off. $562!!!!!!!! I'm so angry. I would not have sent my clothes knowing they would charge that much!!! I could have washed them myself in borax!! I will NEVER use this cleaners ever again!!! This all started the beginning of September. They just called me today 10/26/17, to offer me 30% off of my clothes. I'd rather go and buy new clothes. Bad Business!!! read more

This place is overpriced. The customer service is poor. They messed up my alteration and did not dare apologize. Don't go here.

DO NOT TAKE YOUR CLOTHES HERE! They returned our clothes smelly and not clean. We spent over 60$ on a load of dry cleaning and its unwearable. I called to request a partial refund so I could take the items somewhere else, before I was even able to speak the woman told me it was my fault for not checking every piece before we left. She kept interrupting me as I was trying to get some resolution. Then she finally gave me the "owners" number... Well they answered and hung up on me. Awful customer service. Bottom line take your items somewhere else if you want them actually cleaned. read more

I have been using Sienna Cleaners #2. It is located at 6138 Hwy 6 in Missouri City. I have been taking my coat/clothes hangers back to be reused/recycled. I learned today that their idea of recycling is to simply put returned hangers in the trash can. I could not contain my disappointment. Since our local landfills do not need the avoidable added waste, I have found a new cleaners. Seems most local cleaners do reuse hangers and are very grateful to have said returned. So no longer will I use the cleaners that replaced two missing brown shirt buttons with white ones (leaving the shirt looking like a Bozo prop). read more

Last week I took my white blazer (picture attached) and other clothes to be dry cleaned at Sienna Cleaners. I picked them up on Monday, May 14th. I got home and found out that my white blazer was not white, but beige. So I take the blazer back to the cleaners and explain to her that the blazer that she had given me was not my blazer. She told me that the blazer she gave me was the same one because she verified the tag. She also stated that people have so many clothes that they forget what they drop off to be cleaned. I told her that I felt insulted because I know what clothes I own and what I drop off at the cleaners. I showed her a picture on my phone of the white blazer I dropped off. She told me that she would call management and have them view the video and once it has been reviewed, they would call me back. I never received a call! So after work on Tuesday, I stopped by to get an update. She said that the manager forgot to review it. Wednesday, no call. I stopped by and she told me the same thing. Thursday, today, May 17th, I stop by again and she tells me that he reviewed the video and that the beige jacket was mine. I cannot believe this!! I do not even own a BEIGE jacket. So I asked to speak to the manager. She calls Jesus and I speak with him and tell him that I want to review the video because I dropped off a WHITE blazer and NOT BEIGE! He took my phone number and said he would call me at 7:15 pm to meet him at the store. It's now 7:54 pm and I have not received any call from Jesus. Stay away!! The prices are high and the service is poor! I am reporting them to the BBB. read more

Sienna Cleaners - Laundry Services Near Me - Missouri City, Texas

Yeah, I should have taken the previous low ratings to heart but I am desperate for a good cleaner nearby and wanted to give this place a chance. My clothes came back smelling like Indian spices - no joke. I had to take elsewhere to get them cleaned again. read more

Terrible customer service. Lady attendant is lazy and rude! She rarely speaks, nor greet customers. She won't even put on a fake smile. Prices are not posted and vary per customer and day. Too bad about the terrible customer service, it's so conveniently located. read more

They do a nice job but it wayyyyyy overpriced. I am averaging $4 per item and that's mostly shirts.

First and last time at this place!! Ruines my shirt and then tried to tell me i left a pen in the shirt when she sorted them but NO pen. Didnt tell me i was missing a shirt but noticed when i got home. But when i called they had already googled a shirt and low balled me on the $$. If you value your clothes, dont go there!!! read more

The Worst dry cleaning ever......Its an Indian Lady who is in the front desk and who runs this and I gave her an indian blouse to dry clean. It had a little bit stain in it and she charged me $5.00 for a tiny blouse and she cheated on me saying that they tried their best to clean it and gave me the old blouse. My mom handwashed it and the whole stain went away. I went back to her to tell this and to ask my money back. She was rude and told me, "well then you should have washed it by urself at first and brought it here" how dare she..if i was planning to do that why would i come to dry clean and pay their freqin overpriced rate....The worst customer service and dishonest work. Terrible. Find a better place... she is terrible and so is her business and her cleaner...she talked with attitude and called me words so run if you want a positive environment and honest work atleast worth your money.... read more